Shinohara

I'm sorry for the inconvenience experienced and want to thank you for your patience. Your Level 100 Breelom has been successfully recovered and it should be in the last slots of your PC. Could you please check that for me? Also, in the future please use the RESTORE MEGATHREAD if you should release a Pokémon for error and you would like to ask us to recover it. Have a wonderful day !

Hi again @ShiroDrago ! I would like to inform you that forum password and dashboard/game password may be different if you changed the forum one in the past. Could you please try to reset your password from here: DASHBOARD RESET PASSWORD making sure to choose an alphanumerical password (characters from a to z and from 0 to 9) and then try to log again and merge? Also, please try to use a different browser while doing that, as there may be an error related to your browser cookie/cache. If that doesn't work, please provide the screenshot of the error. Looking forward to your reply, have a wonderful day !

I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts.r. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @KurokawaA ! I'm sorry for the inconvenience. I checked your account and on Silver you have 2 Coin Capsule, the one you bought recently from other players, in your inventory and not one, could you please check that? You can try to search the item by typing Coin Capsule in your inventory search bar. Looking forward to your reply, have a wonderful day !

Hi @kuu234 ! I'm sorry for the inconvenience. I would like to inform you that you that the following Pokémon have 8% chances to hold the Reaper Cloth : Code: #Pokemon Map Area Daytime Rarity MS Level Dusclops Sendoff Spring Land M/D/N Tier 9 No 53-57 Dusclops Sky Pillar 5F Land M/D/N Tier 9 No 48-51 Duskull Cliff Cave B1F Land M/D/N Tier 6 No 22-26 Duskull Lost Cave 1F13 Land N Tier 6 No 30-48 Duskull Pokemon Tower 5F Land M/D/N Tier 6 Yes 21-23 Duskull Pokemon Tower 7F Land M/D/N Tier 6 No 21-23 Duskull Pokemon Tower Underground Land N Tier 6 Yes 12-16 Duskull Route 121 Land N Tier 6 Yes 26-29 Duskull Route 224 Land M/N Tier 6 Yes 52-56 Duskull Trainers Valley Land N Tier 6 No 51-56 In the future, you can check where an item can be found by checking our official ITEM GUIDE or using the command ^item nameoftheitem on our OFFICIAL PRO DISCORD. Let me know if you have any further questions, have a wonderful day !

Hi again [uSER=2071394]@haleluya7x[/uSER] ! Could you please confirm me that you can normally play the game and finish the battle without any issue? Also, when you say "if you click yes nothing happens" does it mean that you click yes and the window does not disappear, or that it disappear but the repel doesn't get activated? Looking forward to your reply, have a wonderful day !

Hi @shindegan ! I'm sorry for the inconvenience. I can see that you correctly merged your account but you didn't make the access yet. Is there the possibility you are getting the error "Invalid username/password" after you merged your account? If yes, please log in the DASHBOARD and reset/change your password making sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). -[/hr] If that is not the error you are experiencing, could you please attach the screenshot of the error and could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi [uSER=2071394]@haleluya7x[/uSER] ! I'm sorry for the inconvenience experienced. Could you please tell me if you are able to close the window by clicking over it or in any other way (explaining how), or if it gets stuck there until you finish the battle? In any case, i will forward this issue to our content scripter team that will check it. Looking forward to your reply, have a wonderful day !

Hi @Aymeena ! I'm sorry for the inconvenience and the delay. I would like to inform you that your friendlist can display up to 50 friends. If you exceed this limit,, some friend added will disappear and not be visible. Is it possible that this is the issue you are experiencing? If not, does this issue occur even with the most recent client? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Pikatoaster ! As your issue has been solved in-game by showing you how to access diglett cave, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @rastawolf93 ! I'm sorry for the inconvenience. Unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the thread will be opened again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi @nozuonodie ! Thank you for your patience. I would like to inform you that after checking your account, in this moment you have 101 Pokeballs, 2 Great Balls and 64 Ultraballs. That means that the ranger gave you back all your Pokeballs when you interacted with him after completing the quest. However, after an accurate research, i could not find any info about the Master Ball that you say the Pokemon Ranger has taken from you. Furthermore, the ranger has been coded to give back all the balls at the same time, therefore or you would get back all of them or you wold not get any. In this case, since all the other balls have been handed back, it simply means that you had no Master Ball when you started the quest and interacted with the ranger. It is possible however that, since you have stated that it has been a long time since you were afk, you used that in the past and do not recall that. I can assure you anyway that the Ranger didn't take any Master Ball from you or, as stated, it would have handed it back with the rest of your balls. Take note that we cannot refund you of any Master Ball as there have been no issue on our end, therefore giving you a new Master Ball would be unfair towards the other players. I'm sorry about the situation but i hope you can understand. Let me know if you have any further questions. Have a wonderful day !

Hi @faisal06361 ! I'm sorry for the inconvenience. I would like to inform you that when you disconnect or crash during a battle, it will be counted as lost and you will be teleported to your last visited pokecenter. Take note that Maxie and Archie are not rechallengable, therefore you won't be able to fight them again as their only reason to exists is to make players obtain Kyogre and Groudon seen data However, i checked your account and found that you currently have both the seen data of Kyogre and Groudon, which is required in order to catch Jirachi Could you please log and check if you correctly have both the seen data of Kyogre and Groudon as said? Looking to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @dean1810 ! I'm sorry for the inconvenience experienced. I would like to inform you that, after forwarding your request to an admin, your Rotom has been recovered and it should be in the last slots of your PC. Could you please log and check it? Looking to your reply, have a wonderful day !

Hi @Lanswave ! I'm really happy to see that your issue has been solved and that you are able to play the game again. Unfortunately, i'm sorry to inform you that the connection issue with mobile internet is not on our end, but it is instead caused by the provider and the internet connection itself. Take note that there are some companies that intentionally blocks or limit the connections, exactly like it happen for public connections like Starbucks, University etc. As this is not an error on our end, we can't do anything to solve this. However you may try to contact your provider to ask about the issue and check if there are any blocks or limit that may cause disconnections or the complete inaccessibility to our servers or any other service . However, since your issue has been solved and you're able to play the game again, i will lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Rhyxzr ! I'm sorry for the inconvenience you experienced. If you are sure that your connection had not any issue, it may be possible that you have been disconnected due a crash of our servers. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. However, if you should be disconnected and you are not sure about what may have happened, you can check the status of our servers on our PRO SERVER STATUS PAGE or by using the command ^up on our OFFICIAL PRO DISCORD making sure to use the #bot-commands channel. Take note that if that should not be an error on our end, and that servers are correctly online but you still experience disconnections, you may try the following: Call your internet provider to check if there have been issues with your connection, like instability. Troubleshoot your hardware to check if everything is working correctly Turn off applications and plugins that may use your connection slowing it down Try to connect using a VPN/PROXY and new DNS Take also note that if you should experience a crash or a disconnection, we won't be able to refund you of your loss progress as it would be unfair towards all the players that experienced the same issue and accepted their loss. - Quoting from our COMMON ISSUE THREAD- I hope that what said provided some clarification. Let me know if you have any further questions or if something is unclear. Have a wonderful day !

Hi @Waldius25 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @rockerdj3 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Since there is anything else we can do, i will now close the thread.. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @crewer230 ! I'm sorry for the inconvenience experienced. I would like to inform you that you are able to purchase Rock Smash in Oreburgh City House 2 for 5,000 pokedollars. After purchasing that, teach it to your Pokémon and you will be able to smash the rock by interacting with it. Once you will reach Veilstone, you will be also able to buy one in Veilstone Dept. Store for 3,500 pokedollars. To know how and where obtain a move you can check our TMs & MOVE TUTORS GUIDE Let me know if you have any further questions, have a wonderful day !

Hi [uSER=2291879]@Duerenkran[/uSER] ! Thank you for your patience. As the CC Fluffles informed you, our Admin checked your account and it seems like you used a 15 Days Medallion earlier thatn the 9th of December instead of the 30 days one. Unfortunately, due to the said reason, i'm sorry to inform you that we are not able to refund you of the membership. I would also like to suggest you to take a screenshot the next time you should activate the membership as it can be used as an evidence to solve a possible issue. I'm really sorry about the situation, and i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Mikeness ! Could you please tell me what device you are using? Windows 7/8/10, Mac etc. Looking to your reply, have a wonderful day !