Bitterblade

Good day @Namnh The Pikachu Mount has been moved to your other character. In the future, try to be more careful on what character you redeem things on. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Gorkipl While we do facilitate a change in guild leader, this request must come from the guild leader themselves. Given the situation that you have described, the guild leader would have to make the request in the Complaints section on the forum. I will be closing this thread now but if you have further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Nephophile It is great news to hear that you are no longer encountering these issues. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Kentana, @Ghibas As of today, there was an optional client update that includes a bug fix addressed the tooltips in the Pokemon cards. This should be fixed across all clients. To automatically receive these updates, be sure you have the "Auto Update" option checked in your General Settings. Can you confirm that you have updated your client and that your issue has been fixed? I look forward to hearing from you. Regards, Bitterblade

Good day @Nephophile With the recent update, this issue should be resolved. Have you experienced any issue since the update? Specifically related to the PC issue reported in this thread? I look forward to your response. Regards, Bitterblade

Good day @Gun01 I am glad that I was able to assist you. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Takanumi7 Thank you for your patience and apologies for the delay. With the most recent update, you should no longer experience issues where your movement gets stuck. You can view this in the change logs. With that being said, I will be closing this thread now. I hope this information finds you well and if you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Abelmanojjohn I apologize for the delay in response. Are you still having issues in the hideout in Mahogany Town? If so, the following actions need to be taken to proceed. Talk to Lance on B2F and you will be told that you will need to find the 2 computers to send a message to get rid of the guards in from of Admin Christina. One computer is on B2F, guarded by Jesse or James and the other is on B3F in a room with 8 computers and desks (specifically a computer with a picture of Admin Christina on it). You must interact with the computer to see if the admins photo is on it. After you find both computers, the guards in front of Admin Christina will leave and you can challenge her. For more details on this piece of the story and how to proceed, you can check out the Complete Johto Walkthrough Mahogany Town section. I hope this information finds you well and look forward to hearing of your success. Regards, Bitterblade

Good day @Llamathrust1 Once you defeat Giovanni and leave Silph Co. you are able to re-enter the building however you cannot go up the stairs nor use the elevator. Unfortunately you will not be able to pick up and missed items on these floors. I will be closing this thread now. I hope this information finds you well and if you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Scoubaaa You are welcome for the previous assistance and I apologize for overlooking those items and I thank you for your repeated patience while we resolved everything. You missing tool items have been restored. As far as the TMs go, the last set of restorations included any TMs that were sent via mail and affected by issues encountered. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Zoro666 100 PvP Coins have been restored to your account and the item Galladite has been removed. In the future, try to be careful when selecting options in order to avoid situations such as this. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Scoubaaa I apologize for the delay and thank you very much for your patience while we investigated this issue. All items that were lost in the mail have been restored. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Barwiejsan I apologize for the issues you are experiencing. In order to address this, you will need to download the most updated client, found here. Let me know if this fixes your problem. Regards, Bitterblade

Good day: Apologies for the issues you were experiencing but I am glad to hear it has fixed. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day: As stated, this was a temporary issue while issues revolving around the client release were being addressed. Now that they have been sorted out, this issue persist no longer. If you are experiencing issues patching the client, you will need to redownload the most updated client, found here. With that being said, I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Lordek7 I apologies for any issues you have been encountering. There were various issues encountering during the recent client release that have now be fixed. You should be able to download the latest client now (here) and proceed with no issues. Let me know if you were able to get into the game! I hope this information finds you well. Regards, Bitterblade

Good day @Dwinnyy As others have stated, the servers were down during this period for an update / maintenance. They are now back online and you are able to log in once again. I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Cvetko23 I am glad that you were able to progress! Good luck with the quest and catching Manaphy. I will be closing this thread now. I hope this information finds you well and if you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Cvetko23 Ah, yes. All non-legendary Sinnoh data is required for the Manaphy and you appear to be missing Drifloon and Skorupi. Once you get this seen data, try to start the quest from the beginning via talking to the receptionist in Eumi Island. I look forward to hearing of your success. Regards, Bitterblade

Good day @Gun01 As @Nottanyaa has stated, the requirements for the Heatran quest are Sinnoh Championship, all non-legendary caught data for Sinnoh (Dex 387-479), and having only 1 level 60 or less Pokemon in your party. This information and more can be seen in the Heatran Quest guide. I hope this information finds you well and look forward to hearing your successful capture of Heatran. Regards, Bitterblade

Good day @Cvetko23 To better assist, I have a few questions to figure out what part of the quest you are on. Have you spoken to the Receptionist at Eumi Island (when trying to enter the theme park) Have you already entered the black ship and defeated Captain Phantom? What was the last thing you did related to the quest? With that being said, here is a guide to the Manaphy Quest. I hope this information finds you well and I look forward to your response. Regards, Bitterblade

Good day @Ventus888 That is fantastic news. I am glad that I could be of help. I will be closing this thread now. If you have any questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @0rthodox It appears that you accidently released your Mesprit but it has now been restored. I will be closing this thread now. I hope this information finds you well and if you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade

Good day @Ventus888 I apologize for the delay in response and thank you for your patience. Could you try again to enter the area where Genesect is and let me know if you are now able to? I look forward to hearing from you. Regards, Bitterblade

Good day @Khangzi1la Unfortunately I am unable to refund your Shiny Dragonite Mount. Despite being unable to get a refund, there are still ways to acquire a mount to your liking. PvP Chests - When opening a Normal or Random PvP Chest, there is a chance to pull exclusive mounts (and cosmetics). Daily first win - In both random and normal PvP, you are able to receive 1 PvP Chest for your daily first victory. Additional Wins - In normal PvP, you will receive 1 PvP Chest for every 2 additional wins after your daily win. In random PvP, you will receive 1 PvP Chest for every 4 additional wins after your daily first win. Players - You can find players selling mounts on both the forums and in trade chat. Coin Shop - You can acquire coins to purchase these mounts via a donation to the game or purchasing coin capsules (CCs) from other players. PvP Coin Shop - Some mounts are unique to the PvP Coin Shop (via PvP Coin Masters) and require PvP Coins for purchase. These coins are acquired upon victory in ranked PvP matches. The locations of these PvP Coin Masters can be seen below. Kanto - Vermilion City Johto - Olivine City Hoenn - Mauville City Sinnoh - Canalave City PvE Coin Shop - Some mounts are available in the PvE Coin Shop (via PvE Coin Masters) and require PvE Coins for purchase. These coins can be acquired through various PvE content (e.g., NPC Boss battles, Bug Catching Contest, Dungeons, etc.). The locations of these PvE Coin Masters can be seen below. Kanto - Celadon City (Celadon Department Store 4F) Johto - Goldenrod City (Goldenrod Department Store 5F) Hoenn - Lilycove City (Lilycove Department Store 2F) Sinnoh - Veilstone City (Veilstone Department Store 4F) and Fight Arena Battle Tower Entrance. I know this is not the result you were hoping and for that I apologize. I will be locking this thread now. I hope this information finds you well and if you have any further questions or concerns, do not hesitate to reach out. Regards, Bitterblade