Shinohara

Hi @ConTrymSmall I'm sorry for the inconvenience. Could you please attach in the thread the patchererror.txt that you should be able to find into your PRO Client folder? Looking forward to your reply, have a wonderful day!

Hi @ChreeT I'm sorry for the inconvenience and thank you for your report. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however it might take a while as it might be low priority. Please, be patient in the while. Once again thank you for your report and please, let me know if you have any further questions or info about it. Have a wonderful day !

Hi @AirBlader I'm sorry for the inconvenience. Could you please attach in the thread the patchererror.txt that you should be able to find into your PRO Client folder? Looking forward to your reply, have a wonderful day!

Hi @Varkonio I'm sorry for the inconvenience and thank you for your report. Could you please tell me if you remember where did you get the "SilverPowder" one? Anyway, I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however it might take a while as it might be low priority. Please, be patient in the while. Once again thank you for your report and please, let me know if you have any further questions or info about it. Have a wonderful day !

Hi @Dreadrules I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @VernonRyu I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @jesusrmoncivais I'm sorry for the inconvenience. Could you please update this post saying with a post when you will go online? Looking forward to your reply, have a wonderful day!

Hi @PrimexJF I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to do anything to help you in this case as the loss was not experienced due to a bug but due to an error on your end. If we should refund anyone for a mistake committed by themselves, we should refund a really high amount of people and it would be nearly impossible for us. However don't worry, DIG is not really useful at that point of the story and therefore you will be able to obtain another soon. In fact you can buy a new one in Celadon Mart for 3,500 pokedollars once you will reach it. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @GamerSchool I'm sorry for the inconvenience. Could you please talk with the TV into your home in Littleroot Town and check what the TV says? If it should mention that the blue pokemon is still roaming, could you please check all of the following locations? I know you have already checked them, but i need you to provide me a screenshot of all the places in order to verity that is really not there. LATIOS LOCATION [spoiler=LATIOS LOCATION] 1. Petalburg Maze (Follow the White way) 2. Devon Corporation 3F 3. Granite Cave 1F2 4. Route 124 Underwater 5. Route 123 6. Shoal Cave (low tide ice room) 7. Mossdeep Gym 8. Sky Pillar 5F 9. Victory Hoenn road(cave) 10. Route 134 Looking forward to your reply, have a wonderful day!

Hi @Steward1112 I'm sorry for the inconvenience. After checking your account it seems like your issue should have been solved and you should have already completed both the hideout. Could you please confirm it? Looking forward to your reply, have a wonderful day!

Hi @Artio I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day

Hi @Accmola42 I'm sorry for the inconvenience. As you have already a current thread open that has been forwarded to our developers, please refrain from creating other threads as that's spamming and forbidden by our rules. Quoting the message in the other thread: As the error is known and already forwarded, and you have another thread open, i will now close this. Please, be patient in the while you receive a reply in that one. Have a wonderful day.

Hi @ZPokiih I'm sorry for the inconvenience. I would like to inform you that the only way to obtain a Pikachu in its Halloween Form right now is buying it from another player as the Halloween Themed Pokémon are exclusive pokemon that can be caught only during the Halloween event-period. Unfortunately i cannot telly you if in the future they will be made available again, however as for now the only way to obtain them is buying them from other players throught the in-game trade chat or the FORUM - TRADE ZONE I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @gigantosaurio50 I'm sorry for the inconvenience. I would like to inform you that the baskets can be found all in the Kanto Region into the maps. For what regard the secrets instead, we will not disclose them as for now and will leave our players discover all of them by themselves in order to make all of our players enjoy the event. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @Vyrgax I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @BluePanda I'm sorry for the inconvenience. Could you please attach in the thread the patchererror,txt that you can find into your PRO Folder ? Looking forward to your reply, have a wonderful day!

Hi @citybeat I'm sorry for the inconveneince. Unfortunately i'm sorry to inform you that if you have lost any item in the last Halloween Event, we cannot do anything for that as 6 months passed from October/November. We really are not able to check if an item has been lost so many months ago. Even if you would have lost it recently we would have had issues since our TOOLS do not permit to check us when an item disappear but we could have investigated the situation, but not in this case where 6 months passed, I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions. Have a wonderful day!

Hi @Kurohiku I'm sorry for the inconvenience. I would like to inform you that in order to use Waterfall you need to have the 8th badge of Hoenn. Do you currently have that? If you should have that, but would still be unable to climb it, i would like to inform you that unfortunately, some waterfalls ingame can not be passed through yet. However, don't worry, in the are above the waterfall there is nothing to do and there are no hidden items. Unfortunately, i cannot give you an estimated time for when all the waterfall that should be accessible will be fixed. However, when everything will be added/fixed we will make an announce on our OFFICIAL PRO DISCORD. Nevertheless, you can reach the upper part of the mt silver (the part over the waterfall) by moving into the cave and then surfing once you're in the upper part. Looking forward to your reply, have a wonderful day !

Hi @Minttu I'm sorry for the inconvenience. Could you please provide a screenshot of the first floor of the moss deep center? Looking forward to your reply, have a wonderful day!

Hi [uSER=453156]@acorn177[/uSER] 'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer item/pokemon/money between servers. The only thing would transfer your entire account but i'm sorry to inform you that transfers are not available as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Probary I'm sorry for the inconvenience. The time was around 23rd April at 08:40am GMT +10. However i can see that you have solved your issue as you have received back your items. Can you confirm that? Looking forward to your reply, have a wonderful day!

Hi @Abdul92 I'm sorry for the inconvenience. Could you please attach the patchererror.txt that has been created into your PRO Client folder? Looking forward to your reply, have a wonderful day !

Hi @Bloolly I'm sorry for the inconvenience. I just checked with my client and everything seems to works perfectly, therefore what your friend is experiencing might a visual bug. Deleting all the files and reinstalling the client should fix it for him, could you ask him to try that in case he want it to be fixed? Looking forward to your reply, have a wonderful day!

Hi @Lunavyz I'm sorry for the inconvenience. I would like to inform you that there are no errors with the repel trick and that it works properly/as intended. It is good to note as well that it is just based on your luck and that means that there is not that guarantee you to encounter your chosen pokemon with X repels. Also, are you completely sure that you're using the correct Pokémon level? Bagon #Pokemon Map Area Daytime Level MS Bagon Meteor Falls B1F 2R Land M/D/N 21-27 Yes Looking forward to your reply, have a wonderful day!