Houndstone

Hello there @Mrthangxk2000 I am able to restore your Heatran. This will be the only time this service is offered, so please make sure not to release your Heatran a third time. Please log out and let me know when you are offline. Houndstone

@Kid0528 If you still can't find the verification Email after another search, then it would be best to wait for a response to your 2FA thread. I thank you for your patience with this matter. @Vvox I would recommend making a post here:2FA - Email Recover Assistance I'll lock this topic now. I hope you are able to get back to playing soon. Houndstone

Hello there @Haezi I apologize for the delayed response. Are you still having these issues with crashes? I hope to assist you with this problem Thank you for your patience. Houndstone

Hello there! @Pthame I apologize for the delayed response. Currently, the game is switching towards Generation 9 mechanics. In Gen 9, Hail is indeed replaced with the new weather effect; Snow. At the moment, Hail still exists in PRO alongside Snow. The ability Snow Warning has been updated, which now sets Snow. Chilly Reception has also been added. For now at least, Hail will remain in the game and keep its pre-Gen 9 function. This could be changed in a future update. I hope this clears things up but if you have any other questions, I'd be happy to help. Thanks again for your patience and have a great day! Houndstone

Hello there @Rhaegar92 I apologize for the delayed response. Could you elaborate a little more with regards to how you are being logged out? Is this happening exclusively when entering a PvP battle or does it also happen with other battles? Are you playing with a stable internet connection? i look forward to your response. Houndstone

Hello there! @Y1n There is currently no ETA on the Valentine's Chess rewards. In previous years, these rewards have been redeemable after an annoucement in the official Discord, allowing players to collect rewards for ladder placement from Psychic Gertrude in Vermilion House D Top. Players then had a week to collect these rewards, so don't worry; If you did achieve ladder placement, you will have ample time to collect the rewards. I hope this response has covered everything but if you have any other questions, don't hesitate to ask. Have a great day! Houndstone

I agree that Psychic Marina's information could be clearer on this subject. However, the text does mention that "Reroll Tickets" are eligible for the service but makes no mention of Soul Bound or Legendary rerolls. An announcement was made in the official Discord server stating that Soul Bound Rerolls were removed from the Double Reroll service some time ago too. I appreciate your politeness and your suggestion. I will raise this topic with the responsible Staff members and I truly hope that your suggestion will be implemented; making it clearer for players in the future. Thanks again and have a great day! Houndstone

I'm afraid only tradeable reroll tickets can be used for the double reroll service. Information on this service can be found here: Prowiki - World Quests In future, I'd advise double checking the specifics before spending a Mysterious Ticket on a service you haven't used before. I know how frustrating it can be not getting the outcome you had hoped for and so, I thank you for understanding. I apologize again for the loss of your Mysterious Ticket. I apologize too if my response felt bad. I was simply trying to ascertain if this was in fact a bug or not by gathering more information. Thanks again. Houndstone

Hello there. @Tssinghe Please make a post here: Restore Pokemon Megathread Be sure to include all the information you have provided here. I hope your Metagross is restored soon. Have a great day! Houndstone

@Nanarikki I'm glad to here you managed to fix the problem and that you're able to get back to playing. I'll lock this topic now. Have a great day! Houndstone

Hello there! @Lebram31 I apologize for the delay. The Staff Team members have to balance their work in PRO with their lives outside of the game. This can cause delays in some cases so I ask that you remain patient until your request can be handled by the responsible Staff member. I know waiting can be frustrating so I thank you for your patience. I'll lock this topic now. Have a great day! Houndstone

Hello there! @Kid0528 After making a 2FA post, all you have to do now is wait for response to that topic. Like @Rarehunt1 mentioned, it may be worth double checking the Spam/Junk sections of your email to see if you may already have a verification email. Thank you for your patience. I hope you are able to get back to playing again soon. Houndstone

Hello there @Pebolim Firstly, repel tricking is not bugged. Repels only prevent encounters from Wild Pokemon that are a lower level than the first Pokemon in your party. Some Pokemon in some areas are a higher level than the rest of the Pokemon there; meaning with the correct level Pokemon first in your party, you can avoid encounters from all lowered levelled Pokemon. I think the mistake here is that you may have misunderstood this mechanic. Swablu does not have a repel trick here due to it being at a lower level than the rest of the Pokemon in Hoenn Safari Area 3. Perhaps this guide may be of use to you to properly learn how to Repel Trick I hope this helps. Have a great day! Houndstone

Hello there @Interpro It appears only 29 days and around 9 hours have passed since your last free transfer at the time of posting. You will have to wait until later today for another free transfer. I'll lock this topic now. Have a great day! Houndstone

Hello and welcome to PRO! @Seraph201 I hope you enjoy discovering everything the game has to offer. My advice would be to take a look at the Game Rules and to make yourself familiar with them. My French is terrible so I didn't attempt to use it 😂 Have a great day! Houndstone

Hello there! @Sunzols Firstly, may I ask which type of rerolls you were using? Some rerolls aren't able to be used for the double reroll service unlocked via Mysterious Tickets, including the newly introduced rerolls obtained from PvP chests. Houndstone

Hello there! @Kennnek Your Gardevoirite has been returned. Have a great day! Houndstone

Hello there! @Principehnt Could you provide a screenshot of the error message when trying to log in? I hope to get this issue resolved quickly for you. Houndstone

Glad to hear the problem is solved. I'll lock this topic now. Have a great day! Houndstone

Hello there! @Syro92 I'm afraid to inform you that there are no plans for an IOS release. This is due to how Apple structures the App Store, making it impossible to release PRO on iPhone. I know this isn't the answer you was looking for and I apologize for that. Have a great day! Houndstone

Hello there. @Cerebrus6 Rewards for the Valentines Chess ladder in previous years were collected from Psychic Gertrude in Vermilion House D Top. If you managed to achieve ladder placement this year, I'd advise you to talk to this NPC to see if you can claim your rewards. Have a great day! Houndstone

Hello there! @Nathrae I apologize for the delayed response. At the moment, the only way it would possible to move using a single key would be to use a mouse. Left clicking on the screen and dragging in any of the four directions would allow you to move in your desired direction. Currently there are no plans to implement another movement input method I'm afraid. As a player with a disability too, I can sympathize with you here. The Staff team are always looking for ways to make the game more accessible to more players, so I urge you share your thoughts in Suggestions I'll lock this topic now. I hope your situation improves and that my suggestion helps make it a little easier to play. Have a great day! Houndstone

Welcome back! @Byreallive I hope you enjoy your return to PRO! Houndstone

Glad to hear its working and welcome back to PRO! I'll lock this topic now but if you need any help in the future we're always happy to assist you. I hope you enjoy playing again! Houndstone

Thank you @Vociferous for redirecting and thank you @Stevan01 for creating a topic in the correct area. Another thank you to the both of you for your patience. I'll lock this topic now. Have a great day! Houndstone