Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. Unfortunately, i'm sorry to inform you that the step you mentioned have to be made everytime you re-download the client in order to make sure that the client works proplerly. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Dustified I'm sorry for the inconvenience I would like to inform you tht your account has been unmerged and you can now merge it aagain.. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account Dustified and it seems like you have 211 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the WEBSITE-FORGOT PASSWORD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Var0x I'm sorry for the inconvenience. Unfortunately, i was not able to replicate the error. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach your Pokémon again the said move and it should work. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we refund your money and not their money/pokemon/etc. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @linfeo I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Could you please check that? Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. Looking forward to your reply, have a wonderful day !

Hi @Sayed I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @khurshid I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @Reeselover3 I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @Riffen I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. Regard your Pokémon, unfortunately, i'm sorry to inform you that we cannot refund you of your lost money Pokémon/progress as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your cooldowns and not their pokemon/money/cooldowns. Please, take your time to read below: For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @Drojal Yes, that was the file. However, if you have been able to solve the issue, there is no need to send it. Can you confirm me that you've been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @Drojal I'm sorry for the inconvenience Could you please check the folder of the client and look for a file called pathererror.txt? Once you find it, could you please attach it here? Looking forward to your reply, have a wonderful day!

Please keep this discussion civil, any rule breaking comments will be deleted and you will be punished accordingly.

Hi @Algerie31 I'm sorry for the inconvenience. I would like to inform you that the issue should now be solved, could you please check that? Looking forward to your reply, have a wonderful day!

Hi @Dustified I'm sorry to hear about your situation. I would like to inform you that once you merged your account, you selected the wrong server where you had no progress. That have lead you to restart your story and, as the merge automatically reordered your Pokémon in a random way, you finished to play the Kanto's story with a Johto's Pokémon in your team. As you know, you cannot use the Pokémon native other regions while you are playing a specific region, and therefore they should be locked in you rPC until you would have obtained the 8th badge of the current region you are playing. Therefore, all the Pokémon you may have in your party that are not native of Kanto, in this case alakazam, are currently stuck in your team. Before proceeding in moving in your PC your Alakazam, i would like to ask you if you would like to unmerge your account in order to get back all your story-progress or if you would like instead to continue with your current progress and re-do the story. Please, in case you should decide to unmerge, refrain from doing any trade on the silver server, as that would made you not anymore eligible for the unmerge. Looking forward to your reply, have a wonderful day !

Hi [uSER=936856]@dcp19[/uSER] I'm sorry to hear about your situation. It seems like your Black Medallion Boost is still active. Could you please talk with the Psychic Yukki into one of the Pokecenters and check how many hours you have left? Looking forward to your reply, have a wonderful day!

Hi @GlogS I would like to apologize for the inconvenience experienced and thank you for reporting this bug. The issue has been forwarded to our developers that will look into it and work to find a fix to the issue. Unfortunately, i cannot give you any estimated time as for when the issue will be solved. Nevertheless, once the issue will be solved i will update you through this post. Please, be patient in the while the issue gets fixed and let me know if you have any further questions. Have a wonderful day !

Hi @sgarac I'm sorry to hear about your situation. Could you please provide a video of this issue? Looking forward to your reply, have a wonderful day!

Hi @Neddi87 I'm sorry for the inconvenience. I would like to inform you that the cooldown of the Bug Catching Contest is server based. That means that it resets at the same time for every player. In specific, it resets every day at 00:00, GMT +0. I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @1nchterror I'm sorry for the inconvenience. I would like to inform you that this is not a bug but it is intended to not gain experience from the Team Aqua and Team Magma's grunts in the Mt. Pyre.. That part is intended to be a challenge for the players, in part to prepare you for the battles you will have to do later! However, even if it is not recommended, you are able to skip each trainer by logging out when dialogue starts. Let me know if something is unclear and if you have any further questions. Have a wonderful day!

dsadasdsa Hi @thesoto35 I'm sorry to hear about your situation. I would like to inform you that, despite your PC can hold a maximum of 1000 pokemon, you won't be able to catch anymore Pokémon once you have 900 pokemon stored. This has been made in order to avoid any possible issue and bug related to the storage of Pokémon. Unfortunately, i'm sorry to inform you that we are not able to refund you of your Master ball or respawn Manaphy as it would be unfair to the others that accepted their loss due to the storage limit, despite it is stated that it is not possible to catch pokemon after 900 pokemon stored. Nevertheless, if you would like to have another chance to catch Manaphy you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @DjClown I'm sorry for the inconvenience. Could you please try the following procedure and letme know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @OzzyMate I'm sorry for the inconvenience. I would like to inform you that the happiness of both the Pokémon have to be 255. Could you please try to make their happiness 255 and then try again to talk with the ranger? Looking forward to your reply, have a wonderful day!