Shinohara

Hi @sinnx81 I'm sorry for the inconvenience. It seems like you're still missing the caught data of some Pokémon. In specific: Lanturn, Xatu, Forretress, Steelix, Shuckle, Mccargo, Piloswine, Donphan, Hitmontop, Porygon2, Elekid, Magby. Could you please capture them and then try again to obtain the G.S Ball? Looking forward to your reply, have a wonderful day!

Hi @Renamk2 I'm sorry for the inconvenience. Could you pleese describe what is the issue that you're experiencing while you try to create an account? Looking forward to you reply, have a wonderful day!

Hi @Pasqual0123 Could you please tell me what were you doing 1-2 hours ago ? I need you to tell me exactly every single thing you did and npc you interacted with in order to investigate the issue. Looking forward to your reply, have a wonderful day!

Hi @Dassmu I'm sorry for the inconvenience. Could you please come online and let me know when you are online? Looking forward to you reply, have a wonderful day!

Hi @Sumunaik670 I'm sorry for the inconvenience. I would like to inform you that there is not any estimated time as for when new regions, contents, features will come. Please, take your time to read the following: I hope the information provided was helpful, please let me know if something is unclear and if you have any further questions. Have a wonderful dayu!

Hi @Pasqual0123 I'm sorry to hear about your situation. I would like to inform you that this is not a bug but it is intended to work like that. In specific, the one you're checking is the time passed since you started the region of Hoenn. As you have started Hoenn for the first time when you had 323 hours and you have now 325, that means that you have a total of 1-2 hours of playtime in Hoenn/Hoenn hours. I hope the informtation provided was helpful. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Shabalingling I'm sorry for the inconvenience. I would like to inform you that , unfortunately, we cannot de-level your gyarados as it would be unfair to those who accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we delevel your Pokémon and not theirs. Also, we offer these services exclusively to make up with failed evolutions as it would be irreversible and make the Pokémon useless. If you would like to re-enter the cave and continue the quest, then you'd have to level another Pokémon keeping in mind that the maximum level usable is 60. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if you have any further questions, have a wonderful day !

Hi @Dassmu I'm sorry for the inconvenience. I would like to inform you that i've teleported you back to your last visited pokecenter. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @Dassmu I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @rudy030903 I'm sorry to hear about your situation. I regret to inform you that, unfortunately, we are not able to refund you of your lost Ticket as it would be unfair to the others that accepted the loss of their progress due to crashing, regardless of on our end of theirs, if we restore your ticket and not their item/pokemon/progress. Also, we have no way to verify in our database that you really had the item. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Have a wonderful day.

Hi @yelodash I'm sorry to hear about your situation. I regret to inform you that, unfortunately, we are not able to refund you of your lost Ticket as it would be unfair to the others that accepted the loss of their progress due to crashing, regardless of on our end of theirs, if we restore your ticket and not their item/pokemon/progress. Also, we have no way to verify in our database that you really had the item. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Have a wonderful day.

Hi @Cattybandit I'm sorry to hear about your situation. I regret to inform you that, unfortunately, we are not able to refund you of your lost Ticket as it would be unfair to the others that accepted the loss of their progress due to crashing, regardless of on our end of theirs, if we restore your ticket and not their item/pokemon/progress. Also, we have no way to verify in our database that you really had the item. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Have a wonderful day.

Hi @promaster111 I'm sorry to hear about your situation. I regret to inform you that, unfortunately, we are not able to refund you of your lost Ticket as it would be unfair to the others that accepted the loss of their progress due to crashing, regardless of on our end of theirs, if we restore your ticket and not their item/pokemon/progress. Also, we have no way to verify in our database that you really had the item. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Have a wonderful day.

Hi @Xkrono I'm sorry to hear about your situation. I regret to inform you that, unfortunately, we are not able to refund you of your lost Ticket as it would be unfair to the others that accepted the loss of their progress due to crashing, regardless of on our end of theirs, if we restore your ticket and not their item/pokemon/progress. Also, we have no way to verify in our database that you really had the item. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Have a wonderful day.

Hi @Sumunaik670 I'm sorry for the inconvenience. I would like to inform you that the ability of Gengar has been changed from Levitate to Cursed Body as Pokemon Revolution Online is a game in continuous update and almost all the mechanics have been updated to the generation 7 where Gengar has indeed lost Levitate in change of Cursed Body. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @YiinYaang I'm sorry for the inconvenience. Could you play try please try the following procedure in the same exact order i give you : Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @BRAAULIO I would like to apologize for the inconvenience and thank you for the report. The issue has been forwarded to our developers that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved. When the issue will be fixed i will update you through this thread and we will make an announcement on our OFFICIAL PRO DISCORD. Please, be patient in the while and let me know if you have any further questions. Have a wonderful day!

Hi @tubes2 I would like to apologize for the inconvenience and thank you for the report. The issue has been forwarded to our developers that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved. When the issue will be fixed i will update you through this thread and we will make an announcement on our OFFICIAL PRO DISCORD. Please, be patient in the while and let me know if you have any further questions. Have a wonderful day!

Hi @PrabuKanth07 I would like to apologize for the inconvenience experienced. However, remember that spamming thread is strictly forbidden and your account's access may be limited due to those action. In the future, please follow the procedure given by us staff members and be patient while you wait your issue to be solved. However, as your issue has been solved now, i will close the thread. I'm happy to see that everything has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @PrabuKanth07 As stated above numerous times, can you please stay connected to the game / logged in the game for 5 minutes? If you continue to go offline, i cannot help you. Also, stop to spam thread as it can lead to punishments. Looking forward to your reply.

Hi @PrabuKanth07 Once again, the only way to solve this issue is that you have to stay online in the game. Can you please stay online for at least 5 minutes without loggin out? If you keep loggin out, i cannot help you in any possible way as teleporting you in this way require you to be online and the normal procedure didn't help.. Looking forward to your reply, have a wonderful day.

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

Hi @CreepZ Thank you for providing the screenshot. As stated above, if your friend gave you the permission then you're allowed to move the said Pokémon and it is totally fine. Once again, thank you for contacting us about your concern. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day