Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Special thanks to @Dubllex for the information and the help provided. With that said, i will now close the thread. Have a wonderful day !

Hi @Deadgrins I'm sorry for the inconvenience. I would like to inform you that, as a way to compensate you and help you beating the Elite 4, we have added you 10 Max Potions and 10 Revives to your account. Please, do note that we do not always offer these kind of compensations, so please make sure to make a good use of them. I hope the help provided is appreciated, please, let me know if you have any further questions. Have a wonderful day !

Hi @Madziaaa I'm sorry for the inconvenience. I would like to inform you that if you would like to teach Moonblast to you Clefable you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the NAERO - PROWIKI To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @ChrisJS I'm sorry for the inconvenience. I would like to inform you that it is possible that you were not able to log in the game due to an issue on our end. Could youd please try to log in the game now and tell me if your issue has been solved? If not, could you please tell me what is the error that pop-up when you try log? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Saytericon666 I'm sorry for the inconvenience. If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. However, just to give further information, this happen because your antivirus think of PRO as an infection and therefore delete it. Don't worry PRO doesn't contain any virus, and it's just an issue of some free antivirus. In order to proceed and solve your issue you have two options: Add the folder where you are going to extract the client as an exception to your antivirus and firewall (e.g if you extract in documents you add documents as an exception) Uninstall your antivirus, which is not really recommended as it leaves your PC without protection, but sometimes it is necessary in order to fix the issue. Do note however that it is highly not suggested to move the client on desktop, as it could create issues with the autopatcher. With that said, as your issue has been solved, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Lapoidex I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to do anything to help you in this case as the loss was not experienced due to a bug but due to an error on your end. If we should refund anyone for a mistake committed by themselves, we should refund a really high amount of people and it would be nearly impossible for us. However, quoting our HM, TM & Move Tutors GUIDE , you can obtain Dig in one of the following places I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Salahruknuddin I'm sorry for the inconvenience. I would like to inform you that 10 Max Potions and 10 Revives have been added to your account in order to make you able to challenge back the elite four and beat them. Please, let me know if you have any furhter questions. Have a wonderful day !

Hi @Iandegraf I'm sorry for the inconvenience. I would like to inform you that when you start to play the story of a region, you will be able to use only the Pokémon native of that region, meanwhile all the one native of previous regions will be locked in your pc until you have the 8th badge of the region you're playing. For what regard the Pokémon native of regions not unlocked yet, you will have to first to start/complete them. Therefore, as you're still playing Kanto's story, you will be able to use only Kanto's Pokémon. Instead, all the one of Johto, Hoenn and Sinnoh will be locked into your PC because you have not yet unlocked those regions. Do keep in mind that the 8th badge unlock only the pokemon of the previous regions and not the one of the future ones. Do note that we cannot move out the Pokémon from your PC as the system is intended to work like that. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Roronoa24 I'm sorry for the inconvenience. Could you please try to explain better what you're asking? Looking forward to your reply, have a wonderfulday !

Hi @SiriuzABC I'm sorry for the inconvenience. As we have talked in-game and your issue has been solved, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Valluca I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to refund you of your lost money as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: I would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!

Hi @Ciclopentano I'm sorry for the inconvenience. I would like to inform you that this happen because your antivirus delete/remove the file thinking it is a virus/infection. However, don't worry, Pokemon Revolution Online doesn't contain any virus or infection. In order to proceed and solve your issue you have two options: Add the folder where you are going to extract the client as an exception to your antivirus and firewall (e.g if you extract in documents you add documents as an exception) Uninstall your antivirus, which is not really recommended as it leaves your PC without protection, but sometimes it is necessary in order to fix the issue. Could you please try the said procedures and see if one of them solves your issue? Have a wonderful day !

Hi @Blubb55 I'm sorry for the inconvenience. As you have been told above, our Developer Red created a thread related to the new region topic and other things. You can find the thread here: NEW REGION & BEYOND I would like to state that this is NOT a april fool but these are our real plans that we are working on and will keep working on in the time being. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Noirvern I'm sorry for the inconvenience. I would like to inform you that when you start to play the story of a region, you will be able to use only the Pokémon native of that region, meanwhile all the one native of previous regions will be locked in your pc until you have the 8th badge of the region you're playing. For what regard the Pokémon native of regions not unlocked yet, you will have to first to start/complete them. Therefore, as you've just started Johto's story, you will be able to use only Johto's Pokémon and all the one of Kanto that you have in your PC will be locked until you get the 8th badge of Johto. Do note that we cannot move out the Pokémon from your PC as it is intended to have the Pokémon of the previous and the future regions stuck into your PC while playing a region. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @kendymata I'm sorry for the inconvenience. As we have talked in-game and your issue has been solved, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @timkawatt I'm sorry for the inconvenience. I would like to inform you that, if you have not taken waterfall in hoenn, you are able to obtain it in the Sinnoh Safari Area Zone 4 . Regard Rotom, unfortunately the only place where you can hunt and encounter it right now is in the EXCAVATION SITES, in specific in the Haunted Site located in Hoenn. Quoting our OFFICIAL PRO DISCORD , that you can join in order to use commands like ^s nameofthepokemon to check all the locations of a pokemon, or ^s nameofthemap to check all the pokemon to spawn in a map: Rotom #Map Area Daytime Rarity MS Level Item Haunted Site Excavation 00:00-23:59 Tier 9 No 15-25 - Mt. Pyre 4F Morty (Reward) M/D/N - No 15 - I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Isdro I'm sorry for the inconveneince. I would like to inform you that we do not handle these cases through third party people as we want to protect the privacy and sensitive information of our players. Therefore, as your friend is the one that lost the access to the account, could you please tell him to make a thread in the GENERAL COMPLAINT AREA using another account, even a new temporary one. Looking forward to your reply, have a wonderful day !

Hi @d3oxys I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @yossarun40052 I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ DELEVEL & TRADE-EVOLVE POKEMON MEGATHREAD ] I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @PANEL I'm sorry for the inconvenience. I would like to inform you as first that your main server was YELLOW, that has been renamed into GOLD and that RED and BLUE have been merged into SILVER. Unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @aja201 I'm sorry for the inconvenience. I would like to inform you that i've just checked and seems like everything works as intended. Could you please check if you're able to create a new account now? Looking forward to your reply, have a wonderful day !