Epithet

My apologies for the delay. You traded that Gengar to Pragyatamang on the 1st of September. Can you check if you have it on that account?

Glad to know you found it. Since your issue was resolved, this thread will be closed. Feel free to create a new thread if you encounter another issue. Have a great day.

Hello @Bountyhunter91. Have you perhaps started the Heatran quest recently? During this quest, the NPC Buck will take your Rare Candy and Master Ball(s). You can retrieve these items when you complete the quest and speak to Buck again. If you have not done the Heatran quest recently or Buck does not return anything to you, please let me know.

Hello @Imira. My apologies for the very late response. Could you answer the following questions: What Pokémon was holding it? Were you training it? If so, what location were you training it in? What moves does the Pokémon that was holding it have? Looking forward to your reply.

Hola @Jean2002. Desafortunadamente, no hay nueva information sobre la región Astrella. Solo podemos decir que todavía esta en producción. Cuando esté disponible y si pueda entrar, será anunciado en el canal #announcements del PRO Discord. Si tienes más preguntas o deseas aclaración en algo, no hesites en preguntar.

Hello @Acetzy. My apologies for the late response. Are you able to provide an ID of your Gengar? Or perhaps a detailed description of your Gengar?

Hello @Bishamon3. My apologies for the inconvenience. Due to the heavy workload of the Game Masters—the ones responsible for name changes—it can take a while for your name change request to be processed. They will get to it when they are readily available. Until then, we ask for your patience and understanding.

Your issue was forwarded to the Content Scripter team. Once there is a reply, either one of them or myself will reply. Thank you for your patience.

Are you still stuck or were you able to proceed?

Head over to the Suggestions subforum to suggest additions and/or improvements to the game. We currently do not offer account resets. Exotyc has already mentioned ways of starting a fresh game. As no action is to be taken, this thread will be locked. Feel free to create a new thread if you have new problems or questions. Have a great day.

Locked as resolved. If you have another question or concern, don't hesitate to create a new thread. Have a great day.

Glad to see you were able to successfully login. Since your issue has been resolved, this thread will be closed. Feel free to create a new thread if another issue arises. Have a great day.

Your issue has been forwarded to the Content Scripter team. Once there is a reply, I'll let you know.

Glad to see you received it. Since that is the case, this thread will be locked. If you have another question or concern, feel free to create a new thread. Have a great day.

Hello @Forsythia98. My apologies for the inconvenience experienced. I will forward your issue to our Content Scripter team to see if they can identify and potentially fix this. In the meantime, can you provide a picture of the text you receive when trying to enter the Route 25 cave?

Hello @Wilzinn. My apologies for the late response. According to our database, you elected to discard the current progress and train a new Pokémon for the quest. Meaning the Charmander you previously showed will not work anymore. You'll need to show Professor Oak a new Charmander that meets the requirements. Let me know if you have further questions.

Glad to see you received it. Since that is the case, this thread will be closed. Feel free to create a new thread if you encounter another issue. Have a great rest of your day.

Hello @256. My apologies for the late response. The item Unknown Hat is hidden from your inventory, making you unable to see it. It is a quest item for the Ash's Hat quest that begins in Viridian Forest only for players that selected Pikachu as their starter. If you did not select Pikachu as your starter, you can ignore this item, as it will be of no use. If you have further questions, please let me know.

As mentioned above, we cannot restore a Pokémon you did not capture. Since it was not caught, there is no data on it, so we cannot restore it. To prevent these situations from happening, a prompt was added whenever you encounter a rare form(event, shiny, pink). This addition minimized running away from rare forms, but it can still happen so please be careful in the future. Since no action can be taken on our end, this thread will be closed. Feel free to create a new thread if another issue arises. Have a great day.

Hello @Mochi00. My apologies for the inconvenience. The issue should now be fixed. Please speak with the Mysterious Cultist again to claim your Mysterious Ticket. Let me know if you face any further issues regarding this.

Hello all, my apologies for the inconvenience experienced. The issue should now be fixed. Please speak with the Mysterious Cultist again to claim your Mysterious Ticket. Let me know if you face any further issues regarding this.

Hello @Aleksa8121. My apologies for the inconvenience. The issue should now be fixed. Please speak with the Mysterious Cultist again to claim your Mysterious Ticket. Let me know if you face any further issues regarding this.

Hello all, my apologies for the inconvenience experienced. The issue should now be fixed. Please speak with the Mysterious Cultist again to claim your Mysterious Ticket. Let me know if you face any further issues regarding this.

Hello @Tsushima. My apologies for the inconvenience. The issue should now be fixed. Please speak with the Mysterious Cultist again to claim your Mysterious Ticket. Let me know if you face any further issues regarding this.

Hello @Tsushima. Once again, we must decline your request. We cannot comply with it because it would be extremely unfair to other players. If we do it for one, we set a precedent and then will have to do it for others. Not only would this be unfair to previous players, but it would degrade the spirit of the game. For those reasons, we will not make any alterations to any Pokémon, whether it be Nature, Ability, IVs, EVs, gender, or level. I hope you can understand. Have a great day.