Shinohara

Hi @jaycords0 I'm sorry for the inconvenience. I would like to inform you that the PC that you've to interact with is the one free that you see in the image, the one above and not the one below that is blocked by the ticket seller. Do note that you need to go and find the 3 Pokemon Center, where you can install the Disk that Wattson gave you. If the PC was already struck, you need to go to another Pokemon Center until you can install the Disk 3 times successfully. Every Pokemon Center in hoenn is possible and it's random for every player. For further questions related to the quest you can check our official HOENN TELEPORT QUEST GUIDE I hope the information given was helpful, let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @giantsfans88 I'm sorry for the inconvenience. I would like to inform you that in order to reach Sinnoh you have to complete a quest that will need you to battle and defeat 6 different trainers one after another. Each trainer will ask you to submit a different Pokémon with your OT, therefore it must be caught by you. The trainers to battle, in order, are the following and they require the following Pokémon, that must have your OT, to be battled: Symphonia, in Saffron City, that require a Starmie Indragiri, in Ilex Forest, that require a Illumise Nova, in New Mauville, that require a Nidoking Novi, in the National Park, that require a Nidoqueen Oswald, in Olivine City Cafe, that require a Onix Hannah, in the Hoenn League, that require a Huntail Do note that said trainers may be really hard to defeat if you're not ready, so make sure to be prepared for the battle. For further info about how to go to Sinnoh and Sinnoh's story you can check our official SINNOH'S STORY WALKTHROUGH/GUIDE Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Bolt18 I'm sorry for the inconvenience. I would like to inform you that we are aware of the fact that the Boss Cooldown Checker currently doesn't work properly. This is because we have recently updated our Bosses, as stated on our UPDATE LOGS and on our OFFICIAL PRO DISCORD, and therefore the boss cooldown checker has yet to be updated. Unfortunately, i cannot give you an estimated time for when the issue will be fixed, however when it will be fixed we will make an announce on our OFFICIAL PRO DISCORD so you can stay tuned there. I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi @Nihad7 I'm sorry for the inconvenience and thank you for your patience. I would like to inform you that in order to submit the Fossils you need to have the caught data of the Pokémon associated to that Fossils. For example, in your case, in order to submit the Root Fossil you need to have the caught data of Lileep, which you currently miss. Could you please obtain the caught data of Lileep and then try again to submit the fossil? Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Nihad7 I'm sorry for the inconvenience. I would like to inform you that, as it is possible that a bug has been experienced, i've forwarded the issue to our content scripter team that will look into it. Unfortunately i cannot give you an estimated time for when the issue will be solved, however i will update you through this thread once it will be fixed. Please, be patient until that moment. Have a wonderful day !

Hi @bluetigre I'm sorry for the inconvenience. Unfortunately, as it seems that you've released your Pokémon long time ago, it is possible that we could not be able to recover it anymore because after a bit of time they get totally deleted from our current database. Do you remember more or less when you released it? Looking forward to your reply, have a wonderful day !

Hi @pisces2003 I'm sorry for the inconvenience experienced. Unfortunately, i was not able to replicate the error. Could you please attach a video of the error? Do also note that if you should experience again the issue you may want to try the following procedure: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Once again, let me know if you experience again the issue and please provide an evidence so i'll be able to forward it to the relevant parties. Have a wonderful day !

Hi @JackieLaFrite Thank you for your patience. I would like to inform you that the issue has been solved and, in order to continue with your adventure, you have to talk with the Nurse Joy in the Hoenn's Pokémon League. Could you please try that and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day !

Hi @JackieLaFrite I'm sorry for the inconvenience. I would like to inform you that i have forwarded this issue to our content scripter team that will look into it. Unfortunately there is not an estimated time for when this issue will be solved, however it should be soon. Anyway, I will update you through this thread when the issue will be solved. Please, be patient meanwhile we solve it. Have a wonderful day !

Hi @xittaM I'm sorry for the inconvenience. If you're currently online, i can help you with your trade-evolutions. Are you online in this moment/could you come online? In the future instead, you can request the help of us staff members by creating a post here: EVOLUTION & DELEVELING REQUEST For trades with players instead, it is suggested to take the screenshots of all the messages in order to be safe. Looking forward to your reply, have a wonderful day !

Hi @HoneyGreederrr I'm sorry for the inconvenience. I would like to inform you that your Machop has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @BADSora I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs, if we would restore your cooldown and not their pokemon/cooldown/item/etc. I'm sorry to disappoint you ad I know that losing part of your progress is frustrating, but i hope you can understand. Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of our servers. Have a wonderful day !

Hi @Ta7esh I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Do also note that when server go down for a maintenance we always issue a warn before the server go offline in order to minimize the losses. However, as this is a crash we cannot predict when crashes can happen, as they are unpredictable. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately,i am unable to give an estimated time as to when the servers will be up once again. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @VernonRyu I'm sorry for the inconvenience. I would like to inform you that i've tested the invite of the Reborn Bot on my own discord and it worked perfectly. Could you please try to download another browser (not using the one you have already on you pc) and then invite again the Reborn from here: REBORN INVITE If that should not work, could you please try to invite it using the link from your smartphone? Looking forward to your reply, have a wonderful day !

Hi @since1441 I'm sorry for the inconvenience. Could you please try the following procedures in the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Aniren I'm sorry for the inconvenience experienced. I would like to inform you that, unfortunately, we cannot refund your Shiny Cottonnee because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is also good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day.

Welcome back Lantherion ! Hope you will enjoy the new contents and features !

Hi @peynirekmek I'm sorry for the inconvenience experienced. I just checked your account and it seems like you have 5x Seel in your PC and 3 of them were caught today, is it possible it is one of them? If not, it might be possible that you lost the Pokémon after that crash. In this case, unfortunately, we cannot refund your Seel because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is also good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day. - Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ta7esh I'm sorry for the inconvenience. I would like to inform you that the only way to get back your rare candies and Master Ball is completing the quest and the interact with Buck to get them back. Unfortunately there is nothing else you can do and we cannot move them for you as it would be unfair to those that find themselves in your same situation and accepted the fact they had to complete the quest to get their items back. I'm sorry to disappoint you but i hope you can understand. Have a wonderful day !