Shinohara

Hi again @TomoKeyCookie ! I'm sorry for the inconvenience you are experiencing. Could you please try to log in your account using a different connection ? -[/hr] Also, i would like to inform you that your issue has been forwarded to the relevant parties that will check it. Please, be patient and refrain from spamming posts as that doesn't help and is against our rules. Take note that there is not an estimated time as for when you will receive a reply, this because staff members are volunteers and they act in their own time. Looking forward to your reply relative to the try of a different connection. Have a wonderful day !

Could you please check in your system settings that your system is 32 bit and not 64? If your system is 64bit you have to use the 64bit client, if it is 32 bit then you have to use the 32 bit client. Please, provide also a screenshot of your system infos where it tells the system's bit. Looking forward to your reply.

When you receive this error message, the patcher should create a patcherError.txt in your game folder. The error message should be in the language of your Windows. Could you please provide/attach the patcherError.txt. Also, what Windows version are you using? 64bit or 32bit? Looking forward to your reply, have a wonderful day !

Hi again @Parpan21 ! Could you please tell me what is the error you are experiencing? Could you please also add a screenshot of that ? Looking forward to your reply, have a wonderful day !

Hi @Parpan21 ! I'm sorry for the inconvenience. Could you please tell me what error are you experiencing? Also, in case you are having errors with the patch or running the client, could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @jaycords0 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder (e.g your documents) and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files, restart your computer. After that, disable antivirus and firewall and then reinstall the new client found HERE Make sure to use a folder like your Documents and not the path you are using now Run the program as Administrator Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @FunkyMummy08 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Let me know if you have been successful in solving your issue and if you have any further questions, have a wonderful day !

Hi @Yassinlahrach ! I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance. There is not an estimated time for when the servers will be online again, you can keep an eye out in the OFFICIAL PRO DISCORD to be notified for when they will. You can also check server status by doing ^up in #bot-commands on our discord. Also, please refrain from asking regarding server status here as it is against the rules With that said, i will now lock the thread. Have a wonderful day !

Hi @Dreadstoner ! I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance. There is not an estimated time for when the servers will be online again, you can keep an eye out in the OFFICIAL PRO DISCORD to be notified for when they will. You can also check server status by doing ^up in #bot-commands on our discord. Also, please refrain from asking regarding server status here as it is against the rules With that said, i will now lock the thread. Have a wonderful day !

Hi @Kirill ! I'm sorry for the inconvenience. I just tested all the x64 download links and they works correctly. Are you sure you are using the correct download page? The official download page from where download the latest client is the following: PRO DOWNLOAD PAGE If even from this page you should experience the error, could you please provide a screenshot? Let me know if you have been successful in solving your issue, have a wonderful day !

Hi there ! I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance. There is not an estimated time for when the servers will be online again, you can keep an eye out in the OFFICIAL PRO DISCORD to be notified for when they will. You can also check server status by doing ^up in #bot-commands on our discord. Also, please refrain from asking regarding server status here as it is against the rules With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm sorry for your inconvenience. I would like to inform you that your Taillow and Bronzor have been moved to the lasts slots of your PC. Could you please check it? Please, in the future remember to use our POKEMON STUCK IN PARTY MEGATHREAD if you should experience the same issue again. Let me know if everything is fine and if you should have any further question, have a wonderful day !

Hi @marowan21 ! I'm sorry for the inconvenience. I would like to inform you that i've recovered your Lanturn, that you had accidentally released, and it should be now in the last slots of your PC. Could you please check that ? Also, in the future remember to use the RESTORE MEGATHREAD if you should release a pokemon due to a mistake and would like our help to recover it. Let me know if the Pokémon is there and if you have any further questions, have a wonderful day !

Hi [uSER=1733454]@Ricardo14[/uSER] ! I'm sorry for the inconvenience. Unfortunately, Revival Herb can't be obtained in Kanto. However, you can obtain it in any of the following location and ways: Let me know if you have any further questions, have a wonderful day !

Hi @ccbioe ! I'm sorry for the inconvenience. I would like to inform you that Mega - Gyarados has an ability called Mold Breaker with the following effect: With that said, it is normal that your Levitate Weezing has been hitted since "Levitate Ability" has been ignored. About Pokémon being fainted it may have been a visual bug, do you actually know if the items were actually being used and so removed from your inventory? Looking forward to your reply, have a wonderful day !

Hi @UnscarreD ! I'm sorry for the inconvenience experienced. Unfortunately we are not able to refund you of your loss (coins and money used) as it would be unfair towards the other players that accepted their loss due to a crash or a disconnection: -Quoting from our COMMON ISSUES - THREAD If that happened after a crash of the servers, please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Remember that you can check the status of our servers, to check if servers are online or not, on our PRO SERVER STATUS PAGE or by using the command ^up on our OFFICIAL PRO DISCORD making sure to use the #bot-commands channel. Take note that if that should not be an error on our end, and that servers are correctly online but you still experience disconnections, you may try the following in order to minimize the loss avoiding crashes: Call your internet provider to check if there have been issues with your connection, like instability. Troubleshoot your hardware to check if everything is working correctly Turn off applications and plugins that may use your connection slowing it down Opt for a wired connection if you’re using a wireless connection Try to connect using a VPN/PROXY and new DNS Let me know if you have any further questions, have a wonderful day !

Hi @Superwoody ! I'm sorry for the inconvenience. Is it possible that you were trying to trade your Kanto Pokémon to someone that was doing Johto's story? If yes, when you are playing a region for the first time, you won't be able to use/obtain in any way a Pokémon native of another region. That means that if the said user was in the middle of Johto's story, he could have obtained only Pokémon from Johto, but not the ones from other regions like Kanto. Looking forward to your reply, have a wonderful day !

Hi @TomoKeyCookie ! I'm sorry for the inconvenience you are experiencing. Could you please try the following: Delete PRO Client/Application and all the files (.zip /.apk included) Delete all the remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart your device. Restart your router and internet connection. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE Please let me know if you have been successful in solving your issue and if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

You won't be able to use any native of Kanto Pokémon until you obtain the 8th badge of Johto, exactly. If someone will try to trade you a Kanto Pokémon, the trade will simply get blocked automatically. Let me know if you have any further questions about that, have a wonderful day !

Hi @Frisco24 ! I'm sorry for your inconvenience. I would like to inform you that your Spearow, Pikachu and Abra have been moved to the lasts slots of your PC, since they are native of Kanto and you are doing Johto's story. Could you please check it? Take note that when you change region for the first time, the Pokémon of the previous region will be locked into your PC until you will obtain the 8th badge of the current region. That means that you will be able to use Kanto Pokémon only once you have obtained Johto's 8th badge. If you are curious of why that happened, it's because of an error with the merge that automatically re-order your Pokémon after merging and, due to that, it is possible to have Pokémon of the previous region stuck in your party. Please, in the future remember to use our POKEMON STUCK IN PARTY MEGATHREAD if you should experience the same issue again. Let me know if everything is fine and if you should have any further question, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Shapur ! I'm sorry for your situation. I would like to inform you that your friend can check the reason of his ban and length by log in the DASHBOARD . Also, keep in mind that bans won't be discussed outside of the appeal section. Therefore, if your friend wants to appeal, he has to do that by creating an appeal thread in the DISCIPLINE APPEALS SECTION. Also, take note that bans are not performed without proper evidence. Please, tell your friend to be patient until a member of the staff will reply to the thread and remember him that he can bump it every 24 hours and that staff members are volunteers and so they act in their own time. Also, quoting our RULES - DISCIPLINE APPEALS and PRO RULES: Since you've been given instructions to follow, i will now lock the thread. Ie wish you good luck and a great day !

I'm really happy to see that your issue has been solved and you appreciated our help. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day and Merry Christmas to you too !