Bitterblade

Good day @Vuuu38 I apologize for this inconvenience. I am looking into this further and ask for your patience in the meantime. Regards, Bitterblade

Good day @Bakreniprinc Are you still experiencing an issue aboard the S.S. Anne? I look forward to hearing from you. Regards, Bitterblade

Good day @Clickicebeam I am glad to hear this was cleared up. I will be closing this per your request. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Samhadsomeboy In PRO, you can only obtain a single Exp. Share item. Specifically, you have the ability to obtain this item in all of the regions in case you missed it in the previous region. For example, if you didn't get the Exp. Share item from Professor's Aide in the Route 2 Stop House then you have another chance to get it when you go to Johto (from the National Park Stop House as you have shown in your screenshot). In the same fashion, if you acquired the Exp. Share in Kanto then you will be unable to receive another one in any of the locations in the other regions as a player may only have 1 Exp. Share item. I hope this information finds you well and clears up any confusion. Do you have any further questions regarding the Exp. Share item? I look forward to hearing from you. Regards, Bitterblade

Good day @Astrong I apologize for any inconvenience. I have a few questions regarding your issue. Are you receiving any error during any of this? Have you downloaded the latest client? Do you have a stable internet connection? I look forward to your response. Regards, Bitterblade

Good day @Hosoya As the event has ended, I will be locking this thread now. If this issue remains at the time of the next event, do not hesitate to reach out. Regards, Bitterblade

Good day @Jpjean10 As the event has ended, I will be locking this thread now. If this issue remains at the time of the next event, do not hesitate to reach out. Regards, Bitterblade

Good day @Wiildiie Good news! Your Exp. Share is not gone! It is in your PC on a Teddiursa. You can quickly search Pokemon holding an item with the search bar by typing "item". If desired, you can add more specification to this search by typing "item=exp". These search capabilities are a part of the most recent Box Rework. You can find more information on how to query the PC here. With that being said, I will be closing this thread. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @T1nkat0n I apologize for the inconvenience. Unfortunately, I am unable to refund you the rare candys. The max item stack is x999 and anything exceeding that will cease to exist. This information is not hidden and unfortunately, even if you may not have realized, this was an oversight when mass purchasing your Rare Candy. Because this issue lay with awareness and not with the game, I am unable to restore any Rare Candy to you. I understand that this may not have been the answer you were hoping for and for that I am sorry. As there is nothing further I can do regarding this thread, I will be closing this thread now. Regards, Bitterblade

Good day @Trananhvu I am glad to hear that you successfully completed this quest! I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Trananhvu What does the Security Guard in from of Cerulean Cave say? I also see that, in your screenshot, you are in Dragons Den. Have you acquired the Dragon Medallion? Specifically what portion of the quest are you currently unable to do. I look forward to your response. Regards, Bitterblade

Good day @Trananhvu To start and complete the Cerulean Cave Quest you need have a two things complete. Must have Johto Championship (acquired through defeating the Johto Elite 4) Must have 149 Kanto Seen Data to acquire the Dragon Medallion. A deeper look at the Cerulean Cave Quest can be found here. I hope this information finds you well and look forward to hearing of your success with the Cerulean Cave Quest. Regards, Bitterblade

Good day @Foxcomeback: In June of 2025 numerous quests requirements were updated, including the Cresselia Quest. Those changes can be seen in the Content Update Logs. To start the Cresselia Quest, you need to have all of the non-legendary caught data for Sinnoh and also be the Sinnoh Champion. According to our database, you are missing the caught data for the following Pokemon: Stunky Skuntank Drapion Rhyperior Electivire Magmortar Probopass Once you acquire this caught data, try again to begin the quest. I hope this information finds you well and look forward to hearing of your success. Regards, Bitterblade

Good day @Khaltito Firstly, welcome back to PRO! In order to access Hoenn you will need to have beaten both the Kanto and Johto Pokemon Leagues. To challenge these leagues, you will need to have acquired all 8 gym badges from the respective region. You can check how many badges you have by opening your Trainer Card on the bottom left of the screen. If your trainer card shows that you have all 8 gym badges from both Kanto and Johto, then you will need to defeat the Johto Elite 4 (in the building to the left in your screenshot). Once you beat the Johto Elite 4 then you will be able to talk to the Hoenn Traveler, who will take you to Hoenn. Finally, the NPC that you were required to battle that had the Rattata has been removed and is no longer a requirement to gain access to Hoenn. I hope this information finds you well and look forward to hearing of your success. Regards, Bitterblade

Good day @Mitesx21 I will be locking this thread as it has been resolved. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Hosoya I apologize for the delayed response. Are you still experiencing issues with morse code depicted here? I look forward to hearing from you. Regards, Bitterblade

Good day @Agate I am glad to see that this issue has been resolved. I will now be closing this thread. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Stepbro0 I am glad to hear that this is no longer an issue. With that being said I will be locking this thread now. If you have questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Thiagote The music bug was fixed with the latest client release and is no longer an issue. I will now be closing this thread. If you run into any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Wonders I appears that you have been able to log in since this issue occurred. With that being said, I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Sayanesh I see that you have been able to log in and play since the occurrence of this issue, that is good to hear. With that being said, I will be closing this thread. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Wotuon Were you able to get these issues resolved? Regards, Bitterblade

Good day, I will be closing this thread as this issue has been resolved and you all have been able to log in and play. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

God day @Manhdz56 You are welcome. I am glad that we could get this issue sorted out for you. I will be closing this thread now. If you have any further questions or concerns do not hesitate to reach out. Regards, Bitterblade

Good day @Manhdz56 As @Mysticwind has stated, while doing the Pinkan Quest, the Officer will take your Pokeballs until you unlock the main Pinkan Island Forest. This is due to not having permission to hunt in this area (until the completion). While you will get your Pokeballs back if you complete the quest, if you want to get your Pokeballs back before you complete the quest then you can talk to the Officer in Pinkan City (right outside of the forest) and retrieve your Pokeballs. Just know that if you wish to re-enter this area, you will lose your Pokeballs again (until you complete the quest). Further information regarding the Pinkan Island Quest can be found here. I hope this information finds you well. Did this address your concerns? I look forward to hearing from you. Regards, Bitterblade