Astraea

You'll need to defeat the 8th gym and receive the gym badge in order to go back to Kanto, unfortunately. Unfortunately, it used to be in the game but to my knowledge, it has been removed awhile ago. If this isn't the case feel free to correct me. Kind Regards, Astraea.

Welcome!

Welcome, and interesting poll!

Welcome to PRO!

Hi there, The NPC who gives the bike voucher is a younger in Vermilion, to the right of the Pokecenter. I'm afraid you will need to go back to Kanto in order to get the bike. Let me know if I can further assist you. Kind Regards, Astraea.

Hi there, I've unlocked your personal shop; you should be able to use it now. I don't believe there is a guide for forum changes I'm afraid; but there is a PRO Useful Links Guide. If you have any specific questions regarding the forum changes, I'll be more than happy to assist. Kind Regards, Astraea.

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, Have you activated your account? You should have received an e-mail with an activation link. You could also log into your PRO Dashboard to see if that solves the issue; if you're able to log into the dashboard, you should be able to log into the game. If you've done the above to no avail, make sure your password doesn't contain special characters, such as "[] {} () é à ù %$#@!&* : ; . , º ª ¢ /\", as our client has issues with processing them. Also, make sure your password is not too long, as that could be another issue. Let me know if you encounter any more issues or these solutions do not work for you. Kind Regards, Astraea.

Hi there, There's a bit of a naming bug in our database where certain moves sharing words with another move only show one of the moves; the current known workaround is to simply learn the undesired move first, and then learn the desired one after. For instance, to learn 'Spikes' on Forretress, you may need to learn 'Toxic Spikes' first, as shown below: And upon learning 'Toxic Spikes', the move 'Spikes' will now appear, as shown below: In regards to the Altaria, it's moveset isn't wholly implemented in our game currently, therefore Cotton Guard is unavailable for the time being. Apologies for the inconvenience. I hope this helped solve your issue, and with this being said, I wish you a good day! Kind Regards, Astraea.

Hi, Brave Bird is not a priority move, so if you are slower than the other player's Pokemon, your Skarmory will move second. You may have thought that Brave Bird was a priority move due to Talonflame's ability Gale Wings, which gives his flying moves priority when at full health. Let me know if you have any other questions! Kind Regards, Astraea.

Hi there, The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

- Moved to Proper Subforum -

Hi there, Apologies for the inconveniences. We don't normally refund NPC transactions due to user error, but we've reimbursed you the $100,000 Pokedollars while removing the monthly pass from your account considering that you bought it during the main story. In the future, please be careful and fully read the dialogues when speaking to NPCs that you are not familiar with to avoid cases like these. We were under the impression that we already had a check like this to avoid new players from buying them, but we may have overlooked the monthly pass. Thanks for the assist! Kind Regards, Astraea. - Locked -

Hi there, Please read the announcement regarding name changes here. Let me know if you have any other questions I can assist you with. Kind Regards, Astraea.

Hi there, Please keep in mind that we get a lot of ban appeals per day and our staff members are volunteers. You can bump your appeal every 24 hours if you didn't get a response yet; please stay patient as we have only so many staff members who is able to handle your case. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, If you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Glad to have assisted you! I'll now lock this topic as your question has been answered; have a good day! Kind Regards, Astraea. - Locked -

Hi there, Sorry to hear that your e-mail got hacked. You can change your e-mail by clicking your name in the top-right corner and selecting "Account Details". You should be brought to a landing page; on the e-mail line, click "Change" and you'll be prompted to change your e-mail. Now, you'll be prompted to enter in the new e-mail and your current password; keep in mind that you may need to reconfirm this e-mail, so make sure it's typed in correctly! Afterward, "Save" and you're good to go! Kind Regards, Astraea.

Hi there, Please do hijack another person's thread unless you have the exact same issue as them. Name changes are not out yet; please read the announcement regarding them. I'll now be locking this thread, have a good day everyone. Kind Regards, Astraea. - Locked -

Hi there, After some discussion with the team, the Pokeballs are indeed unable to be mailed and is actually intended. I regret to be the bearer of such bad news, but unfortunately, Pokeballs can be too easily abused for early game stuff, especially in the case of scams, therefore we will not be allowing them to be mailed. I'm also afraid that we cannot grant your request to spawn them and delete them on the other account. As there is nothing I can do to further your case, I'll now lock this topic and wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi there, The hourly requirement can be cumulative across all servers; so if you have 150 hours spread across all servers, you're still eligible for a name change. If you have any further questions, feel free to let me know. Kind Regards, Astraea.

Hi there, Could you try to download PRO with a different browser on your phone? According to one of our staff members with the same phone, they had issues downloading PRO with Chrome and used Opera instead. Let me know if that works for you, otherwise I'll research other potential fixes and get back to you. Kind Regards, Astraea.

Hi there, I've moved your thread from General Bugs to General Support, as what you're describing is not a bug but a user error. I've recovered your Spearow for you; please be careful next time and do not release important quest Pokemon like that. They were given to you for a reason after all! Kind Regards, Astraea. - Locked -

Hi there, We have plans to add Sinnoh Map to the game in the near future; please be patient with us! As this is not a bug, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -