Xylos

Hey, sorry for the late response. Your case is kinda unique and accordingly hard to solve. Im aware you´ve got help from different sides and also have done most of following steps but please go through following steps and look if you really have done all of them. Run PRO as Administrator Check if you have downloaded the right version of PRO You run a 64 bit PRO version, make sure you have a 64 bit system: Do I run Win32 or 64 bit? A Windows 64 bit version allowes you to run the PRO 32 bit version as well, sometimes better as it does for a PRO 64 bit version. [*]Make sure to have deleted all previous versions of PRO and all connected files including the temporary files (https://tinyurl.com/deletetempfiles) [*]Make sure to have followed the Win7 crash guide: https://prnt.sc/9j9cxx Check if your system specifications are high enough for PRO. Recommended specifications. Check if your drivers are up to date and reinstall DirectX. Try to use the compability mode Scan your computer and clean your cache Make sure PRO32.exe or PRO64.exe is added to your Firewall and anti virus exceptions Try additionally to run PRO with deactivated Firewall and virus programm in case the above step did not work [*]Unzip file without using WinRAR or 7zip [*]Make sure you have the latest windows updates installed [*]Restart Pc after changes were done. Make sure to close the PRO client after you have changed something and try to run PRO again. If nothing helps you can try a Windows System Restore to a date were PRO worked: What is a Windows System Restore, how do I use it. Regards Xylos

Glad to hear. Nice! :D Now, as the issue is solved, I will close this topic. Have a good day. ^^ Regards Xylos

Glad I could help. :) Now, since everything is clarified, I will lock this topic. Have a good day and good luck for your Heatran! Regards Xylos

Hey @Nofun, yes, you can do that, thats allowed. :) But make sure you still follow our alt account rule: Any further questions regarding this topic? Regards Xylos

Yeah :D You can use the forums by clicking on Members and search for specific users or use the ingame command /pm yourName-=-OtherName or /friend name to open a chat or be a friend with named user but for that, both players have to be online. ^^ For more ingame command take a look at this guide, i can also advice you to take a look at our guide section in general. :D

Welcome to PRO ^^

Hey @PokemasterPeter, this issue may appear because you have to many friends in your friendlist. After a certain number of friends, the friend list is not working correctly anymore. Try to clean up your friends list and delete some old, maybe inactive friends or friends you do not know anymore and it should work again. Regards Xylos

Hey @ReaperPKC, try following steps, you can skip those steps you have alread done: In case nothing should help, let it me know and tell me if you have any Pokémon in your party. Regards Xylos

Hey @CurryIift, Im sorry for this inconvenience. Indeed, your Rattata has no OT shown but wasnt originally caught by yourself anyway. Admin´s do set OT´s in some cases like when the OT of a Pokémon is really needed - for a quest for example. As you are not the original trainer of this Rattata, it´s OT wont be changed as there is no significant reason for it. With this being said, I will lock this topic as its answered. Have a good day! :) Regards Xylos

Hey @ThePastamancer, Im sorry for this inconvenience. A refund wont happen in your case, Im sorry. Mainly because of the simple value of this items, 5 Tm Rest have a value of $24.000 which may be much for the start at your adventure but isnt much at all. You have different methods to get back your money really fast. How, you can see at this guide, some methods may not or may not fully accessible for you yet but maybe in a short time. I can highly recommend to do Dig Spots and Bounty Quest which are, in my opinion, great ways to get money in a very short time. Once again, Im sorry for the outcome but your money wont be reimbursed. Have a good day. Regards Xylos

Nice! :) As the issue is solved now, I will lock this topic. ^^ Regards Xylos

Welcome back and welcome to the forums! :D

Welcome back :)

Hey Ayana, welcome to PRO!

Glad to see that your issue is solved. Thanks to @GrandWarden for the answer. :) I will lock this topic now, have a good day! Regards Xylos

Here :) I will move your Pokémon in your pc box then. Im sorry for this inconvenience, this bug can occur when you merge your account while you havent finished all regions. Regards Xylos

Hey @reiling02, Im sorry for this inconvenience. Indeed, you have merged the right account - this one. If you still get the invalid password or username message, take a look at this quote out of our merge issue FAQ: In case you get a other message when you try to login or have other, different issues, please try to describe them or even send a screenshot. Kind regards Xylos

Nice! Glad I was able to help. :) Now, as the issue is solved, I will lock this topic. I wish you a great day. Regards Xylos

Hey @frightstrike04, Im sorry for this inconvenience. When you have updated your game, that means you have downloaded the newest version at our Downloads, make also sure to open the new version. You should also delete all old PRO versions before you download the newest to avoid any problem that may occur. In case you have done that already or it is not working, could you exactly name the appearing message at your client? Regards Xylos

Glad the issue is solved. :) There are two pretty similar links to the Dashboard but only one works, this may was the problem in this case. However, the issue is solved and I will lock this topic now. I wish both of you a great day! :D Regards Xylos

Nice. :) Since the issue is solved, I will lock this topic now. Have a good day! Regards Xylos

Hey @Hooshin, yes, the merge is still possible. Your friend should try this link: https://pokemonrevolution.net/dashboard/ In case it shouldnd work, he may have typed the wrong username. His e mail could help in this case, the notification mail includes the original username. Let me know if it works. Regards Xylos

Hey @Itskam, its not needed to talk to Jenson anymore. Here, a quote out of our Conplete Kanto Walkthrough: Try to do that and let me know if it works. :) Kind regards Xylos

Hey @XDXLiberators, Im sorry for this inconvenience. This bug can occur when you merge your account while you havent finished all regions. However, all Pokémon should be moved in your Pc-box now. :) Regards Xylos

Hey @alcavbr123, it seems like you haven´t merged your account yet. The Blue and Red server were merged into one server and is called Silver now. The Yellow server stay´s alone but is called Gold from now on. To know how to merge, take a look at our merge FAQ. In case you should have any problems, take a look at our merge issue FAQ. Let me know if it works. Regards Xylos