Shinohara

Hi @RoWnS ! I would like to inform you that in the past, as a way to apologize for some technical difficulties and thanks for the patience, we had given 40 coins per server to all the players on Red/Blue/Yellow. With that said, when Blue & Red got merged to form Silver, all the coins on the servers have been merged too. Therefore, since you had 40 coins on Red and 40 coins on blue, you now have 80 coins on Silver. Also, in the future please remember to use your main account to make a thread as this would help us to have a better understanding of the situation and provide a better support. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Aryan04 ! I'm sorry for the inconvenience you are experiencing. Could you please tell me what is the error you are experiencing while downloading? Also, could you please tell me what is your device? (android, windows 64bit/32bit, mac) Take note that you can download the most updated and latest client from here : PRO DOWNLOAD PAGE. To start the download click on the link of the download for your device and after you are in the download page of the selected site just click download . Looking forward to your reply, have a wonderful day !

Hi @immimo ! Since your problem has been solved in-game, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @OnkelLes ! I'm sorry for the inconvenience. I would like to inform you that, as you stated, Spritzee and Swirlix's evolutions are now officially coded in the game. However, it is yet not possible to obtain them as the items necessary for the evolutions are not available to players yet. Unfortunately, i cannot give you an estimated time for when they will be obtainable from players. Please, do note that staff members are volunteers and they act in their own time. Please, stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements and take note that, once they will be available, a post will be made in the UPDATE LOGS. Hope that what said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @NonEstP4x ! I'm sorry for the inconvenience experienced. However, i was not able to replicate the error. Is it possible that you experienced a disconnection or a crash? If that happened after a crash on our end, please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Instead, if it was an error on your end, you may want to troubleshoot your hardware and check your connection. Anyway, unfortunately i cannot refund you of your loss because this would be unfair towards all the players that accepted their loss due to a bug. I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said i will now lock the thread. Have a wonderful day !

Hi @JMNSTYLZ ! I would like to apologize for the inconvenience and thank you so much for contributing in the development and improvement of PRO. Also, i would like to inform you that this bug has been forwarded to the relevant parties that will work on a fix as soon as possible. Unfortunately i cannot give you an estimated time for when this will be fixed. Please, do note that staff members are volunteers and so they act in their own time. Let me know if you have any questions, have a wonderful day !

Hi @zanderguy123 ! I'm sorry for the inconvenience. Could you please explain accurate what is the issue you are experiencing? Did you battle already manaphy or you didn't battle it yet? What is your progress in the quest? Looking forward to your reply, have a wonderful day !

I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi again @RyotaMitarai ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @kuu234 ! I'm sorry for the inconvenience. I would like to inform you that Jura Cave is a cave located in Leev Island, which can be accessed from Lilycove City Harbor once you are Hoenn Champion and you have an active membership. Take note that if you have never been in Leev Town, to be able to freely access Jura Cave you have to start/complete first the quest related to aerodactyl that you will find on the town. To do just reach the town and interact with the scientists. Once you reach Leev Town Port, to access Jura Cave you have to head east and then then shift north. For a complete walkthrough related to Leev Town, you can check this complete video-waltkrhough For any further info related to how to access specific maps you can check our guide HOW TO ACCESS SPECIFIC MAPS Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @kboww1011 ! I would like to apologize for the inconvenience and thank you for reporting this issue. The issue has been forwarded to the relevant parties that will check it and fix it. However, i can assure you that the Membership correctly works and i've personally checked that. In specific, your membership will expire the 2019-01-23. If you are curious to test it by yourself, you can simply check with the Sevii Island NPC in Vermilion's Dock, that is a NPC that can be used only from Active Membership users. Unfortunately i cannot give you an estimated time for when the issue will be fixed, please do note that staff members are volunteers and so they act in their own time. However, you should be able to correctly hunt your Pokémon; and if you didn't find one is mainly due to RNG . Plese, stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @rickhan ! I'm sorry for the inconvenience. I would like to inform you that i've forwarded this issue to our Content Scripter Team that will check it. About Manaphy, we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @mikelong ! I'm sorry for the inconvenience. Could you please check if you are not running any other client in the background? If yes, you should close it when patching. Also, could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi again @YUDOX ! Could i know if you have tried to talk with the Officer Shamac? If not, try to do that and then do again the procedure i given you above: Looking forward to you reply, have a wonderful day !

Hi [uSER=864170]@eriksanz[/uSER] ! I'm sorry for the inconvenience experienced. Unfortunately, we cannot help you to catch Manaphy if you have finished your pokeball. However, I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. I suggest you to bring with yourself a false swiper and a pokemon that can put manaphy asleep or paralyze it, as well as a good amount of poke balls. Let me know if you have any further questions. Have a wonderful day !

Hi @myMilo ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @RetroPunk ! I'm sorry for the inconvenience. I would like to inform you that there are currently no guides about the second part of the event. This has been made in order to give time to players to fully enjoy the event and discover everything and exploring the new maps and contents. However, i can assure you that a guide about that will be created later in the future after we will have given the necessary time to players to enjoy it. If you are curious to know where the second part of the event starts, you have to interact with Lyzabeth in Eumi Island Theme Park 3 and following the dialogues. Remember that to be able to start the second part, you need to have completed the first part. You can find a complete guide about the first part HERE Let me know if you have any further questions, have a wonderful day !

Hi @YUDOX ! Is it possible that you have already completed the phantom ship/part 1? If yes, you just need to interact with Lyzabeth in Eumi Island Theme Park 3 to start the 2nd part of the event and then continue with the quest. Looking forward to your reply, have a wonderful day !

Hi @YUDOX ! I'm sorry for the inconvenience. To start the quest you have to interact with Sailor Jacob and reach Eumi Island paying a fee of 5.000 pokedollars. From there just keep going North until you will reach Eumi Island Theme Park 1 and interact with the Receptionist. Once you've talked with her, you have to talk with Wattson in front of New Mauville and he will tell you about the Captain Phantom. Now, get back in Lilycove City and the three npc-grunts should not be there anymore and you can continue with the quest. For further info related to the first part of the christmas event, you can check the COMPLETE CHRISTMAS EVENT GUIDE Let me know if you have been successful in solving your issue and if you have any further question. Have a wonderful day !

Hi @Piterplayer ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. About the connection, it may have been an issue on your end. If you should experience frequently disconnections, you may want to try to reset/restart your router or internet connection and in case call your provider. If that was an error on our end, we're sorry about that but unfortunately our servers stability isn't perfect, but we are always working and trying to improve it. Let me know if you have any further questions. Have a wonderful day !

Hi @Joaovitorbr37 ! I'm sorry for the inconvenience experienced. Could you please confirm me that you didn't fight Manaphy? If you just lost to the captain, you should have been sent to the Pokecenter but you should be able to get back in the temple and fight him again. So, in this case, could you please try to get back in the Temple of the Sea and challenge him again? Looking forward to your reply, have a wonderful day !

Hi @Yehshua ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Rennn ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Jhostyn96 ! I'm sorry for the inconvenience experienced. I would like to inform you that we are currently working on a way to give another chance to players to catch Manaphy if it has been killed or a disconnection/crash has been experienced. Once this option will be added, you will simply have to fight and defeat the boss Nikola that you can find in the Unknown Place, in the TRAINER VALLEY Unfortunately, i cannot give you an estimated time for when this will happen, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !