Beacon

Hey @Simodelmaz, First of all, I apologize for the delay in getting back to you. Could you please confirm the IGN of the alt account that is currently stuck in Hoenn? I'd like to verify a few things before proceeding with the investigation. Once I have the character name, I'll take a closer look at the issue and see what can be done. Cheers, Beacon Community Coordinator

Hey @Ramzijhonny1, Thank you for the report. From your description, it appears that your connection to the game was interrupted due to a power outage or local connectivity issue. Unfortunately, we are unable to reset Battle Tower cooldowns or restore progress lost as a result of client-side disconnections. To help reduce the likelihood of similar issues in the future, we recommend ensuring your connection is as stable as possible (for example, using a wired Ethernet connection if available and checking that your network and power setup are stable). As this does not appear to be caused by a game bug, I will close this report. If you experience similar behavior without any interruption to your connection, please feel free to open a new report and provide any relevant screenshots or recordings. Cheers, Beacon

Hey @Mozambi, Thank you for the additional screenshots. While your Minimum Opponent Rating was set to 180, matchmaking may still pair you against lower-rated opponents when the available player pool is limited. At the time of your screenshots, there were relatively few players available for Normal PvP matchmaking on Silver, so the system likely expanded its search criteria to find the closest available opponent rather than leaving you in queue for an extended period. As this behavior is expected under low-population matchmaking conditions, I will mark this report as resolved. Cheers, Beacon

Hey @Pozyy, Thank you for the kind words and for your understanding regarding the issue. We appreciate the feedback and suggestion regarding the playtime display on the Trainer Card. While I can't make any promises, I'll be sure that your feedback is seen by the appropriate team. We're glad to hear that you're still enjoying the game and playing alongside your friends. Thank you for being part of the community and for your continued support! Wishing you all the best on your adventures in PRO. Cheers, Beacon

Hey @Anik93, No worries at all! Mistakes happen, and there's no need to apologize. I'm glad you were able to find the correct Wattson and get access to the teleporter. Thank you for following up and letting us know the issue has been resolved. Since the matter has been resolved, I will mark this thread as solved and close it. If you run into any other issues in the future, please don't hesitate to create a new thread. Have a great day and enjoy your adventure in PRO!

Hey @Anik93, Thank you for your patience. Could you please provide a screenshot of the dialogue you receive when speaking to Wattson inside New Mauville itself? The previous screenshot appears to show Wattson on Route 110, and we would like to verify the dialogue from the Wattson involved in the Teleporter Quest. If possible, please also include a screenshot showing your character and Wattson's location within New Mauville. Thank you in advance.

Hey @Pozyy, Thank you for reaching out. Unfortunately, this is a known issue that our Developers are aware of. While a fix has been discussed in the past, there is currently no ETA for a correction, and we are unable to manually adjust or reset playtime hours on individual accounts at this time. We apologize for the inconvenience and appreciate your patience. Should there be any updates regarding this issue, they will be included in future patch notes or announcements. If you have any other questions or concerns, please feel free to let us know. Cheers, Beacon

Hello @Anik93, Thank you for providing the additional information and screenshots. Based on the information provided, it appears that you have completed the required quest steps, including the three successful program uploads. Since Courtney is not appearing in the Transmat Station despite the uploads being completed, I will forward this for further investigation. Thank you for your patience. We will update the thread if additional information is required.

Hey @Anik93, Thank you for the additional information. Before we investigate this further, could you please let us know which steps of the Teleporter Quest you have already completed? In particular: Have you spoken to Wattson in Mauville City and followed him to New Mauville? Have you completed the New Mauville section involving the Aqua and Magma Grunts? Have you located Plusle and Minun for Wattson? Did you receive confirmation that all three program uploads were successful? Could you provide a screenshot of the message shown when interacting with one of the computers inside a Transmat Station? Could you also provide a screenshot of Wattson's current dialogue in New Mauville? These details will help us determine whether the quest progression is stuck or if there is a missing step remaining. Additionally, please avoid making multiple consecutive posts in your thread. If you need to add new information, you can edit your previous post instead. Looking forward to your reply.

Hey @Mozambi, Thank you for the information provided. As there has been no further update regarding this issue and the necessary information has already been gathered, I will mark this thread as resolved and lock it for now. If you continue to experience this issue or encounter any new problems, please feel free to create a new bug report with any additional details, screenshots, or recordings that may help us investigate further. Thank you for your cooperation. Cheers, Beacon Community Coordinator

Hey @Luohan I am sorry for the inconvenience caused by this issue. This appears to be related to the currently known Pokédex caught-data issue that has affected a number of players. Unfortunately, while some lost Pokédex data was previously restored from a backup, any data obtained after that backup and subsequently lost may not be recoverable at this time. The developers are aware of the issue and have been investigating possible solutions, particularly for entries that are difficult or impossible to reacquire. However, we are currently unable to manually restore the missing Pokédex entries. Thank you for providing the information regarding Hoopa and the missing legendary entries. I will forward your report so it can be reviewed alongside the ongoing investigation into the Pokédex data-loss issue. We apologize for the frustration this has caused, especially for players working toward Pokédex completion, and we appreciate your patience while the developers continue looking into the matter. Cheers, Beacon

Hey @Ramzi2525, Thank you for the update! I'm glad to hear the PvE Coins were added to your account. There can occasionally be a slight delay before rewards are reflected properly. Since the coins have now appeared, I'll go ahead and mark this as resolved. If you encounter the issue again in the future, please don't hesitate to let us know. Cheers, Beacon

Hey @Ramzi2525, Thank you for confirming. Could you please provide a screenshot of the message showing that you received the 25 PvE Coins, if you still have it available? Additionally, can you confirm whether your PvE Coin count was 23 both before and after claiming the Battle Tower rewards? This will help us determine whether the coins were not awarded correctly or if there may be a visual/display issue. Cheers, Beacon

Hey @Ramzi2525, Battle Tower rewards are not added automatically to your balance when you defeat Cynthia. After completing the challenge, you must speak with the Reward Distributor NPC to claim your rewards. The 25 PvE Coins (10 from the stages + 15 for defeating Cynthia) are awarded through that NPC. Could you please confirm whether you spoke to the Reward Distributor after finishing the challenge? If you did and the coins were still not awarded, please provide a screenshot of the Reward Distributor's dialogue and your current PvE Coin count so we can investigate further. Cheers, Beacon

Hi @Mozambi, Thank you for the report. From the screenshots provided, I can see that your Minimum Opponent Rating is set to 180. Could you please clarify what exactly occurred? Were you matched against an opponent whose rating was below 180? If so, could you provide a screenshot of the battle result or the opponent's rating at the time of the match? Does the slider reset itself after relogging, or is it only not affecting matchmaking? Any additional screenshots or a short video of the issue occurring would be greatly appreciated, as it will help us investigate the problem further. Cheers, Beacon