Astraea

Hi there, Please try pressing F5 a few times. If that fails, clear your cookies and browser cache. Let me know if this works. Kind Regards, Astraea.

You can access your dashboard here. Let me know if you have any concerns.

Hi there, If you're unable to find someone to do a friendly battle with, please let me know the name of the server you play on. Kind Regards, Astraea.

Hi there, To be 100% sure, make sure that your merging successfully went through, as a few players' merge was rolled back due to some errors. If you see the [Merge is required] button on your dashboard still, you will need to merge once again. Here's a screenshot of what that would look like: Kind Regards, Astraea.

No, you will not lose any Pokemon, playtime, or pokedollars. Please read the Server Merge FAQ, as the question was already answered there. You will need to merge your Blue account with your Red account, even if you've never played on Red. Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Kind Regards, Astraea.

Hi there, Just to be 100% sure, you do not see a [Merge is required] button on your dashboard at all? Some merges were rolled back due to an error. This is what it would look like if you haven't yet merged on your dashboard: Kind Regards, Astraea.

Hi there, Please go ahead and change your password here. Make sure that you do not have any special characters in the new password and it is alphanumerical. Sorry for the inconveniences this may cause, but it is the only known solution at the moment. If you still have issues, let me know so I can forward your issue. Kind Regards, Astraea.

Hi there, Please ensure that the password you've changed to is alphanumerical, meaning that there are only letters and numbers only. If the passwords were indeed alphanumerical, let me know so I can forward your issue. Kind Regards, Astraea.

Hi there, If you haven't yet merged your accounts, please do so by logging into your dashboard and it should resolve your issue. If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here. Please ensure the password is alphanumerical. Sorry for the inconveniences this may cause, but it is the only known solution at the moment. Kind Regards, Astraea.

Hi there, First, make sure that you have sucecssfully merged both your Red and Blue accounts. You can do the merge on the dashboard. If you've already done so, have either of you tried to reset your password and ensure that your password is alphanumerical? If not, please try to reset your password. Multiple players have reported that this fixes the error for them. Also, be 100% sure that you've done the merge and you don't have the [Merge is Required] dialogue on your dashboard anymore. If this is not the case, please let me know so I can forward this issue. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. If you played on either the Red or Blue server, you will need to merge game data files from both servers in order to play on the Silver server and have access to your past game data. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here. Sorry for the inconveniences this may cause, but it is the only known solution at the moment. Feel free to ask any questions not answered or clarified in the main Server Merge FAQ post and I'll do my best to assist. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. If you played on either the Red or Blue server, you will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. Feel free to ask any questions not answered or clarified in the main Server Merge FAQ post and I'll do my best to assist. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. If you played on either the Red or Blue server, you will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. Feel free to ask any questions not answered or clarified in the main Server Merge FAQ post and I'll do my best to assist. Kind Regards, Astraea.

No problem! As your questions have been answered, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Hi there, You should be able to remount if you logged out while in the water. You can either select your surf mount or click on the water, and it should prompt you to remount. If not, please use an Escape Rope or get into a random friendly battle and lose, teleporting you back to your last PC. Kind Regards, Astraea.

Welcome!

Hi there, Did you remember to completely wipe any past versions of PRO on your computer before downloading the new version? Errors like these happen because of multiple PRO versions conflicting with one another. You may also want to try the following Crash Issue Solutions: Let me know if these solutions work for you. Kind Regards, Astraea.

Hi there, Red and Blue servers merged to make up the new Silver server; you can find information about this here. You will also need to merge your Red and Blue game data if you played on either server in order to play on the new Silver server. Also, Yellow server is now Gold server. Let me know if you have any more questions and I'll do my best to help you (remember to read the Server Merge FAQ first though!) Kind Regards, Astraea.

Hi there, When it was mentioned that Yellow wouldn't be going down, that was specifically because Red and Blue went down for the merge. Now, the Yellow server is down for routine maintenance as there is a new client update. There is no ETA at the moment, but feel free to join the PRO Discord for up to date information. As a side note, please do not make threads regarding server status in General Support as its against our subforum rules. Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue servers are merging. The servers are currently under maintenance for 10-20+hours. Please remain patient until the maintenance is over. You can join the PRO discord for more info. Kind regards, Astraea. - Locked -

Hi there, The Red and Blue servers are merging. The servers are currently under maintenance for 10-20+hours. Please remain patient until the maintenance is over. You can join the PRO discord for more info. Kind regards, Astraea. - Locked -

Hi there, The Red and Blue servers are merging. The servers are currently under maintenance for 10-20+hours. Please remain patient until the maintenance is over. You can join the PRO discord for more info. Kind regards, Astraea. - Locked -

Hi there, The Red and Blue servers are merging. The servers are currently under maintenance for 10-20+hours. Please remain patient until the maintenance is over. You can join the PRO discord for more info. Kind regards, Astraea. - Locked -

Hi there, The Red and Blue servers are merging. The servers are currently under maintenance for 10-20+hours. Please remain patient until the maintenance is over. You can join the PRO discord for more info. Kind regards, Astraea. - Locked -

Hi there, The Red and Blue servers are merging. The servers are currently under maintenance for 10-20+hours. Please remain patient until the maintenance is over. You can join the PRO discord for more info. Kind regards, Astraea. - Locked -