Shinohara

Hi @kuu234 ! I'm sorry for the inconvenience. I would like to inform you that the maximum evolved data that you can have on PRO right now is 353. Ths include Pokémon from generation 1 to generation 6. Take note that you have to evolve the Pokémon by yourself and that the Pokémon that you have already evolved are marked with a gold star in the Pokedex. You can check where to obtain a Pokémon (hunting, 3rd reward boss, etc) by using the command ^s nameofthepokemon on our OFFICIAL PRO Discord Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi again @Parpan21 ! I need you to tell me exactly what did you try of the following things: You need to tell me exactly what you tried and if you tried all or skipped something. If you won't tell me, it's hard for me to help you. Also, plese refrain to create multiple posts about the same topic, as it goes against our rules. Looking forward to your reply.

Hi @Chelsey93120 ! I'm sorry for the inconvenience. I was not able to replicate the error. Could you please try to delete all your PRO Fiules and then reinstall the latest client that you can download here: PRO DOWNLOAD PAGE Take note that, unfortunately, we cannot restore your TM as it would be unfair to those who have accepted their losses due to bugs. Let me know if you have been able to solve your error and if you have any further questions. Have a wonderful day !

Hi @Nekraz ! As i stated in the post you made in the RESTORE MEGATHREAD , i've already recovered your Wingull and it should be in the last slots of your PC. Can you please check that? Also, refrain to make multiple post/threads about the same topic and remember that recover request must be posted only in the RESTORE MEGATHREAD Looking forward to your reply, have a wonderful day !

Hi @TomoKeyCookie ! I would like to inform you that to proceed with you case you have to contact our developer Eaty with a DM on discord. If you have not a Discord account you can create one from here : DISCORD. After that, you can access discord from the website or download the application. Once you have accessed discord, please contact our Developer. This is his tag Walrosskastanie#5832 I will now close the thread since instructions have been given and you have to talk with our Developer as stated above. Have a wonderful day.

Hi @fanbongda1 ! I'm sorry for the inconvenience. Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply, have a wonderful day !

Hi @RyotaMitarai ! I'm sorry for the inconvenience you are experiencing. I would like to inform you that you can download the most updated and latest client from here : PRO DOWNLOAD PAGE. To start the download click on the link of the download for your device and after you are in the download page of the selected site just click download . After you have completed the download, you can extract it by using a software like 7ZIP (since what you said you are on Windows) and you should not have any issue. If you should have any issue even doing that, could you please describe accurately which website he used to download and what is the size of the downloaded file? Looking forward to your reply, have a wonderful day !

Hi @Arynation14 ! I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is deleveling Pokémon, but not de-evolving them. This is stated in our Evolution & Deleveling Request Megathread: I'm sorry to disappoint you but hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @zanderguy123 ! I'm sorry for the inconvenience. Could you please try the following Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update your graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Adminisitrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you have not been able to solve your issue, you can check our COMMON ISSUE MEGATHREAD. Also, could you please check if you meet the requirements to play the game? You can find them by scrollin down in this page: REQUIREMENTS Looking forward to your reply, have a wonderful day !

Hi @MissKurimi ! I'm sorry for the inconvenience. I've moved your Slowbro and Machamp to the last slots of your PC, could you please check that ? Also, in the future, please use the POKEMON STUCK IN PARTY MEGATHREAD if you should have some Pokémon stuck in your party. Looking forward to your reply, have a wonderful day !

Hi @Parpan21 ! Could you check the patcherError.txt now and see if the error has changed? Feel free to attach it like you did before. Also, about the suggested procedure, can you tell me exactly what did you try? -Quoting for Visibility- Let me know if you tried all of them or if you skipped something. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @0Faylan0 ! I've talked with our Developer and i've been told that this bug will be fixed with the next updates that will come, but there is not an estimated time for this happening. When the new updates will come, an announce will be made on our OFFICIAL PRO DISCORD. Since we cannot refund you of your loss money and that the bug has been forwarded, i will now lock the thread since there is not anything else we can do. If you have any further questions, please don't hesitate to ask. Again, i'm sorry for the inconvenience you have experienced and wish you a wonderful day !

Since there is nothing we can do and your question have been answered, i will now lock the thread. I'm really sorry about that. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

The 3 Days Membership was a gift from us to all the players as a way to thanks for being patient during the last big update. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @warchest ! I'm sorry for the inconvenience. Unfortunately, there isn't any other way to purchase coins with real life money other than with Paypal. Quoting from our SUGGESTIONS THREAD: However, you can purchase the Coin Capsule (which contains 100 shop coins) from the other players in the Trade Chat or you can use our TRADE SUB-FORUM. You may also purchase items like Membership or Mounts directly from other players. You can find all the membership benefits, if you are curious, here : MEMBERSHIP BENEFITS. Let me know if you have any further questions, have a wonderful day !

Hi @Shinzola ! I'm sorry for the inconvenience. Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply, have a wonderful day !

Hi @aomaom29 ! I'm sorry for the inconvenience. I checked your account and your Membership expired the 20th December 2018. Also, after checking your inventory, it seems like you have 2x 15 Days Membership Medalions. Is it possible that you have activated the 3 Days Membership Medalion instead of the 15 Days one? It would be the most possible thing, as the 3 days of the membership together with the activation date would coincide with the expiration date. Looking forward to your reply, have a wonderful day !

Hi again @TomoKeyCookie ! I'm sorry for the inconvenience you are experiencing. Could you please try to log in your account using a different connection ? -[/hr] Also, i would like to inform you that your issue has been forwarded to the relevant parties that will check it. Please, be patient and refrain from spamming posts as that doesn't help and is against our rules. Take note that there is not an estimated time as for when you will receive a reply, this because staff members are volunteers and they act in their own time. Looking forward to your reply relative to the try of a different connection. Have a wonderful day !

Could you please check in your system settings that your system is 32 bit and not 64? If your system is 64bit you have to use the 64bit client, if it is 32 bit then you have to use the 32 bit client. Please, provide also a screenshot of your system infos where it tells the system's bit. Looking forward to your reply.

When you receive this error message, the patcher should create a patcherError.txt in your game folder. The error message should be in the language of your Windows. Could you please provide/attach the patcherError.txt. Also, what Windows version are you using? 64bit or 32bit? Looking forward to your reply, have a wonderful day !

Hi again @Parpan21 ! Could you please tell me what is the error you are experiencing? Could you please also add a screenshot of that ? Looking forward to your reply, have a wonderful day !

Hi @Parpan21 ! I'm sorry for the inconvenience. Could you please tell me what error are you experiencing? Also, in case you are having errors with the patch or running the client, could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @jaycords0 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder (e.g your documents) and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files, restart your computer. After that, disable antivirus and firewall and then reinstall the new client found HERE Make sure to use a folder like your Documents and not the path you are using now Run the program as Administrator Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !