Astraea

Hi there, The chances of finding an event Togepi is 1/550; as LadyArticuno has said, it isn't easy to find. Nothing is guaranteed I'm afraid, but if you really do want to find one, stay patient and continue to farm on! As there is nothing else I can do for you, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Hi there, I'm extremely sorry for the inconvenience, and what you're reporting is very weird indeed. I'm glad to hear that the issue appears to have resolved itself, but do you have any screenshots of the issue when it was happening? Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, The freeze you're describing as well as being unable to connect to servers makes it highly likely that all servers were simply down. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, As you appear to have solved your issue by yourself, I'll now lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi there, We currently are not taking anymore name change requests at this time; if you wanted a request a name change, you'd need to have posted in the megathread before it was locked. If you've already done so and meet all requirements listed in the thread, please be patient as all the requests haven't been done yet, but will be eventually. As there is nothing more I can do for you, I'll now lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi there, According to your variables, it appears you've picked up TM Toxic at one point during your gameplay; in this case, you may have overlooked the dialogue or have simply forgotten. If you're in need of a Toxic TM, you can purchase it in Fuchsia City Gym for $2,000 (or 5 for $8,000). As there is nothing else I can do to further your case, I'll now lock this topic and I wish you a good week! Kind Regards, Astraea. - Locked -

Has been solved in-game and user has been refunded, therefore I'm locking this topic; have a great day! Kind Regards, Astraea. - Locked -

Hi there, Apologies for the inconvenience. First, I'd like to say that potions will not force your Pokemon to exceed it's health cap; as your Vaporeon has a max health pool of 180, potions will not force your Pokemon's health to go any higher than that. Second, we've recently updated some of our game elements to Generation 7 mechanics, which includes Hyper Potions being decreased to 120HP healed instead of 200HP. Let me know if there is anything else I can clarify for you. Kind Regards, Astraea.

Hi there, Unfortunately, the "Free Reroll Ticket" Boss was only available to be challenged on April 1st; as April Fools is already over with, the ball has disappeared. Apologies for any inconvenience caused, but as I cannot do anything more to further your case, I'll now lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Glad to hear that you've finished the quest successfully (and thank you for the compliment)! I hope you have a very nice rest of your Easter! Kind Regards, Astraea. - Locked -

Hi there, In total, there are 12 eggs you can pick up in the Johto region; some of the eggs will not count as Johto eggs, but 'special' eggs instead. For a list of all locations, feel free to refer to this Easter Egg Hunt Guide. Kind Regards, Astraea.

Hi there, You have been moved to your last visited PC; can you have a check and see if you can move now? Kind Regards, Astraea. - Locked -

Hi there, You can refer to this guide regarding temp files. Since your issue has been solved, I'll now lock this topic and I wish you a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, Unfortunately, you lost to the Reroll Ticket Boss, and we cannot reset the boss for you as it would set an unhealthy precedent for future requests, and it'd also be unfair to other players who didn't get another chance. Fulfilling all these requests to reset bosses would also put a load on staffs' hands, taking time away from other more impending duties we have. I regret to inform you that it is impossible to tell through the database if you truly received your easter egg Lunch Box or not, as it appears at one point in your PRO journey, you've had one before. I'm afraid to say that we cannot refund your Lunch Box. Lastly, players who were disciplined at one point (quietbanned, trade banned, etc.) did not receive the 40 coins. I'm afraid that this is intended and we will not be giving players who have broken the rules in the past 40 coins. As there is nothing more I can do or say about this topic, I'll now lock this thread and I wish you a great week regardless! Kind Regards, Astraea. - Locked -

I completely understand, don't worry about it! As we've since refunded your BMS, I'll lock this thread and I wish you a good day. Kind Regards, Astraea. - Locked -

Welcome!

Hi there, We've attempted to rectify this situation on our side. Could you try again, and possibly ask your friends who are having the same issue to as well? You can also try to record it by using a recorder like OBS or ShareX. Looking forward to your answer! Kind Regards, Astraea.

Hi there, We've gone ahead and removed the Black Medallion active from your account. You do make a good point with adding a confirmation dialogue, which I'll ask about, as I can understand it's possible to misclick the Black Medallion in your bag. I've mailed you a black medallion as a refund: Please have a check and let me know if you've received it. Kind Regards, Astraea.

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, Apologies for the great inconvenience. An attempted fix has been rolled out on the servers; can you check if Sailor Lulung is there now? Kind Regards, Astraea.

Hi there, Unfortunately, due to how some move tutor scripts are coded, the money is taken once you select "Yes" from this dialogue: As stated in the dialogue, if you decline on learning the move in the move learning dialogue, the price cannot be refunded, as the Pokedollars were already taken as a result: Apologies for this; in the future, please be a bit more careful when teaching your Pokemon tutor moves, as this is just how the tutor operates at the moment. As we cannot refund this, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea.

Hi there, I have just tested and can confirm that the Pokecenter Easter Plateau heals and functions just like any other Pokecenter: Therefore, I can confirm that it is not bugged; could you try to heal again? If it does not heal, this may be something to do with your connection to the server. I would highly suggest the following steps: You should also troubleshoot your connection; you can check out a few guides that I've found and personally use: Quick Windows Networking Fixes (Windows Only) and Troubleshooting with Ping and Traceroutes (Windows, Apple Mac OS X, and Linux supported). Also, is your ISP Comcast? There have been recent reports of connectivity issues with said provider and may be worth looking into. Looking forward to your answer; until then, have a great day! Kind Regards, Astraea.

As OP's issue appears to have been resolved, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Please post a screenshot for players to see what they're bidding for. Not sure if you read the trade rules beforehand, but here's a reminder regarding auctions: