Codexed

Hello there Yuna! Welcome to the world of PRO. I hope you enjoy the game as much as I do. I have also been a big Pokemon fan since I was little, so this game has always been very enjoyable for me! If you have any questions or concerns during your adventure in PRO, please feel free to create a thread in General Support so we can assist you should you need it. Have lots of fun, and I hope to see you around in game! - Codexed

Hello there! I apologize for the inconvenience. You can reset your password using this link: Forgot Password Link. This will effectively send you an email to the email address that you registered with for PRO to reset your password. Whenever convenient, please let me know if this fixes your issue. I look forward to your reply! - Codexed

Hello there! I am happy to hear that your issue is resolved. Thank you to @Shadowlid and @Lugario for the help! Since there is no further action to take here, I will go ahead and lock this thread. If you have any future questions or concerns, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! I'm sorry for the inconvenience here. Could you please let me know when you purchased these cosmetics? Please try to be as specific as possible. Additionally, while we look into your request, please keep all of the items you listed in your inventory. Thanks for your time, and I look forward to your response! - Codexed

Hello there! I apologize for the late response. Could you have possibly traded this item away? I see that you traded 1x Bright Powder a while ago on Gold server, but I am not sure if that is the one you are referring to. Looking forward to your reply! - Codexed

Hello there! I apologize for the late response. Are you still missing your Dig Tool? Looking forward to your response! - Codexed

Hello there! I apologize for the long wait for a response. I just wanted to ask if your issue was resolved? Or are you still having issues with this? Either way, I look forward to your reply! - Codexed

Hello there! I apologize for the wait. I have forwarded your issue to our Testing team, and they have assured me that they were not able to replicate your issue throughout their testing of this, and it is not a bug. Regardless, thank you for bringing this to our attention anyways. As there is no further action to take here, I will go ahead and lock this thread. In the event you spot any potential bugs in the future, please feel free to create a thread in the Bug Resolution Center Sub Forum. Have a wonderful day!

You're very welcome! I'm glad that seems to answer your question. Since that is the case, I will go ahead and lock this thread. If you have any questions or concerns in the future, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! Your requested trade information is listed below. Please note for the future, we typically only give out trade information for issues or if something went wrong. Nonetheless, I hope the information below it helpful to you. If you have any other questions or concerns regarding this, please feel free to reach out! Trade - Jinzoooo <> Demonhunter9 - Mon Feb 20 2023 18:04:43 GMT+0000 #Jinzoooo Dugtrio-Alolan Lvl. 100 UID: 59782794 GID: 104989915 #Demonhunter9 - Codexed

Hello again, @Lifeguard! Your Gyaradosite was returned to your inventory. Again, I apologize for the inconvenience. When you have time, please confirm that you can see the item on your end as well. Looking forward to your reply! - Codexed

Hello again! I sincerely apologize for the delay. The request is still forwarded to the appropriate Staff team and they will handle it as soon as they have time to. I can assure you that your request has not been forgotten. Thank you for your continued patience. Have a wonderful day! - Codexed

Hello there! Firstly, I apologize for the inconvenience. I know how frustrating it must be for your game to crash as soon as you find such a cool and rare encounter. I have forwarded this to the appropriate Staff team to see if there is anything at all we can do to resolve this in a good outcome. Until then, I ask for your patience. Once I have any news at all or updates regarding this, I will update you via this thread. Have a wonderful day! - Codexed

Hello there! I am sorry to hear that you are having issues catching a Hidden Ability Snivy with your BMS active. Although the BMS raises your odds of encountering a wild Pokemon with a Hidden Ability from 5% to 25%, RNG plays a big factor as well. Additionally, unfortunately, the chance to find a Hidden Ability Pokemon does not scale with the amount of Pokemon you catch, so it could indeed take a while for you to find what you are looking for. For more detailed information on the Black Medallion, you can refer to this link here: Black Medallion and Abilities Information. I know this may not be the answer you were hoping for, but I hope this information was helpful to you, nonetheless. If you have any additional questions or concerns regarding this, please feel free to reach out. Have a wonderful day! - Codexed

Hello again, @Skippuh! As we discussed in game, it seems like your issue is resolved now. Since that is the case, I will go ahead and lock this thread. If you have any questions or concerns in the future, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello again! Your request is still being reviewed by an appropriate Staff member to find the root cause of this happening. Please note that due to the number of requests we are handling, the wait times might be higher than expected. Thank you for your patience so far. I will be sure to update you via this thread as soon as there is new information to share. Have a great day! - Codexed

Hello there! I have moved your thread to the appropriate Sub Forum. Since your request is completed, I will go ahead and lock this thread. If you have any questions or concerns in the future, please feel free to create a new thread. Have a wonderful day! - Codexed

You're very welcome! Since your issue is resolved I will go ahead and lock this thread. If you have any questions or concerns in the future, please feel free to create a new thread. Again, have a wonderful day! - Codexed

@Am31 Hello again! Firstly, thank you for the screenshots that you have provided. I have some information regarding the Pokemon that you are missing. After looking through your trade logs it looks like you traded them both of them away to Stibengc15 on October 29th, 2022. I hope this information was helpful to you. If you have any further questions or concerns regarding this, please feel free to reply to this thread. Have a wonderful day! - Codexed

Hello there! Unfortunately, there is no current information to be given about having ability/nature rerolls for normal Pokemon. If you would like to see this implemented in the future, please feel free to create a thread about it in the Suggestions Sub Forum! Since there is no further action to take here, I will go ahead and lock this thread. If you have any questions or concerns in the future, please feel free to create a new thread. Have a great day! - Codexed

Hello there! The Soothe Bell can be held by wild Pokemon in many different places. Specifically, for the Johto Region, Hoothoot on Route 38 will have a slight chance to hold one which you can take from them in battle by using the Thief TM or the Covet TM. If you ever want information on Pokemon that could hold a specific item, I recommend joining the Official PRO Discord, and using the Reborn Bot by using the ^item command. For your convenience, I have included the output of the "^item Soothe Bell" command below: Additionally, there is a hidden Soothe Bell in the National Park in Johto on the large bush directly west from Pokéfan William in the northern part. I hope this information was helpful to you. If you have any additional questions or concerns regarding this, please feel free to reach out! - Codexed

Hello again! Most of your Coin Capsules were traded away in November of 2022. Here are some of the accounts that you traded them away to: Nv221 Shinychu Alexandrew Thehobgoblin Zhihong Ash5s Zea Compile Garakuta In regard to the missing Pokemon, please do let me know if you find the screenshots that you mentioned. I will be able to further help you with that if that is the case. Please let me know if you have any additional questions or concerns regarding this. Have a wonderful day! - Codexed

Hello there! Unfortunately, we cannot delete your account in the hopes that you can create a new one. If this were allowed, you would basically be able to create infinite new accounts which effectively is the same as resetting your account, which is not a service that we typically offer. I know this may not be the answer you were hoping for, but I hope this information was helpful to you, nonetheless. Since there is no further action to take here, I will go ahead and lock this thread. If you have any additional questions or concerns in the future, please feel free to create a new thread. Have a wonderful day! - Codexed

Hello there! To obtain Mega Stones, you must first have the Mega Bracelet. In order to obtain the Mega Bracelet, you must be Kanto champion. Once this has been achieved, make your way to the Vermilion City Library. Speak with Assistant Theodore; he will request that you show him a Pokémon with all of the following traits: Must be Level 100. Has your OT. Has the ability to mega-evolve. Has maximum happiness. Has maximum EVs, which is 510. These can be in any stat, as long as it is 510. After showing him a Pokemon with all of those traits, you will receive the Mega Bracelet, and you can start collecting Mega Stones! Each Mega Stone has their own quest. For a full list of the available Mega Stones, along with information on each of the quests, you can refer to this link from the Official PRO Wiki: Mega Stone Information. I hope this information was helpful to you. If you have any further questions or concerns regarding this, please feel free to reach out! - Codexed

Hello there! I'm sorry for the inconvenience of it taking a while to find a Ditto. I am pleased to inform you that ditto is indeed catchable during the Morning, Daytime, and Nighttime hours. It also has a "Rare" rarity which means it can sometimes take a while to find one. If you would like to see a list of spawns for Ditto, along with their rarity and other information, you could make use of the Reborn Discord bot from the Official PRO Discord by using the /spawns command. For your convenience, I have included that list for you below: I hope this information was helpful to you! If you have any other questions or concerns, please feel free to reach out!