Shinohara

Hi @kuu234 ! I'm sorry for the inconvenience. I would like to inform you that Jura Cave is a cave located in Leev Island, which can be accessed from Lilycove City Harbor once you are Hoenn Champion and you have an active membership. Take note that if you have never been in Leev Town, to be able to freely access Jura Cave you have to start/complete first the quest related to aerodactyl that you will find on the town. To do just reach the town and interact with the scientists. Once you reach Leev Town Port, to access Jura Cave you have to head east and then then shift north. For a complete walkthrough related to Leev Town, you can check this complete video-waltkrhough For any further info related to how to access specific maps you can check our guide HOW TO ACCESS SPECIFIC MAPS Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @kboww1011 ! I would like to apologize for the inconvenience and thank you for reporting this issue. The issue has been forwarded to the relevant parties that will check it and fix it. However, i can assure you that the Membership correctly works and i've personally checked that. In specific, your membership will expire the 2019-01-23. If you are curious to test it by yourself, you can simply check with the Sevii Island NPC in Vermilion's Dock, that is a NPC that can be used only from Active Membership users. Unfortunately i cannot give you an estimated time for when the issue will be fixed, please do note that staff members are volunteers and so they act in their own time. However, you should be able to correctly hunt your Pokémon; and if you didn't find one is mainly due to RNG . Plese, stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @rickhan ! I'm sorry for the inconvenience. I would like to inform you that i've forwarded this issue to our Content Scripter Team that will check it. About Manaphy, we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @mikelong ! I'm sorry for the inconvenience. Could you please check if you are not running any other client in the background? If yes, you should close it when patching. Also, could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi again @YUDOX ! Could i know if you have tried to talk with the Officer Shamac? If not, try to do that and then do again the procedure i given you above: Looking forward to you reply, have a wonderful day !

Hi [uSER=864170]@eriksanz[/uSER] ! I'm sorry for the inconvenience experienced. Unfortunately, we cannot help you to catch Manaphy if you have finished your pokeball. However, I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. I suggest you to bring with yourself a false swiper and a pokemon that can put manaphy asleep or paralyze it, as well as a good amount of poke balls. Let me know if you have any further questions. Have a wonderful day !

Hi @myMilo ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @RetroPunk ! I'm sorry for the inconvenience. I would like to inform you that there are currently no guides about the second part of the event. This has been made in order to give time to players to fully enjoy the event and discover everything and exploring the new maps and contents. However, i can assure you that a guide about that will be created later in the future after we will have given the necessary time to players to enjoy it. If you are curious to know where the second part of the event starts, you have to interact with Lyzabeth in Eumi Island Theme Park 3 and following the dialogues. Remember that to be able to start the second part, you need to have completed the first part. You can find a complete guide about the first part HERE Let me know if you have any further questions, have a wonderful day !

Hi @YUDOX ! Is it possible that you have already completed the phantom ship/part 1? If yes, you just need to interact with Lyzabeth in Eumi Island Theme Park 3 to start the 2nd part of the event and then continue with the quest. Looking forward to your reply, have a wonderful day !

Hi @YUDOX ! I'm sorry for the inconvenience. To start the quest you have to interact with Sailor Jacob and reach Eumi Island paying a fee of 5.000 pokedollars. From there just keep going North until you will reach Eumi Island Theme Park 1 and interact with the Receptionist. Once you've talked with her, you have to talk with Wattson in front of New Mauville and he will tell you about the Captain Phantom. Now, get back in Lilycove City and the three npc-grunts should not be there anymore and you can continue with the quest. For further info related to the first part of the christmas event, you can check the COMPLETE CHRISTMAS EVENT GUIDE Let me know if you have been successful in solving your issue and if you have any further question. Have a wonderful day !

Hi @Piterplayer ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. About the connection, it may have been an issue on your end. If you should experience frequently disconnections, you may want to try to reset/restart your router or internet connection and in case call your provider. If that was an error on our end, we're sorry about that but unfortunately our servers stability isn't perfect, but we are always working and trying to improve it. Let me know if you have any further questions. Have a wonderful day !

Hi @Joaovitorbr37 ! I'm sorry for the inconvenience experienced. Could you please confirm me that you didn't fight Manaphy? If you just lost to the captain, you should have been sent to the Pokecenter but you should be able to get back in the temple and fight him again. So, in this case, could you please try to get back in the Temple of the Sea and challenge him again? Looking forward to your reply, have a wonderful day !

Hi @Yehshua ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Rennn ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Jhostyn96 ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @metrikal ! I'm sorry for the inconvenience experienced. I would like to inform you that it is possible that you just experienced a crash on your end, as we didn't had any error and the servers were correctly online and never crashed. About manapy, we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @RiassGremory ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @theserious ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @AnnaScarlet ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Kelvot ! I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) and the merge is useful only to merge Red & Blue account into Silver. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Welcome @Fleuriste ! I hope you enjoy the game !

Hi @Mukulchandel ! I would like to inform you that I've merged your threads since you've this one already open and spamming threads with the same topic is forbidden. However, did you try the procedures i suggested you above? Looking forward to your reply, have a wonderful day !

Hi @BlackXcite ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Mukulchandel ! I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Let me know if you have been successful in solving your issue and if you have any further questions, have a wonderful day !

Hi @Algerie31 ! I'm sorry for the inconvenience. Unfortunately, when using a really old system it is possible to encounter issues like graphic lag, freeze, etc. As first thing i suggest you to make sure to have installed all the latest driver for your computer and to make sure to have only PRO running on your PC while playing and closing from the task manager all the other applications that you do not need in that moment. You may also look on google to check how to defrag your hard disk as that may be helpful in speeding it up. Furthermore, I suggest you to disable the Weather and the Detailed Lightning in the in-game settings as they may help in increasing the performance. Take note that the lower your resolution setting will be and, in theory, the lower should be load on your PC and in that way you should be able to increase your performance. Let me know if what said was helpful and if you have any further questions. Have a wonderful day !