Astraea

Hi there, Assuming you've tried Jilan and Voldis4's workarounds, your ISP may be blocking PRO. Recently, players with Comcast appear to be having connectivity issues and being stuck in a loading map screen. If this is your provider, you may need to use a VPN in order to play. If you're unsure, try the following: Kind Regards, Astraea.

Hi everyone, This bug is known and will be fixed soon. If you wish to not be PM'd during this bug, use the command '/pmoff' and you shouldn't receive any. Sorry for the inconveniences caused, and I wish you all a great rest of your week. Kind Regards, Astraea.

Hi there, Are you sure you're clicking yes on the dialogue box that appears after the Haunter has been traded back to you? If you do not click Yes, the Haunter will not evolve. If this is not the case, could you be a bit more descriptive? Is the box not appearing for you at all? Do you play on an Android or PC? More information will better help me assist you. Kind Regards, Astraea.

Hi there, I've split off your post from the original topic as I'm not quite sure if you're experiencing the same problem as the previous OP. Does the game not start up at all, and you get an error that looks like this?: If so, please try the following: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

As your issue has been solved, I'll now lock this topic; I wish you a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

As your question has been answered, I'll now lock this topic. Thank you for your swift response SViper! Kind Regards, Astraea. - Locked -

Hi there, It appears you've already completed the S.S. Anne quest; since your issue has been resolved, I'll now lock this topic and I wish you a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: Let me know if the above solutions work for you; until then, I wish you a great rest of your day! Kind Regards, Astraea.

Locking this thread as solved; enjoy the rest of your week! - Locked -

- Moved to Proper Subforum -

Welcome!

Welcome!

Welcome!

Welcome!

Welcome!

Hi there, I've looked over your error log and it appears that your graphics card driver has crashed. First, please go ahead and make sure that your graphics card driver is up to date. It appears you're running an AMD Graphics Card, therefore, you can try to use the AMD Autodetect Tool to get it running the latest version. If it crashes upon update, I'd highly suggest trying to do a clean install next. You can also try to make an exception in your antivirus for PRO if this does not work for you. Let me know how these solutions work for you. Kind Regards, Astraea.

Hi there, The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Kind Regards, Astraea.

Correct. Do you have any other questions I can help you with? Kind Regards, Astraea.

Hi there, Don't worry; your Pokeballs are safe! It appears you've recently invoked the Heatran quest; you'll need to talk to Buck once you've completed the quest in order to have them returned to you. Let me know if you have any other questions or concerns that I can assist you with. Kind Regards, Astraea.

Hi there, After you've defeated the 8th gym of Johto you can freely use your Kanto-caught Pokemon. I hope this answers your question! Kind Regards, Astraea.

Hi Troyjam, If you do not know why you have been banned, please look at the reason on your PRO Dashboard. You are free to make an appeal for it in Discipline Appeals, however, this is not the place; please observe our following General Support rule: With that said, I'll now lock this topic. Have a great rest of your week. Kind Regards, Astraea. - Locked -