Astraea

Hi there, If you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Glad to have assisted you! I'll now lock this topic as your question has been answered; have a good day! Kind Regards, Astraea. - Locked -

Hi there, Sorry to hear that your e-mail got hacked. You can change your e-mail by clicking your name in the top-right corner and selecting "Account Details". You should be brought to a landing page; on the e-mail line, click "Change" and you'll be prompted to change your e-mail. Now, you'll be prompted to enter in the new e-mail and your current password; keep in mind that you may need to reconfirm this e-mail, so make sure it's typed in correctly! Afterward, "Save" and you're good to go! Kind Regards, Astraea.

Hi there, Please do hijack another person's thread unless you have the exact same issue as them. Name changes are not out yet; please read the announcement regarding them. I'll now be locking this thread, have a good day everyone. Kind Regards, Astraea. - Locked -

Hi there, After some discussion with the team, the Pokeballs are indeed unable to be mailed and is actually intended. I regret to be the bearer of such bad news, but unfortunately, Pokeballs can be too easily abused for early game stuff, especially in the case of scams, therefore we will not be allowing them to be mailed. I'm also afraid that we cannot grant your request to spawn them and delete them on the other account. As there is nothing I can do to further your case, I'll now lock this topic and wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi there, The hourly requirement can be cumulative across all servers; so if you have 150 hours spread across all servers, you're still eligible for a name change. If you have any further questions, feel free to let me know. Kind Regards, Astraea.

Hi there, Could you try to download PRO with a different browser on your phone? According to one of our staff members with the same phone, they had issues downloading PRO with Chrome and used Opera instead. Let me know if that works for you, otherwise I'll research other potential fixes and get back to you. Kind Regards, Astraea.

Hi there, I've moved your thread from General Bugs to General Support, as what you're describing is not a bug but a user error. I've recovered your Spearow for you; please be careful next time and do not release important quest Pokemon like that. They were given to you for a reason after all! Kind Regards, Astraea. - Locked -

Hi there, We have plans to add Sinnoh Map to the game in the near future; please be patient with us! As this is not a bug, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Hi there, I've looked over your error log and it appears that your graphics card driver has crashed. First, please go ahead and make sure that your graphics card driver is up to date. It appears you're running an AMD Graphics Card, therefore, you can try to use the AMD Autodetect Tool to get it running the latest version. If it crashes upon update, I'd highly suggest trying to do a clean install next. You can also try to make an exception in your antivirus for PRO if this does not work for you. Let me know how these solutions work for you. Kind Regards, Astraea.

Hi there, Feel free to hunt with two accounts at the same time if you're able to, as long as you abide by our Rules and play legitimately. Kind Regards, Astraea. - Locked -

Hi there, You can make a second account the same way you made your original account. Go to the Register page and sign up with a new username AND a different e-mail. After signing up and verifying your account, you're free to play on it and trade between your accounts as you wish. Let me know if you have any other questions I can assist you with. Kind Regards, Astraea.

Locked as the issue was resolved in-game. Enjoy! Kind Regards, Astraea. - Locked -

Hi there, It's a surprise! You'll find out when the time comes. Kind Regards, Astraea.

Hi there, It is possible to evolve Chingling in Johto, however, it only evolves during the night with high friendship. For evolutions, the time ranges are: With that said, I'll now lock this topic and I wish you a good day! Kind Regards, Astraea. - Locked -

Hi there, Unfortunately, as PurpleMauth has stated, you will need to catch another Rattata. The best area to catch Rattatas are in the Mt. Silver Expert Belt map in Mt. Silver; it should be around Level 48 to 52, which is about halfway to Level 80. Apologies for the inconvenience; I wish you a good day and a good game. Kind Regards, Astraea. - Locked -

Hello again, I'm sorry to hear about your connectivity problems. Unfortunately, for me to bring you back to Hoenn, you'll need to be online so I can move you back there. Please let me know when you are able to connect. Kind Regards, Astraea.

Hi there, It appears you aren't online. I'll need you to log on in order to solve your issue; you are BigMystogan on Blue server, correct? Kind Regards, Astraea.

As your question has been answered awhile ago, I'll now lock this thread. I wish you a great day. Kind Regards, Astraea. - Locked -

I'll now lock this thread as your issue has been solved anyway; sorry I couldn't have been more of help! Have a great day. Kind Regards, Astraea. - Locked -

Hi there, Are you able to get online currently? I will need to meet you in-game to solve your issue.

Hi there, As you know, we do routine maintenance to ensure the health of our servers and to take backups, which helps protect our users' data. This can put the server under heavier load than usual, resulting in lag. While it can be frustrating to deal with at times, this is necessary to ensure the greater good for the game's health from a functional and social perspective. The most recent maintenance only lasted about 30-45 minutes. I'd like to take this opportunity to let you know of our recent server statistics: Please keep in mind that all maintenance sessions are done to improve your gameplay experience. If we could, we'd love for the server to never crash or lag, but this cannot always be the case due to technical limitations. We are doing our best to optimize our server stability; please stay patient with us in the meantime! On the last note, I'd also like you to observe our following General Support rule highlighted in red: With that said, I'll now lock this topic and I wish you a good day. - Locked -

Hi there, Have you thoroughly checked the three locations listed in the Legendary Megathread? The orb is definitely in one of these locations according to your variables, so please have another check! Kind Regards, Astraea.

Glad to hear you resolved the issue on your own! I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Locking this as the issue was resolved in-game. Enjoy! Kind Regards, Astraea. - Locked -