Astraea

Hi there, The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, After checking the database for this shiny Geodude, it appears you may have lost it in a crash or rollback. We are constantly trying to improve our sever stability, but it isn't perfect. I regret to inform you that we are unable to restore your Geodude due to the rollback, as it was never fully saved into the database in the first place. As stated in the Issue Guide: To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

Hi there, Could you be a bit more clear as to what bug you're trying to report? If possible, providing screenshots of your bug would also greatly help me troubleshoot this with you. Rotom is supposed to evolve into Rotom-Wash on Route 120 upon level-up; are you experiencing something else? Kind Regards, Astraea.

Hi there, I'm extremely sorry for the lag and disconnects you've experienced and I understand how frustrating it can be. We are constantly trying to improve our sever stability, but it isn't perfect. The recent maintenance has made Red and Yellow much more stable, but Blue appears to have some issues. Since the Red and Blue servers are planned to merge in the near future, we are likely going to wait until then to try to optimize server uptime. Unfortunately, we are unable to refund your losses being due to a crash or rollback. As stated in the Issue Guide: To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

Hi there, Doing the aforementioned steps in my first response should allow the game to start running properly. The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. Kind Regards, Astraea.

Hi there, It appears there was a corrupt map on the map server which has since been fixed and porting to Vermilion City from Love Island should work now; is that not the case for you? If so, please let me know when you're online so I can move you out of there. Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, I'm sorry to say that we cannot de-evolve or change your Rotom's form. A few members of the staff team have tested the Rotom-Heat evolution and we can confirm that said evolution in the Jagged Pass works as intended. Do you have any screenshots of your Rotom trying to evolve into Rotom-Wash at the Jagged Pass, or maybe other possible evidences? Kind Regards, Astraea.

Hi there, It appears you have an escape rope in your inventory. If you are still stuck despite relogging after seeing this response, can you try to use an escape rope? You should be transferred to your last visited PC by using it, which should "unstuck" you. Kind Regards, Astraea.

Hi there, You have stated that you disconnect after a few minutes and it's been a recent issue; this leads me to believe something faulty is happening on your side of the connection. While it is true that our servers do crash, they will not randomly kick only a few players out of the game, therefore, it is likely something on your connection that is causing these random kicks. If you have a tendency to disconnect often, I would highly suggest the following steps: You should also troubleshoot your connection; although your connection can be generally good, a dead signal every so often can cause you to disconnect from the game completely. This is likely to be the case for you. You can check out a few guides that I've found and personally use: Quick Windows Networking Fixes (Windows Only) and Troubleshooting with Ping and Traceroutes (Windows, Apple Mac OS X, and Linux supported). Again, you'll want to look out for any ping falls that may indicate an issue with your connection. Lastly, I would recommend troubleshooting your router as it may have malfunctioned. You'll need to look up the guide to troubleshoot your make and model, but here is a General Router Troubleshooting Guide in the meantime. Also, is your ISP Comcast? There have been recent reports of connectivity issues with said provider and may be worth looking into. Looking forward to your answer; until then, have a great day! Kind Regards, Astraea.

Hi there, I'm assuming both of you are getting stuck in a Loading Map screen? If so, please try the following, as quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Deleted the first guild post as requested. Enjoy the rest of your week and best of luck with your guild! Kind Regards, Astraea. - Locked -

Hi there, The game has recently been updated with some Generation 7 elements, part of that giving Gengar the ability Cursed Body instead of Levitate. Unfortunately, there is nothing I can do for you as it is not a bug but an intended change. I'll be locking this thread now; in the future, feel free to bump your post every 24 hours for visibility instead of making a new thread. This helps prevent spam and double posts. Kind Regards, Astraea. - Locked -

Welcome!

Glad to hear that everything is working for you now! I'll now lock this thread as your issue has been solved. - Locked -

Hello there, Could you be a bit more descriptive as to what you're experiencing exactly? Are you unable to start the game period, or can you simply not log into the Blue server? If the latter were the case, the server may have been down; in the future, use the following steps below before making a General Support post: -[/hr] If the above was not the case, please give me as much detail as I can so that I may be able to assist you. Information like the type of OS you're running, steps you took and when the error occurred within these steps would be a start. Kind Regards, Astraea.

Welcome!

Hello Alex, and welcome to PRO!

Welcome!

Welcome back!

Hi there, If you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, Looking further into your case, it appears you may have lost one of your dex entries of the legendary dogs due to some mishap. To restore that data, try to talk to Oak's PC in his lab, as shown below: If that doesn't work, you may want to double-check that that dogs aren't at their locations. Let me know if either of these solutions work for you; until then, have a great rest of your week. Kind Regards, Astraea.

Hi there, Looking into your case, it appears you have successfully activated your membership. However, I'll add a short explanation about membership anyway to help you in the future! You will then get a system message looking exact or very similar to: System: You have used a Small Membership Medallion and Added 15 Days Membership to your Account! The system message may change depending on the type of membership that you have purchased. In the future, you can check if you have a membership by looking at the top left-hand of your screen when in-game; if you see the following icon below, you have a current active membership: Additionally, you can also check your PRO Dashboard and under the server you are playing on, there should be an expiration date under Membership. Kind Regards, Astraea. - Locked -

Glad to hear and thank you for trusting us! Since your issue has been resolved, I'll now lock the topic and wish you a good rest of your week. Kind Regards, Astraea. - Locked -