Midsommar

According to your pokedex you do not have all the caught datas from the Hoenn region. Make sure to look for any pokemon that doesn't have the pokeball icon in your pokedex, between #252 & #376.

Hi there @ShashankHebbar. Apologies for the delay and the inconvenience experienced. Please let me know if you still require help to be un-stuck. If so, let me know of a time when you are available so that I may come and teleport you out. Looking forward to your answer.

Your account was un-merged and you may merge on the dashboard again. Make sure to merge using the red server this time as where you used to play. Will leave the thread opened so that you can confirm that the merge went well.

Perhaps you could try with a VPN ? It might help identify exactly where your issue is.

Hi there @JuniorRCS. Apologies for the delay. I'm afraid that the wailmer mount is no longer a part of the reward from the boss on vulcan island. This specific reward was removed when the bosses were changed to python last year. Let me know if anything is unclear or if you need help with anything else. Have a nice day.

Hi there @Ashton2021. Apologies for the delay. Since you reset your quest you must do it all again in order to access the mentioned areas. This guide should help you find the way to finish the quest rather quickly so that you may unlock the other areas. Let me know if there's anything of concern or if there's any other issue you need help with. Have a nice day.

Hi there @Stinsfire. Sincerest apologies for the delay and the inconvenience experienced. It looks like you indeed merged with the wrong server during the merge process. Fortunately because you didn't do any trades or transfer servers I can help with that. Keep in mind that you will lose any bit of progress that you did between the time when you merged and right now. Please confirm that you indeed want an un-merge, knowing that you will lose this small portion of progress. Looking forward to your answer.

Hi there @Pitroipa. Apologies for the delayed response. I have moved your thread over to General Support since it was not a suggestion, those are when you are interested into making a game suggestion. Make sure to use the General support section or the Bug Resolution Center for such issues in the future. As mentioned by Siez, you are required to obtain all the eevolutions caught data in order to challenge Xylos. Looking at your pokedex it looks like you are missing the caught data of Flareon. Hopefully this will answer your question, have a nice day.

Hi there @Subeo2k3rio. Apologies for the inconvenience experienced. This issue is happening because of a recent change ; hours do not transfer anymore when transferring server. The developers have decided to reverse this change since it created those issues, it should be done in the next days. Let me know if you have any concern or if anything is unclear. Have a nice day

Hi there @shurayagiza. Thank you for taking the time to report a potential bug. Unfortunately as mentioned by Shiroufubuki, this is an intended interaction between the ability Infiltrator and substitute. We can see below that infiltrator lets you pass substitute and inflict the damage directly to your pokemon. Let me know if anything is unclear or if you have any other concern. Have a nice day.

Your monitor seems to be running at 64hz, as we can see on your screenshot. Can you look into your Nvidia settings and see if you can manually add your current resolution to your settings ?

I believe that could possibly be the issue. Can you try getting the 210 evolutions required to catch Jirachi ?

Hi there @furylemon97. Apologies in the delayed response. Unfortunately there is no longer a way to look directly at your guildmates individual ratings through discord. This is due to some changes made on the discord side concerning bots that affected Reborn, some commands had to be removed. As of right now I'm afraid that there is no way to look at it individually. Let me know if you have any other question/concern.

Hi there @LordMystOP. Apologies for the inconvenience. Unfortunately is it impossible for us to restore a pokemon that might have been fainted during a fight. The pokemons are saved in our database after catching it and as such there's nothing to restore. It's strange that Nikola is saying to you as he should work in the events where you failed to catch a legendary pokemon. Have you tried returning to the moon and interacting with the stone to see if Jirachi still appears ? If not, do you remember how much time has it been since you failed to catch Jirachi ? Looking forward to your answer.

Hi there @Wacht. Apologies in the delay of the response. Considering all the details you included (Other devices working on same Wi-Fi), I'm inclining to say that there's an issue with one of the parameters of the device. Is there anything installed such as an anti-virus or firewall (outside of the default windows) ? My guess is that one application/parameter is blocking the device from communicating to PRO servers. Looking forward to your answer.

We can try some things but unfortunately a phone is much more limited compared to a computer to troubleshoot FPS issues. Did you went through any update on your phone recently ? Try disabling animations/lightning effects in PRO settings / Try running v-sync on PRO as well. Try closing as much apps as possible when playing PRO Let me know if any of those helped.

Sorry for the delay, the change was discussed among staff members. Developers decided to reverse this change, it should normally be done by today. Apologies for the inconvenience experienced.

No worries. Don't hesitate to make a new thread if you have any other concern. It would be preferable to make a post directly in the General Complaint Area if you are in a situation where you'd like to have an account removed. I'm afraid that I don't know the exact specific regarding unused accounts and if you are allowed to create another in its place, that's something you should confirm with a Game master.

Hi there @hesara The summer form of Volcanion was only made available for players who were able to catch it last year during the summer event. It has not returned this year to keep it as an exclusivity. I hope this answered your question. Do keep in mind that your are only allowed to bump your post after going 24 hours unanswered. Every staff member is a volunteer and as such we cannot respond to threads immediately. Have a nice day.

Hi there @Hannan12. Apologies for the inconvenience. Would you mind sharing a little bit more details so I can help figure out your issue ? What device is this happening on ? If on PC, have you tried re-installing your graphic card drivers ? Does this happen on other games as well ? Is v-sync activated on your device ? Looking forward to your answers.

Hi there @hieuchoat19. Apologies for the delay. Your pokemon has been restored and is now in the last slot of your PC. Make sure to use our restore megathread for future requests like those. Have a nice day.

No worries, glad to know it was of help. Closed as resolved.

Yep, those accounts count towards your limit even if you lost access to it. You can make a post in the General Complaint Area to have those accounts banned.

Hi there @Proboris. Apologies for the inconvenience. A new client was released today due to some changes that needed to be pushed as soon as possible. You will need to re-download that new client by using the download links on PRO website. Let me know if you need any more help with this.

Hi there @Vclsneedluv. Unfortunately there has been no announcements or confirmations yet if those skins will still be available after the summer event ended. Seeing as how other events handled it's definitely possible that they might not be available after. I would personally recommend to try and complete the Latios/Latias quest as soon as possible if you are interested in the forms. Have a nice day.