Are some Pokémon stuck in your party and you would like to have them removed?
If so, please post a reply with your in-game name and your server. A Staff member will remove them from your team and place them in the last slots of your PC.
Please remove all items held by your stuck Pokémon, otherwise you may lose the items.
Why did this happen?
There are two possible ways why it happened to you.
Our client had a bug. All Pokémon you caught (Only counts for players in story mode) may had a wrong region as caught region. This means when you were in Johto, you caught Pokémon which were accidentally registered as Kanto Pokémon in our database. As you cannot use Kanto Pokémon in Johto until you have 8 badges, they will be stuck and cannot be removed as player.
A merge issue. Sometimes when you merge your account, while you haven't finished the story part of your current region, your party may contain few old Pokémon of your previous regions. As you cannot use Pokémon from previous regions until you have 8 badges in your current region, they become stuck in your party.
When a staff member removes them, can I use them later?
They will be locked in your PC until you have completed 8 badges in your current region. We can unfortunately not avoid that, but they will not be deleted!
Can I avoid that?
Sadly, no. However, once we have removed the Pokémon from your party, the bug shouldn't occur again.
Will I get any problem when I don't let them be removed?
No, but they are stuck in your party and you cannot re-order them.
We are sorry for the inconvenience caused.