Shinohara

Hi @Bunnystar I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should now be able to correctly talk with the NPC without any issue. Could you please try and let me know if the issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @thomastom156 I'm sorry for the inconvenience. I would like to inform you that the PC Boss has been moved in Dock Island House 2 long time ago and is not anymore on Sevii Island. Keep in mind that in order to access Dock Island you need to interact with the sailor in Olivine City and you need to have a membership active. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @windowscode I'm sorry for the inconvenience. Could you please go in your game-settings and try to change the GUI Scale or Zoom to check if that solves your issue? If that should not solve your issue, could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @ImmortalEevee I'm sorry for the inconvenience. I would like to inform you that we have investigated the issue and we have not been able to find it. I personally passed 30 minutes buying repels and i always received them unless when i was exceeding the limit of 999 and therefore the game was blocking me and not taking my money. Anyway, once again i would like to apologize for the inconvenience but as you stated as we have no evidences and we cannot track the shop-logs we are not able to refund you as we have no way to verify that and if we would refund without any evidence it would be unfair toward all the other users that experienced a loss of their progress but didn't get refunded because there were no evidences support it. As i cannot offer further support in this specific case, i will now close the thread. I promise you that we will keep checking and doing our tests to make sure everything is working as intended. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @krisitowe22 I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @xenya112 I'm sorry for the inconvenience. Could you please attach the patchererror.txt that has been generated into your PROClient. Also, please tell me what antivirus do you use and your windows version (10, 8, 7) and if 64bit or 32 bit Looking forward to your reply, have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Happy Birthday [uSER=2291879]@Duerenkran[/uSER] ! ♥

Hi @TheoRT I'm sorry for the inconvenience. It seems that you have been able to beat already the E4 and lance as you are already Kanto Champion. Could you please tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @iMaxie I'm sorry for the inconvenience. I would like to inform you that PROClient doesn't affect in any way your PC or operative system performances to the point of making your PC freeze or crash. Windows/Mac are developed in a way that when an application crash, the application get forcefully closed in order to not hurt your PC. If your entire PC froze or crashed, that means that you are experiencing an issue with your hardware. Unfortunately, i'm sorry to inform you that we do not offer technical-hardware support as that's something you should ask to Microsoft or any shop that offer those services. I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @thomastom156 I'm sorry for the inconvenience. It seems like you should be able to fight Jirachi without any problem. Could you please head to the Moon by interacting with the NPC in Mossdeep Space Center and then interact with the Shiny Stone? Please, in case you should experience any error make sure to take a screenshot of that and attach it here so we can verify and investigate it. Looking forward to your reply, have a wonderful day!

Hi @Macke17 I'm sorry for the inconvenience. Could you please tell me which Windows version are you using (10, 8, 7) and if it is 64 bit or 32 bit? Also, could you please tell me what antivirus are you using? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Roronoa24 I'm sorry for the inconvenience. I would like to inform you that your Ferrothorn has been successfully recovered and it should be in the last slots of your PC. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. As your issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @PokeTrainer7 I'm sorry for the inconvenience. I would like to inform you that at the end of each month the PVP-Season end and your rating, victory and loss of that pvp season get reset to zero in order to prepare for the next season. If you are interested to know the pvp results of the last season you can find them here: PVP RESULTS APRIL 2019 I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @HooyaKerrii I'm sorry for the inconvenience. Unfortunately i am unable to find the Pikachu you're describing as it doesn't exists on our database. There is the chance that you might have lost it during a rollback happened due to a crash and you didn't notice it. If you would have traded it, released it or did anything else we would have been able to track it but unfortunately as it doesn't appear on our database it means that it might have been lost meanwhile it had a ID. 0. I'm sorry to disappoint you but i hope you can understand. Please, let me know if there is anything else i can do for you. Have a wonderful day!

Hi @Roronoa24 I'm sorry for the inconvenience. I would like to inform you that your Ferrothorn has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @taylegacy I'm sorry for the inconvenience. As we have talked in-game, i've recovered all the Slowpoke and Slowbro that had the highest IV. In that way you should be able to find the one you wanted. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @sdbv I'm sorry for the inconvenience. I would like to inform you that those two Gyarados and Dragonite are native of Johto. As you are still Kanto and you have never played Johto before, it is normal to have them locked into your PC and not usable as for now. You will be able to use them as soon as you start the Johto region. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Joshpr88 I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @PanTopocho I'm sorry for the inconvenience. I would like to inform you that, quoting the Reborn Bot, which you can use on our OFFICIAL PRO DISCORD using the command ^s nameofthepokemon to know all the spawn location of a pokemon and ^s nameofthemap to know all the pokemon that spawn in a specific map, you can obtain pancham in the following ways: Pancham #Map Area Daytime Rarity MS Level Item Saffron Dojo Koichi (Reward) M/D/N - No 15 - Love Island House 1 Shary/Shaui (Reward) M/D/N - No 15 - I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @MonomaxSitlhou I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should now be able to correctly talk with the NPC without any issue. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @taylegacy I'm sorry for the inconvenience. It seems like you released over than 30 slowbro with that level. Could you please tell me some characteristic like their ID, abilities, IV, etc? Looking forward to your reply, have a wonderful day!

Hi @Jagerseele I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should now be able to correctly talk with the NPC without any issue. As the issue has been solved I will not close the thread. If you have any further questions, please do not hesitate to ask. Have a wonderful day !