Shinohara

Hi @Solestro I'm sorry for the inconvenience. I sincerely apologize for the inconvenience experienced but unfortunately there's not a way for us to teach to your pokemon a move or to de-evolve it even if the error was on our end. If you would like to teach Crunch to your Arcanine you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the NAERO - PROWIKI To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. I would also like to inform you that our developers are already working non-stop on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. We sincerely apologize for the inconvenience experienced due to these issues, please stay tuned on our OFFICIAL PRO DISCORD for any further announcement related to PRO. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @skunk1 I'm sorry for the inconvenience. I would like to inform you that in order to pass buck and enter the cave you need to start the Heatran Quest once meeting the following requirements: Get 150 hours in Sinnoh ( You can check it by talking with the professor in sandgem town) Be Sinnoh Champion Requires a level 60 or less Pokemon to start the quest(Only this Pokemon is allowed in your team) Once you meet the requirement, you will be able to start the quest. For further information on how to start and complete the quest, you can check our OFFICIAL LEGENDARY QUEST - HEATRAN LINK I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @monty63697287 I'm sorry for the inconvenience. It is possible that some character not allowed in your password is blocking you from accessing the game. To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day

Hi @Henzyhv I'm sorry for the inconvenience. I would like to inform you that your Pawniard has now been deleveled, could you please check that? To evolve it, please restart your client and try again and let me know. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day

Hi [uSER=2071394]@haleluya7x[/uSER] I'm sorry for the inconvenience. I would like to inform you that this is not an issue but it indeed inteded to work like this. Quoting our scripters, this is a "a nod to Ganondorf ", a character of the legend of zelda. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Dominoli I'm sorry for the inconvenience. Could you please clarify what is the error that pop up when you try to log in the game? Also, could you please try with another connection and let me know if you experience the same issue, or if with that connection you are able to log in the game? If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day ! Looking forward to your reply, have a wonderful day !

Hi @occupy94 I'm sorry for the inconvenience. I would like to inform you as first that the membership is not necessary to play the story or the game itself. You can play the game without it since PRO is a free to play game. Now that this point has been clarified, could you please tell me where you were stuck and if you have solved the issue? It is possible that the servers were experiencing issues and therefore NPC were not working properly, however if you have proceeded it means that everything has been fixed. Looking forward to your reply, have a wonderful day !

Hi @Evaine I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted, this is why waterfall and NPC were not working correctly. However, they are now back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @hahahaka I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Developers that will look into that and fix it. Unfortunately, there is not an estimated time as for when the issue will be solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Acekebabs96 I'm sorry for the inconvenience. If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @CanYouu I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Content Scripter that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while our team look into the issue. Have a wonderful day !

Hi @AKIDBS I'm sorry for the inconvenience. As we have talked on discord and your issue has been solved, I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Frickit I'm sorry for the inconvenience. After checking your account it seems like you have been able to log in the game recently. Could you please tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @hahahaka I'm sorry for the inconvenience. I would like to inform you that both of the commands require an update since both of them were showing old results (6+ months old) and therefore they are not currently usable. Once the command will be available again, we will inform all of our users through the OFFICIAL PRO DISCORD , so you can stay tuned there. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @kasbarinoo I'm sorry for the inconvenience. I would like to inform you that the Boss Cooldown Checker currently doesn't work properly and do not display the correct cooldown time. To know the real cooldown you have to interact with the REWORKED Cooldown Checker, which is near the normal one, in Celadon Office 2F. This is because we have recently updated our Bosses, as stated on our UPDATE LOGS and on our OFFICIAL PRO DISCORD, and therefore the boss cooldown checker has yet to be updated. I hope what said provided some clarification, please, let me know if you have any further questions. Have a wonderful day !

Hi [uSER=1892440]@xBahamutx[/uSER] I'm sorry for the inconvenience. I would like to inform you that days ago there was a bug due on our end where players could see where they had 100 coins but it was just a visual bug. Therefore, even if you could see 100 Coins, you had not them and therefore could not use them. The Shiny Magikarp Mount doesn't appear in your inventory exactly because the 100 coins were just a visual bug and therefore you had not enough coins to buy it. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have any further questions. Have a wonderful day !

Hi @PoweRix I'm sorry for the inconvenience. As we have talked in-game and your issue has been solved, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @ilkapans I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Restart your PC Download the latest client from PRO WEBSITE DOWNLOAD Run the game with administrator power Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Avaricemimic I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . We are aware of the issues related to the status of the server and i can assure that we are working on fixing them. Also, it's not only silver that experience these issues but even gold, and they are experiencing the same kind of issues since the error is not in the servers but in the game-code. Offering server transfer would not help to solve the issues but would probably make things worse, as offering them would be unfair to the others that asked that in other situations and their requests have been denied since we offer transfers in really rare cases. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @hayme I'm sorry for the inconvenience. Unfortunately, as stated previously, it is intended to have your Pokémon locked into your PC if they are of previous regions (unless you have the 8th badge of the region you're playing) amd future ones. I'm sorry to inform you that we are not able to move the Pokémon from an account to another for this reason as it would be unfair to all the other users that accepted the fact the system works like this and they had to finish the regions-story before unlocking their Pokemon. I'm sorry to disappoint you but I hope you can understand why we cannot fulfill your request. As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @CanYouu I'm sorry for the inconvenience. I would like to confirm you that yes, you have the chance to find another Raikou in Birth Island. We are currently planning to make the World Quest a more common event. The one we had this week was made exactly to test the potential of the server and see if one could be completed without too many issues, and as well to find the current issues and fix them. The test was made live because testing it on the test server with 10 players is far different from testing it with 1500. However, as you have seen, all the one that reached the required amount of points received/will receive the Mysterious Tickets, as announced. About Nikola, he has been designed/developed to recover only the legendary caught through their own real legendary quest and it is intended to not be usable for Birth Island one. Regard the possible abuse, I might have used a better term which would have been "broken". However, unfortunately,, i'm sorry to inform you that this won't change exactly because, even discussing it within staff, it would be extremely broken. This without counting how much hard it would be and how much time it would need to be coded. The real legendary quests are things that permanently exists in the game and will always exists, meanwhile the World Quest/Birth Island are rare events and therefore it would not be fair-correct-legit to make a event pokemon being able to be re-caught if you fail at catching them. As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @BrunoHengen I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working non-stop on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. We sincerely apologize for the inconvenience experienced due to these issues, please stay tuned on our OFFICIAL PRO DISCORD for any further announcement related to PRO. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved and the servers are now back online, I will now close this thread. Have a wonderful day

Hi @SilvioCraftYT I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. To proceed you can simply talk with the contest judge. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !