Shinohara

Hi @Dxstroy I'm sorry for the inconvenience experienced. Could you please tell me if Dxstroy is the account you're trying to merge/recover or if you're trying to merge another account? If Dxstroy is the account you are looking for, unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 120 coins on it. Looking forward to your reply, have a wonderful day !

Hi @popdheat I'm sorry for the inconvenience. Could you please try the following: Delete ALL the old files or PRO making sure to clear your history and trash bin Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please tell me what is error you are experiencing. Looking forward to your reply, have a wonderful day !

Hi @Pater8eoktitos I would like to apologize for the inconvenience experience and the situation. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment as they are not completely fixed yet. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that if you should lose part of your progress due to a crash or a disconnection, regardless of on our end or your, we would not be able to refund you of that progress as it would be unfair towards the other players. However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them. I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day. - Shinohara

Hi @Kingmoe89 As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately, we are unable to refund you of your lost money or lost progress as it would be unfair towards the other users that accepted the loss of their progress due to crashing, regardless of on our end or theirs. However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them. I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

Hi @FittingFito I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @UzumakiTheuzin I'm sorry for the inconvenience experienced. I would like to inform you that, unfortunately, we cannot refund your Kangaskhan because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference: Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, we are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

Hi @super3nino I'm sorry for the inconvenience. I would like to inform you that if your Tangela has Ancient Power, then the only thing you have to do is battling a wild Pokémon and win the battle. Quoting our EVOLUTION & DELEVELING MEGATHREAD With that said, please make your Tangela battle a wild Pokémon and win the battle and let me know if you have been able to solve your issue. Looking forward to your reply, have a wonderful day !

Hi @TheNameless2019 I'm sorry for the inconvenience. I would like to inform you that in order to update your client you have to do the following: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes, if you have a smartophone, a restart of your device may be required in order to install the application. Also, if you are interested about what has been updated, here in the spoiler there is the changelog list: [spoiler=Update 21-22 / 01 / 2019] Changelog 21.01.2018: @everyone - Preparation for Payday event on Friday, January 25th. ^The move Payday will grant +50% money drop from wild Pokemon next weekend. - Coins are global now. You can use coins on both servers now. - Donations are possible again. - Account creation bug where new accounts were bald sometimes has been fixed. - Merge issue has been fixed. - Surf Mounts have their own category in coin shop now. - Many other small bug fixes I can't remember anymore. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=2291879]@Duerenkran[/uSER] I'm sorry for the inconvenience. I just checked your account and it seems like you miss the dragon medallion. In order to obtain the Dragon Medallion you need to have 240 caught data and pay 200.000 pokedollars to the Blackthorn City's Dragon club NPC. You can check this part of our wiki for additional information about the dragon medallion: DRAGON CLUB & DRAGON MEDALLION - PROWIKI Also, you can check this thread in order to see how to acces specific areas: HTASA - OFFICIAL GUIDE Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @kuu234 I'm sorry for the inconvenience. I would like to inform you that the News Reporter will ask you everyday(every 24hrs real-life time) to show him a random specific Pokemon from Sinnoh Pokedex. Do note that this Pokémon must have your OT, therefore you have to be the one to catch it. Everyday you will get different rewards in base of your streak, the maximum streak is 7 where you can obtain great rewards such as reroll ticket (or master ball in the 6th day). Please, do note that even skipping a single day will totally reset your streak and that submitting a shiny Pokémon the rewards will be doubled. Additional info can be found here: SOLACEON TOWN QUEST - PROWIKI Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @kuu234 I'm sorry for the inconvenience. I would like to inform you that, as stated in the PEWTER FOSSIL QUEST GUIDE, the fossil quest is a one-time only quest. This means that you can do the quest only once and receive only 1 Reroll ticket. However, if you are interested in obtaining reroll tickets, you can obtain it in the following ways: -Quoting our OFFICIAL ITEM GUIDE- I hope what said provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @SraVan94 I'm sorry for the inconvenience. I would like to inform you that what you experienced is what we call ZombieDisconnection, that is a bug that disconnect you while in-game and leave you on "please wait" or simply disconnect you from the server but that doesn't bring you back to the login. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.- I would like to assure you anyway that this is our main priority in this moment, as we understand that getting frequently disconnections may be frustrating. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. Let me know if you have any further questions or if something is unclear. Have a wonderful day !

Hi @kadox I would like to apologize for the inconvenience. We understand that experiencing frequently disconnections may be frustrating, and i would like to assure you that fixing this issue is our main priority. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. As i cannot offer further support, i will now close the thread. Please, be patient until we will fix the issue. Also, please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Dakks I'm sorry for the inconvenience. I would like to inform you that what you experienced is what we call ZombieDisconnection, that is a bug that disconnect you while in-game and leave you on "please wait" or simply disconnect you from the server but that doesn't bring you back to the login. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.- I would like to assure you anyway that this is our main priority in this moment, as we understand that getting frequently disconnections may be frustrating. As i cannot offer further support, i will now close the thread. Please, be patient until we will fix the issue. Also, please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Jeswin605 I would like to inform you that, quoting our LEGENDARY MEGATHREAD GUIDE, the pokemon that you can currently catch are the following: Mew Celebi Raikou, Entei, Suicune Jirachi Latios and Latias Phione Heatran Azelf Uxie and Mesprit Genesect Registeel, Regice, Regirock Manaphy You can check the guide above for further information. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. About the Pokémon, there is really no difference in the stats if you evolve it before or later. The only difference is the experience, if you evolve a Pokémon it will require more experience points to level up, and therefore leveling it will be slower. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @lapo920 I'm sorry for the inconvenience. I would like to inform you that i've teleported you to your last visited Pokécenter. Could you please log in the game and check it? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @agathie0321 I'm sorry for the inconvenience. I can see that your character on Silver is customized and it is not bald. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @sipsipsip1 ! I would like to assure you that none of your items have been lost and you just have to finish the quest. I would like to suggest you to wait the complete fix of the server disconnections/zombie dc and then try again the quest so you won't experience any issue while doing it. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. However, as your questions have been answered and all the information have been given, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !