Shinohara

Hi @Dry138 I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. To proceed you can simply talk with the contest judge. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @jofernando2 I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. To proceed you can simply talk with the contest judge. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @aj11 I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted. However, they are now back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @Youness1707 I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted. However, they are now back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi [uSER=2339387]@Geanoliveira[/uSER] I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems like you have been able to evolve your Pokémon. Could you please confirm that your issue has been solved? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi [uSER=1892440]@xBahamutx[/uSER] I'm sorry for the inconvenience. Are you sure that you have bought a Shiny Magikarp Mount and not a Shiny Magikarp Hat instead? I can see that you have/had a shiny magikarp hat, so you might get confused. Also, did the server crash after you bought the mount or you were still online? Looking forward to your reply, have a wonderful day !

Hi @Roronoa24 I'm sorry for the inconvenience. Could you please describe better what is the issue that you're experiencing? Did you beat the pokemon but then the server crashed? Or you have defeated the pokemon but they were still alive? Looking forward to your reply, have a wonderful day !

Hi @Alphaspoon101 I'm sorry for the inconvenience. Unfortunately, some mobile-provider block the access to specific services-game-website, just as a way of protection, even if those websites might be safe. As that's not a problem on our end, there's nothing we can do about it. You might try to contact your provider and ask to remove any block, but i'm not even sure if that's possible. However, I'm happy to see that you're able to play with the Wi-Fi and that you can enjoy therefore Pokémon Revolution Online. Is there anything else i can help you with? If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @azubike I'm sorry for the inconvenience. I would like to inform you that this happen because your antivirus delete/remove the file thinking it is a virus/infection. However, don't worry, Pokemon Revolution Online doesn't contain any virus or infection. In order to proceed and solve your issue you have two options: Add the folder where you are going to extract the client as an exception to your antivirus and firewall (e.g if you extract in documents you add documents as an exception) Uninstall your antivirus, which is not really recommended as it leaves your PC without protection, but sometimes it is necessary in order to fix the issue. Could you please try the said procedures and see if one of them solves your issue? Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @supercocono 'm sorry for the inconvenience. I would like to inform you that with the recent update of our website, it is not anymore necessary to activate the account after the registration in order to play. However, in the future, a new Dashboard will be created and, in order to use all the features on that, it will be necessary to verify your email. We will make a post on our OFFICIAL PRO DISCORD to inform our players of when it will be necessary. Due to that, it is suggested to avoid using temporary emails but to use instead Gmail, Outlook and Yahoo emails as they are the most reliable and most likely to not experience any issue of receiving the email. I hope the information given provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @FenixBlood I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @Charie I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted. Now they are back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @CanYouu I'm sorry for the inconvenience. I would like to inform you that this is not a bug but it is intended to work like this. In specific, Nikola doesn't work with the legendary Pokémon killed/lost by a crash in Birth Island, as that could be easily abused and it would be unfair. Nikola has been developed to work only with the legendaries that you can/try to catch through their own official quest (legendary beast quest, trio lake quest, etc). If you would like to catch another Raikou, you will have to obtain another Mysterious Ticket to get a chance to find another one, however remember that the pokemon that can appear is a random one between one of the following: I'm sorry to disappoint you but I hope you can understand. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @L3v14th4n I'm sorry for the inconvenience. Could you please tell me if you have talked to the cultist after the quest ended? Looking forward to you reply, have a wonderful day !

Hi @bocaillou4000 I'm sorry for the inconvenience experienced. Unfortunately, I'm sorry to inform you that we are not able to refund you of your Black Medallion as it would be unfair to all the other players that experienced a loss of their progress/item-time due to crashing, regardless of on our end or theirs. Please, take your time to read below: However, don't worry. As soon as these issues will be fixed, we will make sure to compensate our players in an appropriate way as we understand that these crashes are really boring and annoying. However, refunding it now where the servers are still experiencing the issues would not be a great idea because you would risk to lose a lot of time of your time again, and we can't really refund infinitely. I hope you can understand. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server code and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted. Now they are back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the issue that you have experienced is a glitch on server-side. This usually happen when the server lag or when the server is experiencing issues. To fix that you just have to close your client, wait 5-10 minutes and then try to log again into the game and the problem should be fixed. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day

Hi @Kaeith I'm sorry for the inconvenience. I would like to inform you that the issue that you have experienced is a glitch on server-side. This usually happen when the server lag or when the server is experiencing issues. To fix that you just have to close your client, wait 5-10 minutes and then try to log again into the game and the problem should be fixed. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day

Hi @SchattenPalkia I'm sorry for the inconvenience. I would like to inform you as first that the World Quest was activated as a way for testing it, since a test on the test server with 10 users and a test with 1500 users are really different and can lead to different results. However, as pointed out by our developer Eaty/Walross, we found a fundamental bug with the global vars and had to delete all global vars. However, people that participated in the last World Quest will still be rewarded. The people that had to be rewarded yet during the announcement were these: REWARD LIST As you can see, your name SchattenPalkia is into the list with 558 points and that means that you will receive the mysterious ticket, if you haven't already. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Roronoa24 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress or reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: The reason of why the boss cooldown have not been reset after the crash is because or the server didn't experience a normal crash, but first just kicked out all the players and this is why the cooldown wasn't reset, or because there might have been an error on our end. Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!