Shinohara

Hi @justsome ! I'm sorry for the inconvenience experienced. I would like to inform you that your Gastly has been successfully recovered and it should be in the last slots of your PC. Could you please check it ? Also, in the future remember to use our RESTORE MEGATHREAD if you would like to have one of your Pokémon recovered. Looking forward to your reply, have a wonderful day !

Hi @sekkinooo95 ! I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . Take also note that red/blue servers are now merged into Silver, therefore you cannot transfer your progress between Silver/Gold. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Here below in the spoiler, the italian translation: [spoiler=Italian Translation]Salve Sekkinooo95 ! Mi dispiace informarti che, sfortunatamente, non è possibile trasferire i tuoi Pokémon o il tuo progresso da un server all'altro poichè il thread è al momento chiuso (è stato chiuso il 1 Maggio 2018). Se hai intenzione di trasferire il tuo progresso da un server all'altro devi aspettare che i nostri Admin aprano di nuovo il thread. Sfortunatamente non c'è una data precisa per quando il thread verrà di nuovo aperto e quindi sarà di nuovo possibile trasferire il progresso tra i server. Puoi comunque leggere il vecchio thread in modo di essere preparato per il futuro ed essere sicuro di soddisfare tutti i requisiti: THREAD - TRASFERIMENTO SERVER Nonostante ciò, posso dirti che quando la possibilità di trasferirsi sarà di nuovo disponibile noi pubblicheremo un annuncio sul nostro SERVER DISCORD UFFICIALE. Let me know if something is unclear or if you have any further questions, have a wonderful day !

Hi again @Aryanash2 ! I would like to assure you that your Membership is correctly active and will expire the 13th January 2018. That means that all the benefts of the membership are active. If you are interested in testing it yourself, you can try to access membership only area like Sevii Island, Safari Exclusive or Pokèmon Tower underground. However, if restarting your client doesn't solve your issue, could you please delete all your PRO Files and then reinstall the latest client that you can download from here: PRO DOWNLOAD PAGE. Let me know if restarting the client, or re-downloading it, solved your issue and if you have any further questions. Have a wonderful day !

Hi @ADVEGO ! I'm sorry for the inconvenience you are experiencing. Unfortunately, i was not able to replicate the error. Nevertheless, could you please delete all your PRO Files and then reinstall the latest client that you can download from here: PRO DOWNLOAD PAGE. After that, please try to use again the move relearner. Keep in mind that the game is still in BETA and therefore several bugs like this may occur. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Floh671 ! I'm sorry for the inconvenience experienced. This happen because the merge automatically re-order your Pokémon in your account and sometimes it happen that you get some Pokémon of the previous region stuck in your team. However, i'm happy to tell you that i have moved all your Pokémon except Totodile into your PC. They should be in the last slots. Could you please log in the game and check it? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Thank you for the suggestions, it will be taken in consideration. Also, i'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi [uSER=2291879]@Duerenkran[/uSER] ! I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @skshido01 ! I'm sorry to hear about your situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your wins or your cooldowns because it would be unfair to the other players who have accepted their losses due to crashing (regardless of our end or theirs) if we restore your wins/cooldowns and not their pokemon/money/cooldowns. For future reference, please read the following: If your disconnection was due to a Maintenance or a Restart, i would like to inform you that every maintenance or restart gets announced on our OFFICIAL PRO DISCORD in order to minimize the players' losses. As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Next, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I'm sorry to disappoint you and i know that bosses cooldown can be frustrating, but i hope you can understand. Let me know if something is unclear and if you have any further questions.

Hi @Aryanash2 ! I'm sorry for the inconvenience. I would like to inform you that Membership Inactive in your trainerd card means that you have not an active MEMBERSHIP in this moment. If you are interested, you can buy a memebership medallion in the coins shop and from other players. Also, it can be obtained as a possible reward of PC BOSS and in the Game Corner. Also, after checking your account, Aryanash2, i can tell you that your Membership has not been activated recently, The last time that your membership has been activated was around July 2018. However you have a Mini MS Medallion that you can use in your inventory. You can check if your Membership is active by checking if you have the red star icon of the membership in the top-left part of your display or by checking on the DASHBOARD. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @kuu234 ! I'm sorry for the inconvenience. I woulld like to inform you that the only way to obtain a Reaper Cloth is by hunting Pokémon or buying that for 250 artifact pieces in the HOENN HISTORIAL SITE In specific, the following Pokémon have 8% chance to hold a Reaper Cloth when encountered: Reaper Cloth #Pokemon Map Area Daytime Rarity MS Level Dusclops Sendoff Spring Land M/D/N Tier 9 No 53-57 Dusclops Sky Pillar 5F Land M/D/N Tier 9 No 48-51 Duskull Cliff Cave B1F Land M/D/N Tier 6 No 22-26 Duskull Lost Cave 1F13 Land N Tier 6 No 30-48 Duskull Pokemon Tower 5F Land M/D/N Tier 6 Yes 21-23 Duskull Pokemon Tower 7F Land M/D/N Tier 6 No 21-23 Duskull Pokemon Tower Underground Land N Tier 6 Yes 12-16 Duskull Route 121 Land N Tier 6 Yes 26-29 Duskull Route 224 Land M/N Tier 6 Yes 52-56 Duskull Trainers Valley Land N Tier 6 No 51-56 Hope this can help you, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @kuu234 ! I'm sorry for the inconvenience. I would like to inform you that, even if Spritzee and Swirlix's evolutions are now officially coded in the game, it is yet not possible to obtain them as the items necessary for the evolutions are not available to players yet. Unfortunately, i cannot give you an estimated time for when they will be obtainable from players. Please, do note that staff members are volunteers and they act in their own time. Please, stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements and take note that, once they will be available, a post will be made in the UPDATE LOGS. Hope that what said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @ZackieYaBoy ! I'm sorry for the inconvenience. Could you please make sure to delete the application and all the related files from your smartphone, restart it and then redownload the game from HERE by using a different browser? Also, if you have another connection could you please try to use that for downloading the game? Let me know if you have been successful in solving your issue, have a wonderful day !

Hi @Elaxandrae ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. If that should not solve your issue, could you please tell me your operative system/device? Looking forward to your reply, have a wonderful day !