Exotyc

Hey there! I'm sorry for the inconvenience. Currently the evolutions which require happiness are bugged. Please follow the procedure to evolve the Pokemon: 1. Faint the Pokemon 2. Restart the client 3. Heal the Pokemon 4. Level up or use a mysterious candy Kind regards, Exotyc

Yes. I'm not sure if you'll still get an IV reroll ticket but it's possible that it still may be available.

Hi there! I'm sorry for the inconvenience. Our devs disabled some accounts to revert the transfer changes which resulted you in not being able to login. It's fixed now. Kind regards, Exotyc

Hi there! I'm sorry for the inconvenience. Our devs disabled some accounts to revert the transfer changes which resulted you in not being able to login. It's fixed now. Kind regards, Exotyc

Hi there! I'm sorry for the inconvenience. Our devs disabled some accounts to revert the transfer changes which resulted you in not being able to login. It's fixed now. Kind regards, Exotyc

Hi there! I'm sorry for the inconvenience. Our devs disabled some accounts to revert the transfer changes which resulted you in not being able to login. It's fixed now. Kind regards, Exotyc

Hi there! Your Pokemon has been restored. In the future, please use this Megathread. Kind regards, Exotyc

I'll lock this as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Your points were set to 0 as it's impossible for us to find out how many currency you had or gained. I'm really sorry about that. However, due to this we have added a log for currencies to avoid such problems in the future.

Hi there! I'm sorry for the inconvenience. Could you please explain what you did before? Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. Currently the evolutions which require happiness are bugged. Please follow the procedure to evolve the Pokemon: 1. Faint the Pokemon 2. Restart the client 3. Heal the Pokemon 4. Level up or use a mysterious candy Kind regards, Exotyc

Hi there! The issue has been fixed for you. Is it possible that Xanthess is your other account? Kind regards, Exotyc

Hi there! I'm sorry for the delay and inconvenience. The issue has been fixed. Kind regards, Exotyc

Hi there! I'm sorry for the inconvenience. You will be able to catch Darkrai again in the Halloween event. You're required to beat the boss Horon first in Dark Valley to reset the Darkrai quest. Kind regards. exotyc

Hey there! I'm sorry for the inconvenience. The images are unfortunately not available. Could you please send it again? Kind regards, Exotyc

Hey there! This is intended. Kind regards, exotyc

The Pokemon has been restored. Please use the restore megathread in the future as Starlight wrote above for such cases. I'll lock this as resolved. Have a nice day!

Hi there! I'm sorry for the inconvenience. Due to its long name, the quantity can't be shown in the backpack. However if you hover over it, you will see 2 mounts. Kind regards, Exotyc

I'll lock this as resolved. Have a nice day!

Hi there! I'm sorry for the inconvenience. Have you tried fainting your Pokemon and then restart the client? Let me know if it works. Kind regards, Exotyc

I'll lock this as resolved. Have a nice day!

Hi there! I'm sorry for the inconvenience and the late reply. Your account was checked and you didn't lose money in any NPC battle. Kind regards, Exotyc

Hi there! I'm sorry for the inconvenience and late reply. This seems very unusual and should be impossible. It would be nice if you could do a video recording when you enter BCC again in case you experience the same situation again. Kind regards, Exotyc