Astraea

Hi there, You have stated that you disconnect after a few minutes and it's been a recent issue; this leads me to believe something faulty is happening on your side of the connection. While it is true that our servers do crash, they will not randomly kick only a few players out of the game, therefore, it is likely something on your connection that is causing these random kicks. If you have a tendency to disconnect often, I would highly suggest the following steps: You should also troubleshoot your connection; although your connection can be generally good, a dead signal every so often can cause you to disconnect from the game completely. This is likely to be the case for you. You can check out a few guides that I've found and personally use: Quick Windows Networking Fixes (Windows Only) and Troubleshooting with Ping and Traceroutes (Windows, Apple Mac OS X, and Linux supported). Again, you'll want to look out for any ping falls that may indicate an issue with your connection. Lastly, I would recommend troubleshooting your router as it may have malfunctioned. You'll need to look up the guide to troubleshoot your make and model, but here is a General Router Troubleshooting Guide in the meantime. Also, is your ISP Comcast? There have been recent reports of connectivity issues with said provider and may be worth looking into. Looking forward to your answer; until then, have a great day! Kind Regards, Astraea.

Hi there, I'm assuming both of you are getting stuck in a Loading Map screen? If so, please try the following, as quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Deleted the first guild post as requested. Enjoy the rest of your week and best of luck with your guild! Kind Regards, Astraea. - Locked -

Hi there, The game has recently been updated with some Generation 7 elements, part of that giving Gengar the ability Cursed Body instead of Levitate. Unfortunately, there is nothing I can do for you as it is not a bug but an intended change. I'll be locking this thread now; in the future, feel free to bump your post every 24 hours for visibility instead of making a new thread. This helps prevent spam and double posts. Kind Regards, Astraea. - Locked -

Welcome!

Glad to hear that everything is working for you now! I'll now lock this thread as your issue has been solved. - Locked -

Hello there, Could you be a bit more descriptive as to what you're experiencing exactly? Are you unable to start the game period, or can you simply not log into the Blue server? If the latter were the case, the server may have been down; in the future, use the following steps below before making a General Support post: -[/hr] If the above was not the case, please give me as much detail as I can so that I may be able to assist you. Information like the type of OS you're running, steps you took and when the error occurred within these steps would be a start. Kind Regards, Astraea.

Welcome!

Hello Alex, and welcome to PRO!

Welcome!

Welcome back!

Hi there, If you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, Looking further into your case, it appears you may have lost one of your dex entries of the legendary dogs due to some mishap. To restore that data, try to talk to Oak's PC in his lab, as shown below: If that doesn't work, you may want to double-check that that dogs aren't at their locations. Let me know if either of these solutions work for you; until then, have a great rest of your week. Kind Regards, Astraea.

Hi there, Looking into your case, it appears you have successfully activated your membership. However, I'll add a short explanation about membership anyway to help you in the future! You will then get a system message looking exact or very similar to: System: You have used a Small Membership Medallion and Added 15 Days Membership to your Account! The system message may change depending on the type of membership that you have purchased. In the future, you can check if you have a membership by looking at the top left-hand of your screen when in-game; if you see the following icon below, you have a current active membership: Additionally, you can also check your PRO Dashboard and under the server you are playing on, there should be an expiration date under Membership. Kind Regards, Astraea. - Locked -

Glad to hear and thank you for trusting us! Since your issue has been resolved, I'll now lock the topic and wish you a good rest of your week. Kind Regards, Astraea. - Locked -

Hi there, I'm extremely sorry for the crash you've experienced and I understand how frustrating it can be. We are constantly trying to improve our sever stability, but it isn't perfect. Unfortunately, we are unable to refund your losses being due to a crash or rollback. As stated in the Issue Guide: To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. I realize that may not exactly pertain to what you've just experienced, but it may help further cases you encounter in the future. As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

It's a bug concerning the naming database for moves; what Nebulas detailed is the current workaround to it. I'll now lock this topic as a workaround has been given to you; apologies for the inconvenience! Keep an eye out on the Downloads & Update Logs for when it gets fixed. Kind Regards, Astraea. - Locked -

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, First, be completely sure that you have all the requirements as listed in the Legendary Megathread. Secondly, it appears you have not talked to the dogs at the Burned Tower before trying to find them in their respective dex places. Could you go ahead and try that for me? Kind Regards, Astraea.

Hi there, One of our content scripters are aware of this issue and is currently looking into it, as quoted by Leitah: In the meanwhile, I would like to thank you for your patience with us! Kind Regards, Astraea.

Hello, As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: If the above does not work for you, are you perhaps playing on a public connection such as a university/college, or are you using an ISP from the UAE? Looking forward to your answer, Astraea.

Hi there, As it appears the first solution did not work for you, have you tried the secondary workaround detailed here? Kind Regards, Astraea.

As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: If the above does not work for you, are you perhaps playing on a public connection such as a university/college, or are you using an ISP from the UAE? Looking forward to your answer, Astraea.

Hi there, Your computer is not affected by a Trojan Virus. The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.