Shinohara

Hi @Voldis4 Thank you for contacting us about your concern. As first thing, i would like to thanks @GlogS who has provided already a really complete and accurate answer about the topic. As it has been stated already, the ID serves as a way to prove that the Pokémon exists and is currently saved in our Database and is not seen from other players when you link the Pokémon in chat. In addition, and confirming something that has been stated above, thanks to our TOOLS we are able to track every info of a Pokémon, such as: Caught data of the Pokémon Original trainer, which is the user that caught the Pokémon. Current owner of the Pokémon, in case the Pokémon is not held anymore by the original trainer Statistics such as Level, IV, EV, Ability, Nature, Item, Form (Shiny and special forms like Valentine, Christmas, etc) and position of the Pokémon (If it is in your team or in the PC) Also, we are able to check all the trades that a user has made, which make us able to check when some Pokémon, or an item, is traded and who is the one receiving it. I would like to assure you that we do not move any Pokémon from any account, unless when specific trade rules are broken, without having first the permission of the current owner. For example, if you should trade a Pokémon to someone that has not played yet the region where the traded Pokémon is native from, we could not move it back without first have the permission of the current owner that has the pokemon blocked. Therefore, it is good to note that we, as PRO STAFF, take actions only when we have enough evidences to do that. This because we always aim to protect our players and their data, info and progress. Even if someone should try to report you trying to scam us/you, we would make accurate investigations before proceeding. It is also good to note that if someone should try to scam you and us by providing a false evidence-/fake proof, we would notice it instant and would take actions against that person, as scamming is strictly forbidden, not tolerated and lead to the permanent ban of the account. Regarding your Pokémon being stolen, taking in consideration what has been said above about the fact that a Pokémon cannot be stolen through ID, if you should need to lend one of your Pokémon then it is suggested to use the LENDING TRADE which is a feature that permit you to lend a Pokémon and automatically send it back to you when you most prefer. If you are afraid to be scammed in any other, way it is indeed suggest to take every possible screenshot of the chat since, as stated above, we cannot take any actions if we have no evidence of the happened. I hope the information given was helpful and that every point and doubt you had has been cleared. Let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @PrabuKanth07 I'm sorry for the inconvenience. I would like to inform you that i have sent you to your last visited pokecenter. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @BiriTRAB I'm sorry for the inconvenience. I was not able to replicate the error and i could teach Endeavor without any issue. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @CreepZ I'm sorry for the inconvenience. I would like to inform you that your Sableye is currently in your PC. Could you please search "Sableye" in the PC-Search bar? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi @mastercreed I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @Sefolettin I'm sorry for the inconvenience. It seems like you are still missing the caught data of Castform. Could you please try to catch castform and see if you can continue with the quest? You can find castform in the following locations: Castform #Map Area Daytime Rarity MS Level Item Route 129 Fish (Super Rod) M/D/N Tier 8 No 28-36 Damp Rock Jagged Pass Land M/D/N Tier 8 No 18-22 Heat Rock Route 111 Desert Land M/D/N Tier 8 No 20-24 Smooth Rock Route 217 Land M/D/N Tier 8 No 35-39 Icy Rock Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi @coopersnell18 I'm sorry for the inconvenience. I would like to inform you that, as stated in the SPAWN CHANGELOG, both frillishy and jellicent have their valentine themed version. In specific, you can find a complete list of what Pokémon have a valentine themed version by checking in the spoiler here below: I hope the information given was helpful, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Kuremata I'm sorry to hear about your situation. Unfortunately you cannot change your username as of now due to the topic being closed, as you well know. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. Regard the issue with your Pokémon, are the accounts on the same server? If yes, you simply have to obtain the 4th badge of Kanto in order to be able to trade. Unfortunately we are not able to move the Pokémon from an account to another as it would be unfair to the others that accepted the fact they have to obtain the 4th badge of kanto in order to be able to trade if we move your Pokémon and not theirs. Also, it is good to note that, in the case you should have a Pokémon native of a region that you've currently not played yet, you will have to obtain the 8th badge of the said region in order to be able to use those Pokémon. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @BillyGeeGee I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @fvzlapro I'm sorry for the inconvenience. Could you play try please try the following procedure in the same exact order i give you : Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @warchest I'm sorry for the inconvenience. I would like to inform you that your Sneasel has now been deleveled, could you please check that? To evolve it, make it hold a razor claw and make it level up during night. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @Aldrish I'm sorry for the inconvenience. Rotom no longer evolves in designated routes, but rather evolve by taking over certain appliances like in the real games. Below are map names where you can find boxes which contain different appliances for your Rotom. You simply have to go in one of the following locations, interact with the boxes and choose the form of Rotom you most prefer. Do note that each Appliance corresponds to a different form of Rotom. They are as follows: I hope this can help, let me know if you have any further questions. Have a wonderful day !

Hi @Grow01 I'm sorry for the inconvenience. I would like to inform you that the Dashboard, which you can access from HERE, is a part of our website where you can access useful information such as the date of when you created your account, the email associated to your account, the last IP, the activation date of your Membership, etc. Also, it can be used to change your password and to check the reason of a possible in-game ban. I hope the information given was helpful, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @TrainerAnni I'm sorry for the inconvenienice. I would like to inform you that if you would like to have another chance to catch Registeel you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE Take note that, unfortunately, i am unable to respawn Registeel for you because it would be unfair towards all the players that accepted the fact they had to fight Nikola in order to respawn the Legendary Pokémon they wanted to catch after a disconnection/crash. I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @dukmak I'm sorry for the inconvenience. Could you play try please try the following procedure in the same exact order i give you : Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @ChaseWolf02 I'm sorry to hear about your situation. Could you please tell me which is the account you're experiencing the issues on? Even if you have been able to fix it, checking it may help us to find a possible issue. Looking forward to your reply, have a wonderful day!

Hi @alfecor7 I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our content scripter team that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. Nevertheless, you should be able to fight it normally when the mini-boss is not in cooldown. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Benikisaki I'm sorry for the inconvenience. I would like to inform you that the ability Contrary is currently coded incorrectly, as it indeed do not invert the stats changes. This is stated in the LIST OF BROKEN MOVES which you can check to see what move and ability are not coded or coded incorrectly. There is not an estimated time as for when the move will be coded, please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @CreepZ Thank you for contacting us about your concern. Unfortunately we have not a vietnamese-speaker in our team. However, if i'm correct translating, it seems like you're asking if you can move your friend's belongings to your account. In this case, the best for you would be ask directly to your friend if you can get their Pokémon, money and items. Do note that, as long as you have permission from them, it would be fine to move those items. However, in case you should move them without any permission, you could be sanctioned. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @koreno I'm sorry to hear about your situation. The issue has been forwarded to our content scripter that will look into it and work to find a fix to the issue. Unfortunately, i cannot give you any estimated time as for when the issue will be solved. Nevertheless, once the issue will be solved i will update you through this post. Please, be patient in the while the issue gets fixed and let me know if you have any further questions. Have a wonderful day!

Hi @pokemaster0908 I'm sorry to hear about your situation. However, it seems like you have correctly accessed your account and that you have been able to log back into that. Could you please confirm then that you have been able to solve your issue? Have a wonderful day!

Hi @samwise58 I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @painbr I would like to inform you that we are really sorry about this situation. I would like to inform you that we are aware of the fact that the reward have not been given yet and, once again, we are sorry about that. However, i can assure you that we are working on that and that, despite i can't give you any estimated time, they will be given as soon as possible. Nevertheless, once the issue will be solved i will update you through this post once they will be given. Please, be patient in the while and let me know if you have any further questions. Have a wonderful day !

Hi @DopeMope I'm sorry to hear about your situation. Do you have the chance to download the application from our website on a PC and then moving it from the PC to the smartphone ? If you have that possibility, please delete all the current PRO File and then try that and let me know if you have been able to solve your issue. Looking forward to your reply, have a wonderful day!

Hi @Sylphie Once again, welcome back on PRO ! I will try to answer to all your questions and clear all your doubts as best as i can. -[/hr] The Safari Zone are special areas that can be found in the following places: Kanto Safari Zone, Fuchsia City Johto Safari Zone, Route 28 Hoenn Safari Zone, Route 121 Sinnoh Safari Zone, Pastoria City And they usually gets used for two reasons: EV Training, using the EV Training area Hunting specific Pokémon The cost to access the hunting area is 5,000 Pokédollars for 20 minutes while the EV Training area require a fee of 10,000 Pokedollars to be accessed. In alternative, you can buy the 24 hours pass for 50,000 pokedollars which permits you to access the hunting area for 24 hours free and which lower the ev training zones cost to 2,000 pokedollars. You can check what Pokémon can be found in those area by using the command ^s nameofthemap on our OFFICIAL PRO DISCORD, as well as ^s nameofthepokemon to check all the locations where a specific Pokémon spawn. If you should need more info related on how to ev train your Pokémon, you can check our official guide EV ZONE BREAKDOWN You can obtain further info about the safari by checking our official wiki page: PROWIKI SAFARI ZONES and from there click on the safari of the region you prefer. -[/hr] Regard the valentine themed Pokémon, i would like to inform you that one of our contributors has made a showcase guide where you can check all the valentine themed Pokémon. The thread-showcase i'm talking about is the followin: VALENTINE THEMED POKEMON by Necro -[/hr] Regard the best Pokémon from the 3rd-4th generation until the 6th, i think that the answer may be subjective. For example, to complete the story every single Pokémon can be used, despite Gyarados and Gengar are the most suggested. All the Pokémon can be used because the story have been developed in a way to permit everyone to enjoy it using every Pokémon they preferred. For what regard PVP instead, you may want to check the PVP TIER LIST OF SMOGON, keeping in mind that generation 7 pokemon and mega are not yet available to players. You can also check the PVP VIABILITY TIER LIST for further info about the most used pvp pokemon. Also, you can join our OFFICIAL PRO DISCORD and use the PVP-Channels in order to ask tips, advices and strategies to the pvp-players of the game. -[/hr] This is a decision that is entirely up to you. Personally, i always suggest to enjoy the story and make sure to enjoy it as best as possible. I would suggest to leave the Pokedex and the evolution for when you will finish all the regions and you will start to focus on legendary Pokémon and specific side quests that may have specific and particular requirements. Also, it is important to note that some side-quest and legendary require specific playtime-hours of a specific region. This doesn't mean you have to stay in those region, but instead the time get counted since you unlock them and even if you're not physically in those regions. Therefore, the sooner you unlock the later regions and the soon you will start to farm hours to use them in the future for side-quests and legendaries. For example, some quest may require 150 hours passed since you unlocked Hoenn. -[/hr] Regard a siggie, assuming you're talking about a signature, i would like to inform you that most of the people sell them, in change of pokedollars, in our ART SHOPS In alternative you can find something you like on google or any image-hosting website like deviantart and use it. To add a signature to your profile you can do it from here: ACCOUNT - SIGNATURE or manually going in the settings of your profile and selecting signature. -[/hr] I hope the information provided was helpful. Plaese, let me know if something is unclear and if you should have any further questions and i will be more than happy to clear any doubt and assist you. Have a wonderful day!