Shinohara

Hi @Asgardian I'm sorry for the inconvenience. I would like to inform you that this was an error on our end and that it has now been fixed. Could you please try now and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding

I'm really happy to see that your issue has been solved. Thanks as well to @Reeselover3 for the provided help. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Drojal I'm sorry for the inconvenience. I would like to inform you that what you experienced is normal, and is a feature that has been added to all the reworked bosses as a way to protect against crashes-disconnections. Unfortunately the feature doesn't work at every single crash of the server, this because it is based as well on what kind of crash it was. Sometimes it is possible that the server first kick out all the players and then crash and not resetting the cooldown, meanwhile other times it experience a normal crash where all the cooldown of the reworked boss get reset like it happened in your case. Regard the crashes in general, our developers are working hard to make sure to fix all the possible issues and minimize the amount of crashes, this because we understand that crashes can be frustrating, but however it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @baoquynh3723 I'm sorry for the inconvenience. Could you please tell me what is your request regard those Pokémon? It is unclear what you want to do with those two pokemon. Looking forward to your reply, have a wonderful day !

Hi @SchattenPalkia I'm sorry for the inconvenience. I would like to inform you that ALL your Pawniard have been successfully recovered and they should be in the last slots of your PC. Could you please check that? Keep in mind that there is not a Mass recover and i had to manually recover all of them one by one. Please, be more careful in the future. Also, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @BotSpam I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Content Scripter that will look into that. Unfortunately, there is not an estimated time as for when the issue will be looked into, however we will personally update you as soon as we will have any information about that. Please, be patient in the while our team look into that. Have a wonderful day !

Hi @xHulk I'm sorry for the inconvenience. Could you check in the first place if Manaphy is still there or it disappeared? Same with Nikola, you should be able to rebattle him. This because both of them, being in python, should be able to have their cooldown reset if the server just experienced a normal crash. Unfortunately, there's as well the possibility that the server experienced a particular crash and that therefore all the players got first kicked and then the server crashed, blocking in this way the reset-cooldown function. Looking forward to your reply, have a wonderful day !

Hi @Solestro I'm sorry for the inconvenience. I sincerely apologize for the inconvenience experienced but unfortunately there's not a way for us to teach to your pokemon a move or to de-evolve it even if the error was on our end. If you would like to teach Crunch to your Arcanine you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the NAERO - PROWIKI To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. I would also like to inform you that our developers are already working non-stop on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. We sincerely apologize for the inconvenience experienced due to these issues, please stay tuned on our OFFICIAL PRO DISCORD for any further announcement related to PRO. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @skunk1 I'm sorry for the inconvenience. I would like to inform you that in order to pass buck and enter the cave you need to start the Heatran Quest once meeting the following requirements: Get 150 hours in Sinnoh ( You can check it by talking with the professor in sandgem town) Be Sinnoh Champion Requires a level 60 or less Pokemon to start the quest(Only this Pokemon is allowed in your team) Once you meet the requirement, you will be able to start the quest. For further information on how to start and complete the quest, you can check our OFFICIAL LEGENDARY QUEST - HEATRAN LINK I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @monty63697287 I'm sorry for the inconvenience. It is possible that some character not allowed in your password is blocking you from accessing the game. To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day

Hi @Henzyhv I'm sorry for the inconvenience. I would like to inform you that your Pawniard has now been deleveled, could you please check that? To evolve it, please restart your client and try again and let me know. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day

Hi [uSER=2071394]@haleluya7x[/uSER] I'm sorry for the inconvenience. I would like to inform you that this is not an issue but it indeed inteded to work like this. Quoting our scripters, this is a "a nod to Ganondorf ", a character of the legend of zelda. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Dominoli I'm sorry for the inconvenience. Could you please clarify what is the error that pop up when you try to log in the game? Also, could you please try with another connection and let me know if you experience the same issue, or if with that connection you are able to log in the game? If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day ! Looking forward to your reply, have a wonderful day !

Hi @occupy94 I'm sorry for the inconvenience. I would like to inform you as first that the membership is not necessary to play the story or the game itself. You can play the game without it since PRO is a free to play game. Now that this point has been clarified, could you please tell me where you were stuck and if you have solved the issue? It is possible that the servers were experiencing issues and therefore NPC were not working properly, however if you have proceeded it means that everything has been fixed. Looking forward to your reply, have a wonderful day !

Hi @Evaine I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted, this is why waterfall and NPC were not working correctly. However, they are now back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @hahahaka I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Developers that will look into that and fix it. Unfortunately, there is not an estimated time as for when the issue will be solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Acekebabs96 I'm sorry for the inconvenience. If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @CanYouu I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Content Scripter that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while our team look into the issue. Have a wonderful day !

Hi @AKIDBS I'm sorry for the inconvenience. As we have talked on discord and your issue has been solved, I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Frickit I'm sorry for the inconvenience. After checking your account it seems like you have been able to log in the game recently. Could you please tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @hahahaka I'm sorry for the inconvenience. I would like to inform you that both of the commands require an update since both of them were showing old results (6+ months old) and therefore they are not currently usable. Once the command will be available again, we will inform all of our users through the OFFICIAL PRO DISCORD , so you can stay tuned there. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !