Shinohara

Hi @Lollygag ! I'm sorry for the inconvenience experienced. I would like to inform you that your Pikachu has been successfully recovered and it should be in the last slots of your PC. Could you please check it ? Also, in the future remember to use our RESTORE MEGATHREAD if you would like to have one of your Pokémon recovered. Looking forward to your reply, have a wonderful day !

I'm really sorry about that, but as stated above we are unable to refund or gift you anything as this would be unfair towards all the players that experienced the same/similar situation and accepted the loss of their Pokémon. Unfortunately our servers stability isn't perfect, but we are always working and trying to improve it. - Quoting from the COMMON ISSUES TOPIC - However, since i can't offer any further support about your issue and that we do not offer refunds, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and Merry Christmas from PRO Staff & Community.

I'm really sorry for the inconvenience and the situation. Unfortunately, we are unable to refund you or gift you any Pokémon as this would be unfair towards all the players that experienced the same/similar situation and accepted the loss of their Pokémon. However, you should still be able to hunt for another Xmas Pokémon and try to catch another if you want. Also, don't worry about the Christmas Miracle ! i'm happy to say you that the surprises are not finished yet and that the second part of the Christmas event will be soon and there will be a surprise that will only be available this Christmas ! So, make sure to finish the first part ! You can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day and Merry Christmas from PRO Staff & Community.

Hi @kaptainthanos ! I'm sorry for the inconvenience. Could you please describe what is the issue you are experiencing? Looking forward to your reply, have a wonderful day and Merry Christmas from PRO Staff & Community.

Hi @wongturtle ! I'm sorry for the inconvenience. I would like to inform you that recently all the Hoenn's Surf Routes have been updated/changed to FISHING ONLY. This was done to take off the frustration caused by these spawn. -Quoting the SPAWN CHANGELOG- Take note that all the fishable Pokémon are marked in the top-right window of each map with a fishing rod. You can check which Fishing Rod is required to encounter a Pokémon and which Pokémon you can find in a specific map by using the command ^s nameofthepokemon or ^s nameofthemap on our OFFICIAL PRO Discord Also, you can find a guide about how fishing works and where to get the fishing rods here : FISHING GUIDE Let me know if you have any further questions, have a wonderful day and Merry Christmas from PRO Staff & Community.

Hi @sugame84 ! I'm sorry for the inconvenience. I just checked your account and it seems like that the reason of why you could not catch Mew, even using your master balls, is because you've reached the maximum amount of Pokémon that your PC can storage, which is 900. When you reach that limit, you won't be able to catch any Pokémon even using Master Balls. Unfortunately, we cannot refund you of your loss Master Balls because it would be unfair towards all the players that experienced the same situation and accepted their loss. I really suggest you to free your PC by removing all the Pokémon you don't really need, in order to not encounter this issue anymore. However, you are able to obtain another chance to catch Mew by battling and defeating Boss Nikola, which you can find in Unknown Place, in the Trainer Valley. More info about how to reach Nikola and which Pokémon he uses, can be found here: TRAINER VALLEY GUIDE & NIKOLA. You can also check the HOW TO BEAT EVERY BOSS thread to get advices on how to beat him. Let me know if you have any further questions. Have a wonderful day and Merry Christmas from PRO Staff & Community.

Hi again @Shinzola ! Could you please try to use a VPN or a PROXY and then check if you can log in the game? Looking forward to your reply.

Hi @tatsune38 ! I'm sorry for the inconvenience. Could you please try reset your router/internet connection? A whole reset and not a simple restart. Also, can you please check with the following: Looking to your reply, have a wonderful day !

Hi @Mukulchandel ! I'm sorry for the inconvenience. Could you please try the following : Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update your graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Adminisitrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you are from smartphone just make sure to delete everything, restart your device and re-download the client. Please, let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day and Merry Christmas from PRO Staff and Community.

Hi @kuu234 ! I'm sorry for the inconvenience. I would like to inform you that the maximum evolved data that you can have on PRO right now is 353. Ths include Pokémon from generation 1 to generation 6. Take note that you have to evolve the Pokémon by yourself and that the Pokémon that you have already evolved are marked with a gold star in the Pokedex. You can check where to obtain a Pokémon (hunting, 3rd reward boss, etc) by using the command ^s nameofthepokemon on our OFFICIAL PRO Discord Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi again @Parpan21 ! I need you to tell me exactly what did you try of the following things: You need to tell me exactly what you tried and if you tried all or skipped something. If you won't tell me, it's hard for me to help you. Also, plese refrain to create multiple posts about the same topic, as it goes against our rules. Looking forward to your reply.

Hi @Chelsey93120 ! I'm sorry for the inconvenience. I was not able to replicate the error. Could you please try to delete all your PRO Fiules and then reinstall the latest client that you can download here: PRO DOWNLOAD PAGE Take note that, unfortunately, we cannot restore your TM as it would be unfair to those who have accepted their losses due to bugs. Let me know if you have been able to solve your error and if you have any further questions. Have a wonderful day !

Hi @Nekraz ! As i stated in the post you made in the RESTORE MEGATHREAD , i've already recovered your Wingull and it should be in the last slots of your PC. Can you please check that? Also, refrain to make multiple post/threads about the same topic and remember that recover request must be posted only in the RESTORE MEGATHREAD Looking forward to your reply, have a wonderful day !

Hi @TomoKeyCookie ! I would like to inform you that to proceed with you case you have to contact our developer Eaty with a DM on discord. If you have not a Discord account you can create one from here : DISCORD. After that, you can access discord from the website or download the application. Once you have accessed discord, please contact our Developer. This is his tag Walrosskastanie#5832 I will now close the thread since instructions have been given and you have to talk with our Developer as stated above. Have a wonderful day.

Hi @fanbongda1 ! I'm sorry for the inconvenience. Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply, have a wonderful day !

Hi @RyotaMitarai ! I'm sorry for the inconvenience you are experiencing. I would like to inform you that you can download the most updated and latest client from here : PRO DOWNLOAD PAGE. To start the download click on the link of the download for your device and after you are in the download page of the selected site just click download . After you have completed the download, you can extract it by using a software like 7ZIP (since what you said you are on Windows) and you should not have any issue. If you should have any issue even doing that, could you please describe accurately which website he used to download and what is the size of the downloaded file? Looking forward to your reply, have a wonderful day !

Hi @Arynation14 ! I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is deleveling Pokémon, but not de-evolving them. This is stated in our Evolution & Deleveling Request Megathread: I'm sorry to disappoint you but hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @zanderguy123 ! I'm sorry for the inconvenience. Could you please try the following Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update your graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Adminisitrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you have not been able to solve your issue, you can check our COMMON ISSUE MEGATHREAD. Also, could you please check if you meet the requirements to play the game? You can find them by scrollin down in this page: REQUIREMENTS Looking forward to your reply, have a wonderful day !

Hi @MissKurimi ! I'm sorry for the inconvenience. I've moved your Slowbro and Machamp to the last slots of your PC, could you please check that ? Also, in the future, please use the POKEMON STUCK IN PARTY MEGATHREAD if you should have some Pokémon stuck in your party. Looking forward to your reply, have a wonderful day !

Hi @Parpan21 ! Could you check the patcherError.txt now and see if the error has changed? Feel free to attach it like you did before. Also, about the suggested procedure, can you tell me exactly what did you try? -Quoting for Visibility- Let me know if you tried all of them or if you skipped something. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @0Faylan0 ! I've talked with our Developer and i've been told that this bug will be fixed with the next updates that will come, but there is not an estimated time for this happening. When the new updates will come, an announce will be made on our OFFICIAL PRO DISCORD. Since we cannot refund you of your loss money and that the bug has been forwarded, i will now lock the thread since there is not anything else we can do. If you have any further questions, please don't hesitate to ask. Again, i'm sorry for the inconvenience you have experienced and wish you a wonderful day !

Since there is nothing we can do and your question have been answered, i will now lock the thread. I'm really sorry about that. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

The 3 Days Membership was a gift from us to all the players as a way to thanks for being patient during the last big update. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !