Houndstone

Hello there @Xplodin I'm afraid Staff do not offer such services. There is no way to evolve this Kirlia into Gallade, unfortunately. I apologize for the loss of money. I know how frustrating it can be to make a mistake like this, as I have done myself in the past. Thanks for understanding and have a great day! Houndstone

Glad to hear the issue is resolved and you're able to play again. I'll lock this topic now. Have a great day! Houndstone

Hello there @Calebspiano Currently, there is no diploma for Pokedex completion. Though there are no certificates of your achievements, there are, however, plenty of benefits for Pokedex completion. Many quests in PRO, like Legendary/Mythical Pokemon quests, have Pokedex related requirements; some just the Pokedex entries, others require Evolution data. Personally, I don't think there is a need for diplomas to be added, though you could make a post in Suggestions. I think the rewards of Pokedex completion here in PRO are enough already. I'll lock this topic now. Have a great day! Houndstone

Hello there @Occon333 Red card is a held item introduced in Gen V. If the holder takes damage from an opponent's attack, the attacker is switched out. To use them or any other held item, simply attach it to one of your Pokemon and its effects will trigger if the conditions are met during battle. Have a great day! Houndstone

Hello there @Alexsenpai28 4 accounts is the max number of permitted accounts for each player. This includes all accounts owned by a single individual, including inactive or 0 play hour accounts. Have a great day! Houndstone

Hello there @Occon333 The World Quest has just started. To keep up to date on World Quests and Outbreaks, you can use "wq-outbreak-announcements" section of the PRO official Discord server. I'll lock this topic now. Have a great day! Houndstone

Hello there @Zwirrlicht It appears that this Pokemon was sold along with a Drilbur on 23/03/2025 for 350k. Have a great day! Houndstone

I would suggest uninstalling and reinstalling the game if adjusting the settings has not worked for you. This would make all settings revert back to their defaults. As I previously mentioned, I am able to make the animation disappear and reappear on my own shiny Pokemon by adjusting Frame Buffer Size in options. The fix I used may be specific to my device and its capabilities, so a different adjustment of your PRO settings and your device's display and performance settings could fix your issue. Houndstone

Hello there @Krln I apologize for the delay in handling your case. We are a little short on staff at the moment, which is causing some delays. Your 2FA thread is in the queue and will be handled by the responsible staff member when possible. Thank you for your patience. I'll lock this topic now. Have a great day! Houndstone

Hello there! @Tetrahidroqsius I apologize for the confusion here. Some items function a little differently here in PRO. In the main series games, the SS ticket was indeed a key item. Though the item may not appear in your backpack, you will still have received it from Bill and be able to gain access to the SS Anne. It is possible to get to Vermilion from Cerulean via Route 5 & 6 without using Cut. Here is a complete walkthrough of the Kanto story, I hope it is useful for you. I hope this resolves your problem. Please let me know if you need any further assistance. Have a great day! Houndstone

Hello there @Jjiyun I apologize for the delay in handling your case, we are a little short on hands at the moment. I can see you have a 2FA case open, so all you have to do on your end is try to remain patient. Your case will be handled by the responsible Staff member when possible, but delays are to be expected I'm afraid. Thank you for your patience. Have a great day! Houndstone

Hello there @Tgbnamish I apologize for this inconvenience. If you haven't already, it is advised to set an alphanumerical password, (just letters and numbers) as special characters can cause problems when signing in. Passwords are also case sensitive. With all of this is mind, could you try signing in on the dashboard again and let me know the result? (Making sure there are no typos in the username or password) Thank you in advance. I hope to get this resolved swiftly. Houndstone

No problem, I'll lock this topic now. If you have any questions in the future, don't hesitate to ask them by creating a new topic. Houndstone

Hello there! @Xouman The best place to track things like these would be the sections of the official Discord entitled "Announcements" and "WQ-Outbreaks-Announcements". They can indeed be suprises for the whole community and appear without any previous announcement, so it's best to keep an eye on these channels for any news. I hope this answers your questions. Have a great day! Houndstone

Hello there @Ekel1717 I'm afraid Staff no longer offer delevelling services since the introduction of Mysterious Candy. The only solutions here would be to catch a fresh Sync to use or to use another Pokemon of the correct level with your Sync in the second space on your party. I know this isn't the outcome you was looking for and I apologize for that. I'll lock this topic now. Thank you for understanding and have a great day! Houndstone

Glad to hear, I'll lock this topic now. Thanks again! Houndstone

Hello there! @Teddyb The issue has been fixed and you should now be able to use the sailor as intended. I apologize for this inconvenience and thank you for your patience. If you could confirm that everything is fixed when you're not busy, I'd be very grateful. Have a great day! Houndstone

Hello there @Thekaypee I apologize but a devolution request will not be considered here. Staff only offer such services in exceptional circumstances, such as the Pokemon being evolved by a 3rd party during services. I understand that this isn't the response you was looking for and so, I apologize again and thank you for understanding. I'll lock this topic now. Have a great day! Houndstone

No problem, I'm happy to help. I'll lock this topic now but if you need any help in the future, you know where to go. Houndstone

Hello there @Swordofmercy24 and @Lobo004 I would recommend you both creating topics here: 2FA Email Recover Assistance This will enable you to have your desired email addresses on your account(s). There could be a short delay dealing with your email changes and so, I thank you both for your patience. I hope you both have a great Houndstone

No problem! I'll lock this topic now but if you need any help in the future, you know where to go. Houndstone

Hello there! @Luffey7 It appears this Ralts was sold on 22/03/2025 for $1,700,000, a Nature Reroll and a Master Ball. If you need any further assistance, please let me know. Have a great day! Houndstone

Hello there! @13gh0st13 It is not possible to scale the waterfall on Route 208. To use Waterfall in the overworld, simply teach it to a Pokemon in the party and then use Surf or a Surf Mount. You will then be able to Surf up a waterfall. There are no happiness requirements and you don't have to manually click the move either. I hope this covers everything. If you need any more help, please let me know. Have a great day! Houndstone

Hello there! @Vantubeo2001 PRO is currently in the process of switching to Generation 9 mechanics. In Gen 9, many moves are now TMs that were not in previous generations. Due to the vast work load, (but also thanks to PRO's frequent updates) new moves and TMs have started to arrive in PRO, with a wave of them added in the most recent update. Currently, it is only possible for Ursaring to learn Fire Punch, not Ursaluna. This is because Ursaring has been able to learn Fire Punch via Move Tutors in previous generations. I understand it can be frustrating if a player is unaware of this or forgets to teach the move before evolving. I have done this myself and I am hoping the TMs are added soon, but we'll have to wait and see. The TM will be coded and available in a future update. Thank you for your patience and have a great day! Houndstone

Hello there @Nyong PRO is currently shifting towards Generation 9 Mechanics. In Gen 9, Ursaluna learns Fire Punch via a TM. Without this TM in PRO at the moment, Ursaluna cannot learn Fire Punch. Like @Bfgo said, i'm afraid you would have to wait for the TM to be added. Reversing evolution is only done in exceptional circumstances, like when a player pays for services and their Pokemon is evolved by a third party. I know this isn't the decision you was hoping for and I am truly sorry that. I hope that the TM is added soon and you are able to have you desired moveset. I'll lock this topic now. Have a great day! Houndstone