Shinohara

Hi @Ta7esh I'm sorry for the inconvenience. Could you please try to swap the position of your Pokémon in team once the battle finish and let me know if it solves your issue? Looking forward to your reply, have a wonderful day !

Hi @Sezanar I'm sorry to hear about your situation. I regret to inform you about this, but we cannot refund your Shiny Venomoth because it would be unfair to the other players who have accepted their losses due to crashing (regardless of our end or theirs) if we restore your pokemon and not their pokemon/money/cooldowns. Please also take the time to read the thread linked below, for future reference. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress and that a shiny can be hard to find, but i hope you can understand why we cannot fulfill your request. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day.

Hi @notskie I'm sorry for the inconvenience. I'm happy to see that you have found Tukul, could you please confirm that you have been able to find Kyloas well, as i've asked above? If you should not find him, could you please take a screenshot of all the location of where Kylò can be found and attach it in the thread? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

As i've seen that you logged in your main account and you have been able to recover it, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day

Hi @VLDMaster I'm sorry for the inconvenience I would like to inform you tht your account has been unmerged and you can now merge it aagain.. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account VLDMaster and it seems like you have 27 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the WEBSITE-FORGOT PASSWORD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @OzzyMate I'm sorry to hear about your situation. Could you please use the command /happy 1-6 to check both of the Pokémon's happiness? After that, please make a screenshot and post it here in the thread. Looking forward to your reply, have a wonderful day !

Hi @Kucalowa I'm sorry for the inconvenience. I would like to inform you that your Pupitar has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @intergalax I'm sorry to hear about your situation. However, using CCLEANER to clean only the old files and not the registry, should be secure and fine. Nevertheless, if you decide to skip that part, you may want to try the said procedure without using ccleaner, and download the game from the link here below: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from PRO MEGA 32bit Please, let me know if you have been able to solve your issue using the PRO MEGA 32bit i passed you above and if you have any further questions. Have a wonderful day!

Hi @mateusfalcor I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems like you have a level 54 Ditto in your PC, and that you also have obtained already the Bike Voucher. With that said, could you please tell me which is the Ditto you re looking for and try to describe your issue more accurately and specific? Looking forward to your reply, have a wonderful day !

Hi @adra I'm sorry for the inconvenience. Could you please check the following thing: Have the officer being kicked out from the guid. Be reinvited and promoted to Leader. Get demoted back to Officer. Plese, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi @Darkroadsahead I'm sorry for the inconvenience. I was not able to replicate the error and i could teach Flamethrower without any issue. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please interact with a Move Relearner and pay 2000 pokedollars to teach again the move to your Pokémon. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we refund your money and not their money/pokemon/etc. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @PricklyPear I'm sorry for the inconvenience. It seems like you have already obtained Flash and it is currently in your inventory. Could you please confirm me that your issue has been solved? Looking forward to your reply, have a wonderful day!

Hi @Jhostyn9 I'm sorry for the inconvenience. Could you please tell me what kind of error are you experiencing? Where does your client freeze? Looking forward to you reply, have a wonderful day!

Hi @Badhon001 I'm sorry for the inconvenience. I would like to inform you once again that i need you to be online in order to solve your issue. Please, could you tell when you will be online? I need you to tell me when you will be online, and not when you have been online, so i can teleport you. Looking forward to your reply, have a wonderful day!

Hi @VLDMaster I'm sorry for the inconvenience and the delay. I would like to inform you that i have forwarded your request to an Admin. Please, be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developers may be busy. Meanwhile you wait to be unmerged, If you have any further questions, please don't hesitate to ask. Have a wonderful day.

Hi [uSER=2291879]@Duerenkran[/uSER] I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @intergalax I'm sorry for the inconvenience. Could you please try the following procedure: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE If you should not be able to open any of the link you find on the website, could you please tell me what is your operative system? (windows 64/32, mac, etc). Looking forward to your reply, have a wonderful day !

Hi @Dayz I'm sorry for the inconvenience. I would like to inform you that your Staryu has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @leusteas I'm sorry for the inconvenience. I would like to inform you that i have checked your account and it seems like your progress was on the red server. In specific, you have 7 hours on the red server and zero on the blue one. Also, seems like you correctly merged your account picking the red server, which was your main. Could you please tell me what make you think that you selected the wrong server? Looking forward to your reply, have a wonderful day !

As this is a known issue and nothing further can be done of it currently, I'll now be locking this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @kellinm I would like to apologize for the inconvenience and thank you for reporting this bug. Unfortunately Dual Chop has been coded incorrectly in the game, which makes it so it does not hit twice but less or more than that. Please do note that our game is in BETA and that bugs like this may happen. Our Developer are aware of this and will get to these issues when they can. However, there is no estimated time as to when they will be coded. Nevertheless, you can keep an eye out in our Update Logs or in #announcements in our Official PRO Discord. You can find a list of all broken moves here. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !