Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the tread. Have a wonderful day !

Hi @minseo20c I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest, as said even on our discord, to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. I know it can be frustrating as boss cooldowns may be rather long, but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested in making money you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Pl Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @HierryIsaac ! I'm sorry for the inconvenience. I would like to inform you that i have forwarded your request to our Admins. Please, be patient as you wait the reset of the account and take note note that i cannot give you an estimated time for when this will be done. However, when the account reset will be done i will inform you by making a post in this thread. Have a wonderful day !

Hi @Sebasderre ! I'm sorry for the inconvenience. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try PVP, BOSS (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item or money as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. I know it can be frustrating to lose money but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested in making money you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Pl Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, this is the first day with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. I know it can be frustrating as boss cooldowns may be rather long, but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested in making money you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Pl Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, this is the first day with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. I know it can be frustrating as boss cooldowns may be rather long, but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested in making money you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Pl Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @Afrahim ! I'm sorry for the inconvenience. You should be able to pass from the cave you can see at your right. I just tried that myself and passing from that cave and following the correct path should bring you to the entrance of the cave. Could you please try to do that? Looking forward to your reply, have a wonderful day !

Hi @Turri ! I'm sorry for the inconvenience. I would like to inform you, after checking your account, that your Membership on Turri on the Silver Server expired the 31th December 2018, 2-3 days before the server went offline. Therefore, it was not active anymore when servers went offline. Also, i can tell you that in the 18th December and 20th December 2018, you've sold two 15 days Membership and therefore it is normal you not have the said item in your inventory. However, as a way to apologize for the inconveniences, we have given to all the players a Mini-3 Days- Membership Medallion that you can use. About your EXP Boost, I would like to inform you that, to apologize for the downtime and the associated problems, there are a few changes this weekend that are only valid over the weekend (from Friday morning to Sunday night). The Xmas event is extended to January 13th 11:59 PM GMT. There will be a global 25 % EXP boost from Friday 12 AM to Sunday 11:59 PM GMT. Xmas spawn rate will be changed from 1/1000 to 1/500 while global EXP boost is active. Pink spawn rate will be changed from 1/1500 to 1/750 while global EXP boost is active. Please, let me know if you have any further questions and have a wonderful day !

Hi @HierryIsaac ! I'm sorry for the inconvenience. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it. Looking forward to your reply, have a wonderful day !

Hi @BlackKitty2097 ! I'm sorry for the inconvenience. Could you please try the following: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please tell me what is error you are experiencing? Looking forward to your reply, have a wonderful day !

Hi @Afrahim ! I'm sorry for the inconvenience. I would like to inform you that in order to be able to use the Pokestops of Johto you need to have all of 8th badges of Johto. As you can see from your trainer card, you miss the 8th badge (Blackthorn City's one) and therefore you do not meet the requirements yet. If you are interested, you can find a guide on how to complete Johto here: COMPLETE JOHTO WALKTHROUGH. However, as you're been able to solve your issue - and i thanks @hahahaka for that - i'm going to close the thread. If you have any further questions, please don't hestitate to ask. Have a wonderful day !

Hi @Warspear ! I'm sorry for the inconvenience. I was not able to replicate the error and i could teah my Ampharos the move Flatter, through Egg Move Tutor, without any issue. Could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Please, let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @meowsoulless ! I'm sorry for the inconvenience. Could you please tell me if you have tried to talk with the Know it all Man in Celadon City Office? If you did, what happen? Looking forward to your reply, have a wonderful day !

Hi @SIO2020 ! I'm sorry for the inconvenience experienced. Could you please attach a complete screenshot of the chat with the user that agree with what you are saying and confirm the events? If you are not able to attach a screenshot with the user saying he agree to that, he has to type the thread on his own in order to make us able to help you. Looking forward to your reply, have a wonderful day !

Hi @Kenetty ! I'm sorry for the inconvenience. I would like to inform you that our server automatically save your progress and therefore you don't have to do it manually like handheld games. There is not any way to lose your whole progress, but it may happen that sometimes, due to a crash/disconnection, you may lose a little part of it (e.g a Pokémon captured 2 minutes before the crash, a boss you've beat 2 minutes before the crash, etc). However, one of the most common way to minimize the losses is to relog after you capture any important Pokémon, in this way you will force save your progress and you should minimize the losses. For any further and more detailed information I highly suggest you to read our HIT BY A ROLLBACK as it is a really valuable thread containing essential information about the rollback and all the ways to minimize the losses. I hope this was clarifying, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @MudkipCool ! I'm sorry for the inconvenience. I would like to inform you that the servers had some technical issues but everything has now been fixed. To play the game you have to download the new and latest client that you can find here: PRO DOWNLOAD PAGE Please, before downloading the new one, make sure to uninstall and delete all the PRO files and applications you have on your smartphone and then restart it in order to minimize the chances of experiencing any error. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Blesa ! I'm sorry for the inconvenience experienced. Could you please check if the NPC is still asking for a Ditto and take screenshot of the conversation? -[/hr] Unfortunately we are unable to refund you of your Ditto or of the Bike Voucher without completing the quest because that would be unfair towards all the players that accepted their loss due to a crash, regardless of our end or theirs. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. If that happened after your crash and not a serverone, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating but i hope you can understand the reason of why we cannot do that. Please, check if the NPC is still asking for a Ditto and take screenshot of the dialogue and post it here just to make sure everything is working correctly and the NPC still ask you for a Ditto. Looking forward to your reply, have a wonderful day !

Hi @Chnko ! I'm sorry for the inconvenience. Could you please try to talk to any Security Officer in any pokemon center in Hoenn to start the quest and then comeback and check if you see Wattson and the team magam/aqua leader? If that should not work yet, could you please try the following: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Please, let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Turkey07 ! I'm sorry for the inconvenience. The problem should now be fixed and everything should work correctly, can you please check that and see that your error has been successfully solved? Looking forward to you reply, have a wonderful day !

Hi @@Davider616 ! I'm sorry for the inconvenience. The servers are currently down to fix the bug that crashes the servers .Unfortunately, i am unable to give an estimated time as to when the servers will be up once again but our developer said it won't take too long. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. In case that, after the merge and when the servers will be online, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Please, let me know if you have been successful in solving your issue when the servers will be online and if you have any further questions. Have a wonderful day !

Since i've helped you to evolve your Haunter & Kadabra, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Please, in the future remember to use our EVOLUTION & DELEVELING MEGATHREAD if you would like to ask our help for a trade-evolution or a delevel. Have a wonderful day !

Hi @Drojal & @Martiinkstle I'm sorry for the inconvenience. The servers are currently down to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

Hi @Bigell1990 ! I'm sorry for the inconvenience. I would like to inform you that you can download the latest client for android from here : PRO DOWNLOAD PAGE Make sure to uninstall/delete all the files of PRO before downloading and installing the latest client. Hope this can help, let me know if you have any further questions. Have a wonderful day !

Hi @Fireblast ! I'm sorry for the inconvenience. The servers are currently down to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

I'm sorry for the inconvenience. The servers are currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here, as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.