Astraea

Welcome!

Hi there, We've attempted to rectify this situation on our side. Could you try again, and possibly ask your friends who are having the same issue to as well? You can also try to record it by using a recorder like OBS or ShareX. Looking forward to your answer! Kind Regards, Astraea.

Hi there, We've gone ahead and removed the Black Medallion active from your account. You do make a good point with adding a confirmation dialogue, which I'll ask about, as I can understand it's possible to misclick the Black Medallion in your bag. I've mailed you a black medallion as a refund: Please have a check and let me know if you've received it. Kind Regards, Astraea.

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, Apologies for the great inconvenience. An attempted fix has been rolled out on the servers; can you check if Sailor Lulung is there now? Kind Regards, Astraea.

Hi there, Unfortunately, due to how some move tutor scripts are coded, the money is taken once you select "Yes" from this dialogue: As stated in the dialogue, if you decline on learning the move in the move learning dialogue, the price cannot be refunded, as the Pokedollars were already taken as a result: Apologies for this; in the future, please be a bit more careful when teaching your Pokemon tutor moves, as this is just how the tutor operates at the moment. As we cannot refund this, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea.

Hi there, I have just tested and can confirm that the Pokecenter Easter Plateau heals and functions just like any other Pokecenter: Therefore, I can confirm that it is not bugged; could you try to heal again? If it does not heal, this may be something to do with your connection to the server. I would highly suggest the following steps: You should also troubleshoot your connection; you can check out a few guides that I've found and personally use: Quick Windows Networking Fixes (Windows Only) and Troubleshooting with Ping and Traceroutes (Windows, Apple Mac OS X, and Linux supported). Also, is your ISP Comcast? There have been recent reports of connectivity issues with said provider and may be worth looking into. Looking forward to your answer; until then, have a great day! Kind Regards, Astraea.

As OP's issue appears to have been resolved, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Please post a screenshot for players to see what they're bidding for. Not sure if you read the trade rules beforehand, but here's a reminder regarding auctions:

Very nice guide!

This has been resolved since the recent client update, so I'll now be locking this. Apologies for the inconvenience and have a good day! Kind Regards, Astraea. - Locked -

This has been resolved since the recent client update, so I'll now be locking this. Apologies for the inconvenience and have a good day! Kind Regards, Astraea. - Locked -

Hi there, There's a bit of a naming bug in our database where certain moves sharing words with another move only show one of the moves; the current known workaround is to simply learn the undesired move first, and then learn the desired one after. For instance, to learn 'Spikes' on Forretress, you may need to learn 'Toxic Spikes' first, as shown below: And upon learning 'Toxic Spikes', the move 'Spikes' will now appear, as shown below: Kind Regards, Astraea.

Glad to hear you are unstuck; this normally is not possible unless there is severe lag due between the client and the server, which may have been your case. I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Locking this as I've answered this here. Please do not make multiple threads about one issue in the future; have a Happy Easter! Kind Regards, Astraea. - Locked -

Hi there, Hopefully the next server reboot forces your client to properly reload its maps. If not, can you try to clear your cookies/cache, and while your game client is open, press F2 to open up the console, and type in "clearmaps"? Then, completely restart your client and see if this solves your issue. You may also want to try clearing any temp files and ensure that previous PRO versions are on your computer. Kind Regards, Astraea.

Hi there, The most recent downtime, which had happened just about a few minutes ago, was an unexpected crash. As you know, unexpected crashes are unexpected; there is nothing we can do to warn players about them. We always warn players at least 10 minutes before downtime for routine maintenance, however. I'll now lock this thread as it appears to have no further use; I've reminded you of this before and I'd like to take the opportunity to remind you again: With that said, I'll now lock this topic and I wish you a good day. If you wish to elaborate your opinions regarding server stability, feel free to make a post in the General Complaint Area, but please understand that General Support is not the place for it. Kind Regards, Astraea. - Locked -

Apologies for the inconvenience and frustration caused; the eggs, particularly on the Blue server, were bugged. We've recently rolled out bug fixes for them in the past 15 minutes. Completely restart your client and interact with the eggs again; if it says they've already been picked, you should be good to continue with your hunt! If you're still encountering errors or dialogues that are improper, quote me and let me know which egg location you're having trouble with along with the dialogue. A screenshot in this scenario would be great! Kind Regards, Astraea.

Hello again, Sorry to hear that none of the above worked for you. Can you try to resend the activation link to your e-mail here? Kind Regards, Astraea.

Hi there, First, can you try the following steps for me? If all the steps above do not work, could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, Usually when this log occurs, it's due to a crash issue or bad download. Can you try the following: Kind Regards, Astraea.

Locking this as solved, have a great rest of your week! Kind Regards, Astraea. - Locked -

Locking this as the main request has been answered; have a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, Aside from finding one with Rock Smash on Love Island, you can have a chance to find them on wild Pokemon, particularly Clamperl in Diamond Domain Main Cave and Knot Island, or Sharpedo in Pacifidlog Town. As your question has now been answered, I'll lock this topic and I wish you a great week. Kind Regards, Astraea. - Locked -

Hi there, The server was down for maintenance and is now back up. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -