Shinohara

Hi @carcu I'm sorry for the inconvenience. Could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @RafArnaldi I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @LasagnaBeach I'm sorry for the inconvenience. I would like to inform you that, unfortunately, some waterfalls ingame can not be passed through yet. However, don't worry, in the are above the waterfall there is nothing to do and there are no hidden items. Unfortunately, i cannot give you an estimated time for when all the waterfall that should be accessible will be fixed. However, when everything will be added/fixed we will make an announce on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if you have any further questions. Have a wonderful day !

Hi @Rem7442 I'm sorry for the inconvenience. Could you please try to follow this video-walkthrought guide and let me know if you are able to get the gracidea flower? In alternative you can follow one the guide made from our players: SHAYMIN QUEST Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi [uSER=399233]@BashFick[/uSER] I'm sorry for the inconvenience. I would like to inform you that, after discussing it within the staff team, we have decided to offer the chance to change such mount in case an error in selecting the mount has been made while purchasing it. I have forwarded your request to our admins that will perform the change of the mount as soon as possible. Please, remember that there is not any estimated time as for when it will be changed as staff members act in their own time. We will inform you as soon as the mount will be traded, please be patient in the while and let me know if you should have any further questions. Have a wonderful day!

Hi @TheJayEagle I'm sorry for the inconvenience. Unfortunately i'm sorry to inform you that Max Revives are not coded in PRO and therefore have no effect, which means they will not restore your Pokemon's health. However, you can trade the Max Revive that you own with Revival Herbs, which are coded and do the exact same thing. In order to do that, you need to go to Celadon Department Store 1F and exchange them. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @Pasoca I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @BesttSpecter I'm sorry for the inconvenience. Could you please try to follow this video-walkthrough and see if you are able to obtain the micle berry? Looking forward to your reply, have a wonderful day!

Hi @Abdul92 I'm sorry for the inconvenience. I would like to inform you that you are able to obtain Giga Impact in the Celadon Gamecorner Stairs for 30,000 pokedollars. Also, do note that you are able to check where all the TMs, HMs and Move Tutors are located by checking our TMs/HMs & Move Tutor GUIDE I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @Dani1122 I'm sorry for the inconvenienice. I would like to inform you that Nikola is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Shaymin for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash/disconnection, regardless of on our end or theirs, or if they killed/ran from it. Therefore, if you would like to have another chance to catch Shaymin you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @Cholaibo I'm sorry for the inconvenienice. I would like to inform you that Nikola is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Shaymin for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash/disconnection, regardless of on our end or theirs, or if they killed/ran from it. Therefore, if you would like to have another chance to catch Shaymin you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @Lynielzak I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience. I would like to inform you that in order to know how to complete the shaymin quest you can follow the walkthrough of one of our players: You can find the Walkthrough-guide here: I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @SaberKanade I'm sorry for the inconvenience. As your friend has an already existing thread made from him, please tell him to reply there as we have to help him directly and we do not offer support through third parties. As he has to reply on this own thread, i will now proceed in closing this thread, please tell your friend to reply on his own thread. Have a wonderful day!

Hi @Assassin1PH I'm sorry for the inconvenience. I would like to inform you that in order to check where each boss is located you have two ways: Uuse the command ^boss on our OFFICIAL PRO DISCORD Check our PRO WIKI BOSSES PAGE Unfortunately the forum guides are outdated as of now and therefore it is really not suggested to use them for the moment. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi [uSER=777694]@Od4nobunaga[/uSER] I'm sorry for the inconvenience. I would like to inform you that we are aware of the issue and it has been forwarded to the relevant parties. The entire movepool/set learnt through level up will be added in the game as soon as possible, most likely today or tomorrow as stated from our developer, our we cannot guarantee the estimated time. Once it will be added and the issue will be solved we will make an announcement on our OFFICIAL PRO DISCORD in order to notify all of our community of the change. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @MinaboUzunami I'm sorry for the inconvenience. After checking your account it seems like you're missing the Route 3 egg. Could you please check it? Looking forward to your reply, have a wonderful day!

Hi [uSER=9500]@SnivyX[/uSER] I'm sorry for the inconvenience. I would like to inform you that into the Daycare there are NPCs Tutor that teach your Pokémon the egg moves and pre-evo moves. Each Egg moves cost 15.000 pokedollars meanwhile each pre-evo move cost 10.000 pokedollars. As they are taught by tutors, they are not like HM that once bought can be used forever, but instead if you want to teach Curse to two different Pokémon you will have to pay 15k for the first pokemon and 15k fore the second, for a total of 30k. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!|

Hi @Deepandeepu I'm sorry for the inconvenience. I would like to inform you that there is not any bug or error in the spawns encounters. Both Larvesta and Togepi are high tier Pokémon and therefore it is intended to be hard to encounter them. Another important factor is RNG and your luck which has a huge impact on the encounters as well. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @Asifhassan I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @TheoRT I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @Yohis I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Counger2274 I'm sorry for the inconvenience. The server were down due to technical issues, could you please try to log in the game again and check if you are still stuck? Do note that Route's trainer need 7 days before being able to be rebattled again. Looking forward to your reply, have a wonderful day!