Shinohara

Hi @Parpan21 ! I'm sorry for the delay. Could yo please try again the said procedure in the correct order. I need to make sure you try ALL OF THEM in the order i give you. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: for example, but you can put them in your documents into a folder) Run the program as Administrator Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Shinkei ! I'm sorry for the inconvenience. This was an issue caused by mismatched IDs for the clothing. However, i would like to inform you that a fix has been added into the game. Fashion Girl Emily in Celadon Mart 1 is able to exchange between Goth and Autumn Colored Clothes for free. This is so you can trade in your clothes and have them changed back to normal. Let me know if you have any further questions, have a great day !

Hi @Sinto97 ! I'm sorry about the inconvenience. Could you please follow the steps HERE to get the activation email resent to you? Remember to check your junk mail and make sure you typed your email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome incognito mode. If you should not reiceve the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. Let me know if you have been successful in solving your issue and if you have any other questions.

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @justsome ! I'm sorry for the inconvenience experienced. I would like to inform you that your Gastly has been successfully recovered and it should be in the last slots of your PC. Could you please check it ? Also, in the future remember to use our RESTORE MEGATHREAD if you would like to have one of your Pokémon recovered. Looking forward to your reply, have a wonderful day !

Hi @sekkinooo95 ! I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . Take also note that red/blue servers are now merged into Silver, therefore you cannot transfer your progress between Silver/Gold. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Here below in the spoiler, the italian translation: [spoiler=Italian Translation]Salve Sekkinooo95 ! Mi dispiace informarti che, sfortunatamente, non è possibile trasferire i tuoi Pokémon o il tuo progresso da un server all'altro poichè il thread è al momento chiuso (è stato chiuso il 1 Maggio 2018). Se hai intenzione di trasferire il tuo progresso da un server all'altro devi aspettare che i nostri Admin aprano di nuovo il thread. Sfortunatamente non c'è una data precisa per quando il thread verrà di nuovo aperto e quindi sarà di nuovo possibile trasferire il progresso tra i server. Puoi comunque leggere il vecchio thread in modo di essere preparato per il futuro ed essere sicuro di soddisfare tutti i requisiti: THREAD - TRASFERIMENTO SERVER Nonostante ciò, posso dirti che quando la possibilità di trasferirsi sarà di nuovo disponibile noi pubblicheremo un annuncio sul nostro SERVER DISCORD UFFICIALE. Let me know if something is unclear or if you have any further questions, have a wonderful day !

Hi again @Aryanash2 ! I would like to assure you that your Membership is correctly active and will expire the 13th January 2018. That means that all the benefts of the membership are active. If you are interested in testing it yourself, you can try to access membership only area like Sevii Island, Safari Exclusive or Pokèmon Tower underground. However, if restarting your client doesn't solve your issue, could you please delete all your PRO Files and then reinstall the latest client that you can download from here: PRO DOWNLOAD PAGE. Let me know if restarting the client, or re-downloading it, solved your issue and if you have any further questions. Have a wonderful day !

Hi @ADVEGO ! I'm sorry for the inconvenience you are experiencing. Unfortunately, i was not able to replicate the error. Nevertheless, could you please delete all your PRO Files and then reinstall the latest client that you can download from here: PRO DOWNLOAD PAGE. After that, please try to use again the move relearner. Keep in mind that the game is still in BETA and therefore several bugs like this may occur. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Floh671 ! I'm sorry for the inconvenience experienced. This happen because the merge automatically re-order your Pokémon in your account and sometimes it happen that you get some Pokémon of the previous region stuck in your team. However, i'm happy to tell you that i have moved all your Pokémon except Totodile into your PC. They should be in the last slots. Could you please log in the game and check it? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Thank you for the suggestions, it will be taken in consideration. Also, i'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi [uSER=2291879]@Duerenkran[/uSER] ! I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @skshido01 ! I'm sorry to hear about your situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your wins or your cooldowns because it would be unfair to the other players who have accepted their losses due to crashing (regardless of our end or theirs) if we restore your wins/cooldowns and not their pokemon/money/cooldowns. For future reference, please read the following: If your disconnection was due to a Maintenance or a Restart, i would like to inform you that every maintenance or restart gets announced on our OFFICIAL PRO DISCORD in order to minimize the players' losses. As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Next, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I'm sorry to disappoint you and i know that bosses cooldown can be frustrating, but i hope you can understand. Let me know if something is unclear and if you have any further questions.