Astraea

Hi there, Apologies for the inconvenience; we're still ironing out this bug, but in the meantime, please talk to this NPC near the Pokecenter, which will unhide the Egg Maniac NPC, allowing you to continue on with your egg hunting quest: Kind Regards, Astraea.

Hi there, The server was down for maintenance and is now back up. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The account merge is only done for the two separate save files on one account. Please read the Server Merge FAQ for more information. Kind Regards, Astraea. - Locked -

Hi there, To answer your first question: Yes, the requirement for playtime hours can be cumulative across all servers. Regarding your other questions, I highly suggest you read the Server Merge FAQ, and look at the Name Change/Account Reset Megathread. Let me know if you have any other followup questions after reading both threads in their entirety. Kind Regards, Astraea.

Hi there, The server was down for maintenance and is now back up. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, Apologies for the inconvenience and frustration caused; the eggs, particularly on the Blue server, were bugged. We've recently rolled out bug fixes for them in the past 15 minutes. Completely restart your client and interact with the eggs again; if it says they've already been picked, you should be good to continue with your hunt! If you're still encountering errors or dialogues that are improper, quote me and let me know which egg location you're having trouble with along with the dialogue. A screenshot in this scenario would be great! Kind Regards, Astraea.

Hi there, I'm extremely sorry for the loss of your Rotom and I understand how frustrating it can be, especially given how rare the Pokemon is. Unfortunately, it appears the Rotom was never wholly saved in the database, therefore we are unable to retrieve your Rotom. This may have been due to a server crash or a disconnection on your side; while we are constantly trying to improve our sever stability, but it isn't perfect. As stated in the Issue Guide: To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

Hi there, Yes; the username and password for your in-game account is the same as your forum account. Let me know if there is anything else I can help you with. Kind Regards, Astraea.

Welcome back!

You'll need to defeat the 8th gym and receive the gym badge in order to go back to Kanto, unfortunately. Unfortunately, it used to be in the game but to my knowledge, it has been removed awhile ago. If this isn't the case feel free to correct me. Kind Regards, Astraea.

Welcome!

Welcome, and interesting poll!

Welcome to PRO!

Hi there, The NPC who gives the bike voucher is a younger in Vermilion, to the right of the Pokecenter. I'm afraid you will need to go back to Kanto in order to get the bike. Let me know if I can further assist you. Kind Regards, Astraea.

Hi there, I've unlocked your personal shop; you should be able to use it now. I don't believe there is a guide for forum changes I'm afraid; but there is a PRO Useful Links Guide. If you have any specific questions regarding the forum changes, I'll be more than happy to assist. Kind Regards, Astraea.

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, Have you activated your account? You should have received an e-mail with an activation link. You could also log into your PRO Dashboard to see if that solves the issue; if you're able to log into the dashboard, you should be able to log into the game. If you've done the above to no avail, make sure your password doesn't contain special characters, such as "[] {} () é à ù %$#@!&* : ; . , º ª ¢ /\", as our client has issues with processing them. Also, make sure your password is not too long, as that could be another issue. Let me know if you encounter any more issues or these solutions do not work for you. Kind Regards, Astraea.

Hi there, There's a bit of a naming bug in our database where certain moves sharing words with another move only show one of the moves; the current known workaround is to simply learn the undesired move first, and then learn the desired one after. For instance, to learn 'Spikes' on Forretress, you may need to learn 'Toxic Spikes' first, as shown below: And upon learning 'Toxic Spikes', the move 'Spikes' will now appear, as shown below: In regards to the Altaria, it's moveset isn't wholly implemented in our game currently, therefore Cotton Guard is unavailable for the time being. Apologies for the inconvenience. I hope this helped solve your issue, and with this being said, I wish you a good day! Kind Regards, Astraea.

Hi, Brave Bird is not a priority move, so if you are slower than the other player's Pokemon, your Skarmory will move second. You may have thought that Brave Bird was a priority move due to Talonflame's ability Gale Wings, which gives his flying moves priority when at full health. Let me know if you have any other questions! Kind Regards, Astraea.

Hi there, The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

- Moved to Proper Subforum -

Hi there, Apologies for the inconveniences. We don't normally refund NPC transactions due to user error, but we've reimbursed you the $100,000 Pokedollars while removing the monthly pass from your account considering that you bought it during the main story. In the future, please be careful and fully read the dialogues when speaking to NPCs that you are not familiar with to avoid cases like these. We were under the impression that we already had a check like this to avoid new players from buying them, but we may have overlooked the monthly pass. Thanks for the assist! Kind Regards, Astraea. - Locked -

Hi there, Please read the announcement regarding name changes here. Let me know if you have any other questions I can assist you with. Kind Regards, Astraea.

Hi there, Please keep in mind that we get a lot of ban appeals per day and our staff members are volunteers. You can bump your appeal every 24 hours if you didn't get a response yet; please stay patient as we have only so many staff members who is able to handle your case. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -