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Houndstone

Community Coordinator
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Everything posted by Houndstone

  1. Hello there @Vegetarox Thank you for reporting this bug. The Staff Team are aware of this issue and a fix will arrive in a future update. I apologize for any inconveniences caused by this bug and thank you for remaining patient until a fix arrives. Have a great day! Houndstone
  2. Hello there @Ootibic Please accept my apologies for the delayed response. Could you please confirm the date of your purchase for the S MissingNo Mount? I look forward to your response. Houndstone
  3. Hello there @Uwuaurora Please accept my apologies for the inconveniences you've faced here. I can see you were unable to catch Darkrai, meaning you will now have to wait quite some time until the next Halloween event to have another chance of obtaining this Mythical Pokemon. Since no action can be taken for such a long time, I'll be locking this topic now. If you require assistance in the future, don't hesitate to create a new topic, and again; my apologies. Take care. Houndstone
  4. Our systems indicate you were able to catch Diancie and so, I'll be locking this topic now. Take care. Houndstone
  5. Our systems indicate that you have since been able to log in successfully and so, I'll be locking this topic now. Take care. Houndstone
  6. Since there has been no reply for some time, I'll be locking this topic now. If you still require assistance, don't hesitate to create a new topic. Houndstone
  7. Since there has been no reply for some time, I'll be locking this topic now. If you still require assistance, don't hesitate to create a new topic. Houndstone
  8. Since there has been no reply for some time, I'll be locking this topic now. If you still require assistance, don't hesitate to create a new topic. Houndstone
  9. Hello there @Pvpking1 Are you still facing these issues? A new item was added in a recent update; Cleansing Wipes. This item removes all forms and chromas from a Legendary Pokemon, restoring it to its base sprite. Have you tried using a Cleansing Wipe, then reapplying your desired Chroma? I look forward to your response. Houndstone
  10. Since there has been no reply for some time, I'll be locking this topic now. If you still require assistance, don't hesitate to create a new topic. Houndstone
  11. No problem, I'm happy to help. Since there are no further questions, I'll lock this topic now. Have a great day! Houndstone
  12. Hello there @Edwardlz It is planned for every TM to be added to PRO in future updates, in line with the current shift towards Generation 9 mechanics. However, the specifics regarding which TMs and when they will arrive aren't known until each update arrives, when information for all new TMs is released in the Update Logs. For the Weather Ball TM specifically, there is no information on when it will arrive in PRO or how it will be obtained. I hope this answers your question. If you have any other questions related to this topic, please let me know. Houndstone
  13. Hello there @Fazejrome Firstly, this is not a bug and is indeed, the intended price for the Shiny Spheal mount. It is no secret that Spheal is a personal favourite of our developers, which is reflected by the increased price compared to other mounts in the Coin Shop. Since this clears things up, I'll lock this topic now. Have a great day! Houndstone
  14. Hello there @Dvanitas My apologies for the delayed response. Are you still facing these issues? In the most recent update, another new box feature was added; Autofill. This feature kind of made the list of filters redundant, since you no longer need to know the filters in order to make use of them. Nevertheless, I'd like to ensure that this link is now working as intended. I look forward to your response. Houndstone
  15. Now that the name change is complete, I'll lock this topic. Take care. Houndstone
  16. Hello there @Fanaticpack My apologies for the delayed response. Thank you for bringing this to our attention. The text you quoted is indeed, gramatically incorrect. I have forwarded these typos to the responsible Staff Team members. Since this is a very minor bug which doesn't affect gameplay, I'll lock this topic now that a resolution is in motion. Have a great day! Houndstone
  17. Hello there @Thekaypee Please accept my apologies for the delayed response. Occasionally, a thread can slip through the cracks when there is a high volume of players seeking assistance. This is no excuse, so I truly apologize that you have had to wait this long. I can see that due to the long wait, you have since completed this quest without any assistance and obtained the Salamencite, so I'll lock this thread now that the issue is resolved. I hope the long delay doesn't discourage you from seeking help in the future. I will do my utmost to ensure that all players are given the help they require in a timely manner. Have a great day! Houndstone
  18. Hello there @Lyn1311 Please accept my apologies for the delayed response. Occasionally, a thread can slip through the cracks when there is a high volume of players seeking help at the same time. This is no excuse, so I am truly sorry that you have had to wait this long for a response. Thank you for bringing this bug to our attention. It has been forwarded to the responsible Staff Team members and will be addressed in a future update; though currently, I am unable to provide an ETA on when a fix will arrive. I understand how frustrating it can be, as I have spent well over an hour battling this Victini again and again in order to complete the dungeon. I apologize for any inconveniences caused by this bug. I'll lock this topic now. I hope that you aren't discouraged from seeking help in the future due to the long wait you have had. Have a great day! Houndstone
  19. Hello there @Aggoggos Please accept my apologies for the delayed response. Occasionally, a thread can slip through the cracks when there is a high volume of players seeking assistance. This is no excuse, so I truly apologize that you have had to wait this long. I can see that due to the long wait, you have since completed this quest without any assistance and obtained the Sharpedonite and Cameruptite, so I'll lock this thread now that the issue is resolved. I hope the delay doesn't discourage you from seeking help in the future. I will do my utmost to ensure that all players are given the help they require in a timely manner. Have a great day! Houndstone
  20. Hello there @Ibohimye Please accept my apologies for the delayed response. Are you still facing these issues? This sounds very similar to an infamous bug from a few months ago, which has since been fixed. I look forward to your response. Houndstone
  21. Hello there @Stavd Please accept my apologies for the delayed response. Sometimes, a thread can slip through the cracks when there is a high volume of players seeking assistance. This is no excuse, so I truly apologize that you have had to wait this long. It appears you meet all the requirements to enter Crater town except one; you are indeed still missing the caught data for Mandibuzz. After this is obtained, you should be able to proceed as intended. If you require any further assistance please let me know. Houndstone
  22. Hello there @Rubzk I'm afraid to inform you that your request will be denied. We do not recover Pokemon lost to crashes. I am truly sorry for the loss but I'm afraid that nothing can be done. On a more positive note, it was recently announced that players will be compensated for the recent server instability. Keep an eye on the announcements section of the official PRO Discord server for updates regarding the compensation. Since there is no futher action that can be taken, I'll be locking this topic now. Once again, my apologies for the loss. Take care. Houndstone
  23. Hello there @Fafouney Both Pokemon have been restored. I'll lock this topic now. Take care. Houndstone
  24. Since there has been no reply for some time, I'll lock this topic now. If you require any assistance in future, don't hesitate to create a new topic. Take care. Houndstone
  25. Locked as resolved elsewhere. Remember not spam multiple threads for the same topic. This will not speed up the response time. Houndstone
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