Astraea

Hi there, As you said, it appears that the Sableye in question is no longer on your account. Do you have an ID of this Sableye? It would greatly help us find out what happened to it. If you've ever shared your account with someone, it is possible that they may have released it awhile ago and the data has since been wiped from our database. It could have also been possibly traded away, but we cannot know for certain without the ID of the Pokemon. If you use multiple accounts, be sure to check every account for it, as you may have mistakenly left it on an alternate. I'd also like to add that, in the future, please use the Restore Pokemon Megathread, as most common restoration requests belong there. Kind Regards, Astraea.

Hi there, Contrary to what CobraMK has said, the alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. With that said, please take a look at the PRO Black Screen/Mono Workaround; yes, you will need to disable your antivirus, but it is only for a few steps and shouldn't pose any issue. Turning off your antivirus in the steps listed below is necessary to get your game running: At the moment, these are the current known workarounds, and it should work as long as you follow the steps correctly. I'll now lock this thread so that further misinformation does not arise; I wish you a good rest of your week. Kind Regards, Astraea.

Locking this thread as your issue has been solved; have a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. It is common for the staff team to give compensation to players due to the downtime. We've recently gave all active players with good account standing extra MS days and also 40 coins, as shown in this thread. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. Time shown below is in PST: It is common for the staff team to give compensation to players due to the downtime. We've recently gave all active players with good account standing extra MS days and also 40 coins, as shown in this thread. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. Time shown below is in PST: In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server is currently down for routine maintenance. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, As quoted in the Issue Guide: As the original OP has solved their issue, I'll now lock this topic. If you still cannot manage to solve the issue, feel free to make a thread of your own with more details as to what problem you're facing. Kind Regards, Astraea.

Hi there, The recent update to Windows Defender appears to be the culprit; the 'trojan' being detected by it is merely a false positive due to the way we obfuscate our code to keep it secure. As for the fix, quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, Does this link work? Kind Regards, Astraea.

I will now lock this topic as solved and I wish you a great rest of your week! <3 Kind Regards, Astraea. - Locked -

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, The recent update to Windows Defender appears to be the culprit; the 'trojan' being detected by it is merely a false positive due to the way we obfuscate our code to keep it secure. As for the fix, quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, It appears you have a Totodile in your party and also a Level 5 Gastly in your PC; perhaps your client did not completely load through, and therefore, was not showing your Pokemon. If I'm mistakening this and you are still missing another Totodile and Gastly, I'll need an ID for each of them (or at least an approximate time of release), otherwise I cannot recover them for you. Kind Regards, Astraea.

Hi there, If possible, please try to update to Android 4.4 or later. As listed on the downloads page, these are the current requirements needed to play PRO: If you do not meet these requirements, I cannot guarantee that PRO will run for you. If you update and still have issues running the game, feel free to let me know and I'll do my best to assist you. Kind Regards, Astraea.

Hi there, First, have you completely deleted all previous PRO game files from your phone? This could be potentially the reason why the parsing error occurs for you. You should then do a clean install from the Downloads page after making sure that all previous versions are wiped. If the above doesn't work, make sure that all PRO game files are completely wiped, and then make sure your settings allow installation from unknown sources. You can edit this setting by doing the following: After doing the above, do a fresh install of PRO again. Are you also adding the app to an SD card? This may also be a reason why the error occurs; in this case, using file manager apps like AndExplorer or installing the appropriate APK files should also fix the issue. Lastly, if none of the above have worked for you, I highly recommend upgrading your OS to the latest version. Let me know if any of these solutions work for you. Kind Regards, Astraea.

Hi there, There is no ETA for megas in PRO, and at this time, we are unsure if we are ever going to implement it. If we decide to add in megas, we would likely have to re-code the entire framework that PRO is running on currently, which would take an extraordinary amount of time. I understand this is disappointing, but this is our current answer. However, things may change in the future. Kind Regards, Astraea.

Hi ultimaking, Unfortunately, I cannot find the Vulpix that you are said to have caught. Do you have a screenshot or ID of the Pokemon in question? If the ID was 0 and never wholly saved, you may have gotten hit by a rollback; for rollback cases, I regret to inform you that we cannot restore the Pokemon for you, as it was never registered in the database in the first place. To avoid them as much as possible, read this thread. In regards to your Master balls, it appears you've recently invoked the Heatran quest. You'll need to talk to Buck at the end of the quest in order to retrieve them, but they are safe! Kind Regards, Astraea.

Hi there, Could you possibly paste the generated crash report here within spoiler tags? You can also upload it to a third-party website like Pastebin and link it here if that's easier. It's hard to troubleshoot your exact problem otherwise. Looking forward to your answer! Kind Regards, Astraea.