Midsommar

Hi there @Orunmila. Apologies for the inconvenience. As you've discussed with Walross already this was something added in the most recent patch due to some of the problems it caused within staff. Hours do not transfer anymore when use the server transfer function. I'm afraid that there isn't much more we can do to help with this, your playtime is still on the other server. Do keep in mind that you should keep issues to one post only and bump your thread every 24 hours unanswered rather than create multiple posts. Have a nice day.

No problem. To put it in a simple way those bans are applied when the rule is broken and someone has too much accounts. They aren't just given out randomly, as investigations is always part of the process before applying a punishment. I'm afraid that this is a much as I can personally share. It is not my domain of expertise and I cannot share any sensitive information. Although, feel free to let me know if anything is still unclear.

Hi there @Kallex. Your pokemon has been restored and is now in the last spot of your PC. Make sure to use our restore megathread for future requests. The thread is the proper place to ask for such requests. Have a nice day.

Hi there @vanhxxzz13. Apologies for the inconvenience. This commonly happens when your anti-virus program see's certain files in PRO as a menace and decides to put them in quarantine. In order to play you will need to either white-list pro in your anti-virus detection settings or disable your anti-virus altogether. Let me know if anything is unclear.

Hi there @Ash123ketchum. Thank you for the taking the time to make your post. You are indeed right when you mention that the two other accounts do not belong to you. They belong to your friend and consequently, do not count towards the 4 account limits imposed to each player. You are also entirely allowed to log in on his accounts, given that in your case he gave you permission to. As long as you have 2 accounts there should be no problem with your making 2 more accounts if you wish to. Your friend account's will not be counted in your own limit. Let me know if anything is unclear.

Hi there @hellcallerpain. Unfortunately there is no way to change the original trainer of a pokemon. It will always be the username of the trainer who caught the pokemon in the first place. Let me now if you have any other concern.

Hi there @sandro111. Apologies for the inconvenience. Your friend will have to create a temporary account (or use another of his account if he has one) to access the forum. He will then need to make a thread in the general complaint area so that we may assist him/her in the issue he's/she's facing. Unfortunately we are only able to give out account details to your friend directly, seeing as it is sensitive information. Let me know if anything is unclear or if you have any other concern.

Hi there @Ireeeene. Apologies for the inconvenience. Could you try accessing the command bar by pressing the F2 key, proceed to write the following command into the bar and then press enter ? Keep in mind that this will reset your settings to their default values. Let me know if that fixed your issue.

Hi there @DARKNESSKINGS The quest is working correctly. It looks like you are missing some conditions to get Jirachi, which includes : Having at least 210 evolutions (You only have 39) All possible Kanto, Johto and Hoenn Pokemon caught (including Mew and Celebi + seen Data for all other Legendaries needed) Unfortunately those requirements are mandatory in order to complete the quest. If you're unsure of the must-have you may take a look into our legendary megathread Just as a general tip make sure to post questions/potential bugs in General Support or in the bug resolution center. The section in which you posted is meant for walkthroughs and not for general questions. Have a nice day!

Hi there @GalaxyJaws, apologies for the inconvenience. Can you share a screenshot of the cliff zone where you are trying to enter ? Looking forward to your response, have a splendid day!

I'm glad to see that everything is back in order. Don't hesitate to ask again if you are in need of any help. Have a splendid day!

Hi there @Redhat. Apologies for the inconvenience. Could you share more details as to what exactly is the issue ? What kind of message do you get when trying to access the game ? It would be easier to figure out the issue with more details or with a screenshot of the problem Looking forward to your response, have a splendid day!

It looks like you missed a step after beating the boss Lawrence IV. You must first speak to the 2 sages on the lightning island here : After speaking to them you must collect the lightning orb from the crash site Your quest is proceeding as intended so unfortunately we cannot teleport you out, you will have to at least complete this portion before being able to return. You can use the Legendary guide as a reference if you are lost or don't know what to do next.

Hi there @MORFETA. Unfortunately what you are describing is not a bug but rather a feature of the quest. In order to leave the island to get a pokemon with Shadow Tag you must speak to the Slowking located on the main island. Since this is not a bug we cannot teleport you, you must speak with the Slowking. Let me know if you have any other question or concern

Hi there @Vclsneedluv. Apologies for the inconvenience! Please try to try the step as indicated by Norex. You should be able to evolve your Swadloon by doing so. Let me know if that worked, have a splendid day!

Hi there @Zecx. Apologies for the delay! Before getting into the depth of trading in PRO I would like you to make sure you read and understand the threads below; both of these posts contain a lot of important information regarding the general trade process and what to respect, such as trade terminology or how to post an auction in the trade chat. Forum and General trade rules Auction rules As for how to specifically trade, well there's 3 ways to announce you're selling/buying for goods : By using the trade chat in-game. By using the trades section on forum By using the trade zones in PRO discord Let me know if anything is unclear or if you need more information. Have a splendid day!

Glad to know your friend was able to catch his Zacian. Since the issue on hand has been resolved I will now lock this thread. Don't hesitate to contact again if you have any other concern. Have a splendid day!

Hi there @ryugancuk Considering the fact that the quest requires you to interact with the proper sounds and that they are given randomly, I'm afraid that there isn't really a way for your friend to do it by himself. The only way for him to do it would be to use another person that would hear the sounds, for example he could stream the game directly and the person could help identify the sound. Another alternative would be for someone to use his account during the time frame to complete this part of the puzzle. Let me know if you have any doubts/concern, have a splendid day!

Hi there @binks420. Apologies for the delay! The time at which you can access the Zacian/Zamazenta is shown following the GMT+0 timezone. I would recommend simply looking up on a time zone converter for your own time. Canada has multiple time zones so yours might be different than someone else who also lives in Canada. Hopefully this will answer your question, have a splendid day!

Hi there @Precipitous. Apologies for the inconvenience This thread will be locked because you already had another thread on-going with Shinohara. It's not necessary to create multiple threads or tag other staff members if you were already answered by another. You can check your notifications (or the threads directly) to see if you got a response as doing multiple threads. If you don't get a response after 24 hours minimum, you are allowed to bump in the same thread. Regarding the thread moving this is my fault, I picked one of the threads you did and moved is to a private area since that's where we deal with those. Didn't know that you had logged yourself out of forum and didn't had access anymore to the thread. If something similar ever happens you can pm me directly, I could have handled it directly. With that being said I will let you in the care of Shinohara who will make sure to look into the matter. Have a splendid day!

Glad to know your issue was resolved. This thread shall then be locked. Don't hesitate to make a new one if you have any other question. Have a splendid day!

Hey @StanfoorD. Apologies for the delay! The account you are currently using had no progress whatsoever on the blue or red server. Are you talking about another account? If so please tell me the username so that I can verify if you had to merge (or not). Have a splendid day!

Hi there @keyAmin @Yakuzah. Apologies for the delay and the inconvenience! The issue has been forwarded to the CS team so that it may be checked. I will update as soon as possible when I get a response, you can keep bumping your post after every 24 hours has passed if you wish. Do keep in mind that creating multiple threads or overbumping (bumping 7 hours after posting the issue) will not speed up the process. We are all volunteers so it's definitely possible that no one was available within that time range. Have a splendid day!

Hi there @skttoon. Apologies for the delay! You must try interacting with some of the levers in the forest in order to reach the forest master again. Here's a list of the interactable levers : Tombstone Tree stump with an axe Dead tree Cherry bush Skull Bush with mushrooms Pile of leaves Pumpkin Hopefully that helps resolves your issue, let me know if anything is unclear. Have a splendid day!

Hi there, apologies for the inconvenience and the delay. Your screenshots are unfortunately not working, could you please try re-uploading them ? Have a splendid day!