Exotyc

Hey there! I'm really sorry for the inconvenience. It is possible to play with a controller, however you first need to syncronize the controller binds with your keyboard binds. In order to do that, you need a software, for example "JoyToKey" which emulates the keyboard and mouse input, so that applications like PRO can be controlled with the controller. I hope this helps. Kind regards, Exotyc

I've deleted the message from before as I noticed I was checking the wrong server. Please be patient, we're still looking into your issue. Could it also be possible that you looked wrong or had a visual bug? Please restart your client, and let me know.

Hey there! I'm really sorry for the inconvenience that was caused. Recently the servers have been unstable due to proxy server issues. There is nothing we can do about it because the issue is on the server providers end. We’re always trying to improve the server stability but crashes are unpredictable and can happen anytime. The developers are already aware of this and are trying to look for a new proxy server to reduce the crashes. Unfortunately, you won’t be given anything you lost in a crash. We recommend to not do any pvp battles, bosses as well as safari during these times. Again, we are sorry for your case, however, further action can not be taken as it would be unfair to other players who had a similar situation with their losses in the past where we didn't refund their money. I hope you understand. Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. After failing to catch a legendary Pokemon, you can restore it in the originally located place by defeating the Nikola Boss. Nikola is located in Unknown Place, which is Trainers Valley. Here's a guide how to access specific areas and what requirements are needed. Furthermore, Nikola is not easy to beat as his lineup consist of 6 legendary Pokemon, so be prepared. More information about Nikola, which legendary Pokemon can be restored by him and his lineup can be found here. I hope I could clarify everything. Kind regards, Exotyc

Locked as resolved. Have a nice day!

Hey there! I'm sorry for the inconvenience. We have resetted the cooldown for you since it was a proxy crash. Have a nice day! Kind regards

Hey there! I'm sorry for the inconvenience. There seem to be a bug in the old clients where you can't autopatch. In order to fix this issue, please delete the current PRO files and then redownload the game from here. I'll be waiting for a reply if that worked. Kind regards

Locked as resolved earlier. Have a nice day!

Hey there! I'm really sorry for the inconvenience. Unfortunately, we cannot help you in this case. Those kind of requests have been denied in the past, so if we refund your rating now and not theirs, it would be unfair towards the players who had a similar situation. The developers are already aware of this issue, and hopefully it will be fixed in the future. I'm once again sorry, I hope you understand. Since we cannot help further, I'll lock this thread. Kind regards

Hey there! I'm really sorry for the inconvenience that was caused. The server crashes that happened was not on our but the server providers end. These kind of proxy crashes might happen at any time because they are unpredictable and we are not able to control it. However we're always trying to improve the server stability from the game code perspective. I hope you understand. Have a nice day. Kind regards

Hey there! I'm really sorry for the inconvenience. We have resetted the cooldown for you as the server crashed due to proxy issues. Normally, players are able to rebattle the boss again once the server crashes (game code wise). However, if proxy crashes happen the server will think that you disconnected, so you can't rebattle the NPC again. Have a nice day! Kind regards

Locked as resolved. Have a nice day!

welcome back!

Hey there! I'm sorry for the inconvenience. We have added the prefix for you. Due to the website plugin being broken, you can't always add a prefix. We're currently waiting for the developers of the plugin fixing it. However, we have added a temporary fix where players are forced to pick either gold or silver prefix when creating a post. Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience and the delay. Could you delete all the old PRO files and folders that you have on your device, including the temporary files and the trashbin, and then redownload the latest client from here. I'll be waiting for a reply if that worked. Kind regards

Hey there! I'm sorry for the inconvenience. As Norex mentioned above, the issue has been fixed on the new client. You need to delete your old PRO files and then redownload the game again here. Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. First of all, your account has no issues at all. The issue that causes you fail to connect is due to the old servers (Red, Blue) have been merged together in one server (Silver). I've checked your account and it seems like you haven't merged your old account from the red server yet. In order to merge, you need to login on the Dashboard and you will get a notification to merge. Please make sure to choose the Red server, as you have 200 play hours there, in order to get your progress on Silver back. After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login. For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge. With that being said, I hope this clarified everything. Kind regards, Exotyc

welcome @MrNosidda Enjoy your time here and I hope you're going to make many new friends!

We can't look into this case if we don't have any information about the battle log. But I think that you were using destiny bond 2 times in a row or have missclicked because you didn't pay attention.

Hey there! I'm sorry for the inconvenience. It would be helpful if you can send the battle log. So we can help you to find a solution or investigate for bugs. I'll be waiting for a reply. Kind regards, Exotyc

Locked as resolved in this post.

I'm glad I could help. Locked as resolved. Have a nice day

I have some good news for you. I checked and have found out that it was a proxy disconnect and not a server crash. Usually if there is a server crash, bosses can be rebattled after the server is online again which I forgot. However if we have a proxy disconnect, bosses think you had a disconnect. Nikola boss cooldown has been resetted for you now. I'm also sorry that I made a mistake here. Have a nice day.

Hey there! I'm really sorry for the inconvenience. We unfortunately can't help you with this case. Server crashes might happen at any time, they can be unpredictable, however we're always trying to improve the server stability. Additionally, boss resets have been requested in the past due to crashes/disconnects but they have been denied. So it would be unfair now to restore your boss cooldown, and not theirs in the past. I'm once again sorry what occured, but I hope you understand. Kind regards, exotyc

Hey there! I'm sorry for the inconvenience. We unfortunately don't provide delevel services anymore, especially for cases where you accidently leveled a Pokemon too high for certain quests. Additionally, it would be unfair towards other people who had a similar situtation in the past where we couldn't help either. I'm sorry once again. You will need to train another Gyarados to level 60. I hope you understand this. Let me know if you have any further questions. Kind regards