Astraea

Very nice guide!

This has been resolved since the recent client update, so I'll now be locking this. Apologies for the inconvenience and have a good day! Kind Regards, Astraea. - Locked -

This has been resolved since the recent client update, so I'll now be locking this. Apologies for the inconvenience and have a good day! Kind Regards, Astraea. - Locked -

Hi there, There's a bit of a naming bug in our database where certain moves sharing words with another move only show one of the moves; the current known workaround is to simply learn the undesired move first, and then learn the desired one after. For instance, to learn 'Spikes' on Forretress, you may need to learn 'Toxic Spikes' first, as shown below: And upon learning 'Toxic Spikes', the move 'Spikes' will now appear, as shown below: Kind Regards, Astraea.

Glad to hear you are unstuck; this normally is not possible unless there is severe lag due between the client and the server, which may have been your case. I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Locking this as I've answered this here. Please do not make multiple threads about one issue in the future; have a Happy Easter! Kind Regards, Astraea. - Locked -

Hi there, Hopefully the next server reboot forces your client to properly reload its maps. If not, can you try to clear your cookies/cache, and while your game client is open, press F2 to open up the console, and type in "clearmaps"? Then, completely restart your client and see if this solves your issue. You may also want to try clearing any temp files and ensure that previous PRO versions are on your computer. Kind Regards, Astraea.

Hi there, The most recent downtime, which had happened just about a few minutes ago, was an unexpected crash. As you know, unexpected crashes are unexpected; there is nothing we can do to warn players about them. We always warn players at least 10 minutes before downtime for routine maintenance, however. I'll now lock this thread as it appears to have no further use; I've reminded you of this before and I'd like to take the opportunity to remind you again: With that said, I'll now lock this topic and I wish you a good day. If you wish to elaborate your opinions regarding server stability, feel free to make a post in the General Complaint Area, but please understand that General Support is not the place for it. Kind Regards, Astraea. - Locked -

Apologies for the inconvenience and frustration caused; the eggs, particularly on the Blue server, were bugged. We've recently rolled out bug fixes for them in the past 15 minutes. Completely restart your client and interact with the eggs again; if it says they've already been picked, you should be good to continue with your hunt! If you're still encountering errors or dialogues that are improper, quote me and let me know which egg location you're having trouble with along with the dialogue. A screenshot in this scenario would be great! Kind Regards, Astraea.

Hello again, Sorry to hear that none of the above worked for you. Can you try to resend the activation link to your e-mail here? Kind Regards, Astraea.

Hi there, First, can you try the following steps for me? If all the steps above do not work, could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, Usually when this log occurs, it's due to a crash issue or bad download. Can you try the following: Kind Regards, Astraea.

Locking this as solved, have a great rest of your week! Kind Regards, Astraea. - Locked -

Locking this as the main request has been answered; have a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, Aside from finding one with Rock Smash on Love Island, you can have a chance to find them on wild Pokemon, particularly Clamperl in Diamond Domain Main Cave and Knot Island, or Sharpedo in Pacifidlog Town. As your question has now been answered, I'll lock this topic and I wish you a great week. Kind Regards, Astraea. - Locked -

Hi there, The server was down for maintenance and is now back up. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, Apologies for the inconvenience; we're still ironing out this bug, but in the meantime, please talk to this NPC near the Pokecenter, which will unhide the Egg Maniac NPC, allowing you to continue on with your egg hunting quest: Kind Regards, Astraea.

Hi there, The server was down for maintenance and is now back up. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The account merge is only done for the two separate save files on one account. Please read the Server Merge FAQ for more information. Kind Regards, Astraea. - Locked -

Hi there, To answer your first question: Yes, the requirement for playtime hours can be cumulative across all servers. Regarding your other questions, I highly suggest you read the Server Merge FAQ, and look at the Name Change/Account Reset Megathread. Let me know if you have any other followup questions after reading both threads in their entirety. Kind Regards, Astraea.

Hi there, The server was down for maintenance and is now back up. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, Apologies for the inconvenience and frustration caused; the eggs, particularly on the Blue server, were bugged. We've recently rolled out bug fixes for them in the past 15 minutes. Completely restart your client and interact with the eggs again; if it says they've already been picked, you should be good to continue with your hunt! If you're still encountering errors or dialogues that are improper, quote me and let me know which egg location you're having trouble with along with the dialogue. A screenshot in this scenario would be great! Kind Regards, Astraea.

Hi there, I'm extremely sorry for the loss of your Rotom and I understand how frustrating it can be, especially given how rare the Pokemon is. Unfortunately, it appears the Rotom was never wholly saved in the database, therefore we are unable to retrieve your Rotom. This may have been due to a server crash or a disconnection on your side; while we are constantly trying to improve our sever stability, but it isn't perfect. As stated in the Issue Guide: To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

Hi there, Yes; the username and password for your in-game account is the same as your forum account. Let me know if there is anything else I can help you with. Kind Regards, Astraea.

Welcome back!