Shinohara

Hi @ArunKenny I'm sorry for the inconvenience. I would like to inform you that CCLEANER must be used only after having manually deleted all the PRO clients and files, as it it useful to delete only the REMAINING one. It is really useful to delete files such as "temporary files" and little things that may remain undeleted or that you cannot see but that could create issues. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

As i cannot offer further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @AwesomeGuy1320 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that this is not an issue but the game has been designed like that. It is intended to have the Pokémon of the previous regions locked in your PC until you obtain the 8th badge of the current region. If the region-block would not exists, people would be able to play the next regions rushing them with the Pokémon of the previous ones, and finishing therefore to not enjoy the current region. Also, PRO is an MMO and therefore it is intended to be slightly harder than handheld games. I'm sorry to disappoint you but i hope you can understand As i cannot offer further support and the game is intended to work like that, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Hugejango I'm sorry for the inconvenience. Could you please try the following procedures in the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @TrainerAK I would like to state as first that you don't have to worry about how many questions you have because i will be really happy to reply to all of them without any problem. Yesh, PVE include boss, wild battles, story and everything else that is not a battle player vs player. Unfortunately, there is not a way to totally disable/log out from the global chat as PRO is a MMO/Online game and it is intended to have interactions with other players. However you can press the arrow in the top-right corner of the chat in order to close it/minimize it [spoiler=How to ""close the chat""] Wild Pokemon have 8% chances to hold an item when encountered, you can check what Pokémon hold an item by checking our ITEM GUIDE or buy doing ^item nameoftheitem on our OFFICIAL PRO DISCORD There are currently two server, Silver and Gold. Silver was once divided in two servers, Red and Blue that opened in 2015-2016. They got then merged into Silver in 2018, but there were no reset, they simply have been fused. Gold was once called Yellow and then the name was changed into Gold, and it opened in 2017. This happen because the game has been coded differently for what regard the Headbutt in Kanto/Pallet and the one in the other city/regions. We are aware of this but this is something that has a really low priority and we prefer to give priority to new contents, features, updates to make players happy. You should be able to disable the in-battle animations by going in the settings, clicking on "game" and the removing the tick from "Move Animations." I hope the information provided was helpful, let me know if you have any further questions and i will be more than happy to reply to all of them. Have a wonderful day !

Hi [uSER=1733454]@Ricardo14[/uSER] I would like to inform you that in order to partecipate to the Bug Catching contest you've to head north of Goldenrod City or west of Violet City and enter the National Park Stop House 1. Once you are into the National Park Stop House 1, Interact with the Guard to start the contest making sure to have only 1 Pokémon in team that is not a bug-type. If you are interested, one of the best rewards you obtain are the Volcarona Wings, that you can obtain in two possible ways: Submitting a non-shyny Pokémon with 290+ as score Submittin a shiny Pokémon with 400+ as score You can obtain further info about the Bug Catching Contest and other rewards, and how scores are calculated by checking our OFFICIAL BUG CATCHING GUIDE. There are other quests that are really nice and you could do to obtain Master ball, reroll ticket etc. For example the SOLACEON QUEST You can find further info about the quest you can do, as well as contest here in the PRO USEFUL LINKS checking under "quests/side quests". I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @lekoilhabr I'm sorry for the inconvenience. Could you please describe accurately every step you do when opening the client? Could you try to make a video of that in order to help me have a better understanding of the issue? Looking forward to your reply, have a wonderful day !

Hi @Amanpokemontrai I'm sorry for the inconvenience. I would like to inform you that i've forwarded your issue to our content scripter team and they have fixed your issue. In order to fix you have to talk with the black hole in the bottom-left corner of the map where Wingull should be. Here in the spoiler is the hole you have to interact/talk with: [spoiler=Black Hole you have to talk with] Let me know if your issue has been solved after interacting with that and if you have any further questions. Have a wonderful day !

Hi [uSER=1733454]@Ricardo14[/uSER] I'm sorry for the inconvenience. I would like to inform you that you are able to buy the transit pass, which allow you to costlessly board the subway, train, and ferry systems limitlessly until it expires, by interacting with the ticket seller in Saffron City Station or Goldenrod City Station. The prices for the transit pass are the following: 7 days - 100.000 pokedollars 14 days - 175.000 pokedollars 21 days - 240.000 pokedollars 28 days - 300.000 pokedollars I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Luffylolz I'm sorry for the inconvenience. Could you please try the following: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please tell me what is error you are experiencing. Looking forward to your reply, have a wonderful day !

Hi @TrainerAK I'm sorry for the inconvenience. I would like to inform you as first that you are allowed to have up to 4 accounts and each account must have a different email, quoting our GAME RULES The client has been built by our developer giving the chance to players to have more than one client open, to do that just start the first client and wait that it open up. After the first client is open, just click again and open the second. Do note however that there are several rules to follow when using more than one account during PVP matches, if that's what you're interested in. I will quote now our PVP RULES that must be followed when doing pvp: Nevertheless, if your intention is to do normal pve and story with different accounts, you're totally allowed to do that. I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @lekoilhabr I'm sorry for the inconvenience. Could you please try the following: Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update/Install the latest version of the NET Framework, graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Administrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Looking forward to your reply, have a wonderful day !

Hi @BIGmike762x39 I'm sorry for the inconvenience experienced. Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 120 coins on it. Looking forward to your reply, have a wonderful day !

Hi @Amanpokemontrai I'm sorry for the inconvenience. Could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Please, let me know if you have been successful in solving your issue and if you have any further questions. Looking forward to your reply, have a wonderful day !

Hi @AwesomeGuy1320 I'm sorry for the inconvenience. I would like to inform you that, as stated above, you've received back already your Pokémon but they are locked into your PC and we cannot unlock them as the system is intended to work like that. Please, do note that when you are currently playing the story of a region, you will be able to use only the Pokémon of that region and all the one of other regions will be locked in your pc until you have the 8th badge of the region you're playing. As you're playing Hoenn's story and your Porygon, Solosis and Litwick are native of Kanto, meanwhile Gligar is native of Johto you won't be able to use them until you obtain the 8th badge of Hoenn. However, you should be able to use your Treecko without any issue. I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @AwesomeGuy1320 I'm sorry for the inconvenience. I would like to inform you that when you are currently playing the story of a region, you will be able to use only the Pokémon of that region and all the one of other regions will be locked in your pc until you have the 8th badge of the region you're playing. With that said, I just checked your account and it seems like you've just started Hoenn, therefore you can use only Pokémon native of Hoenn until you obtain the 8th badge. As your Porygon, Solosis and Litwick are native of Kanto, meanwhile Gligar is native of Johto you won't be able to use them until you obtain the 8th badge of Hoenn. Unfortunately we cannot do anything as a warning message gets issued about the region-lock and since it is intended to have the Pokémon of the previous regions blocked in your PC after starting the next region. Regarding your Treecko, you should be able to normally use it as it is native of Hoenn. I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Domizzi I'm sorry for the inconvenience. I would like to inform you that i've checked and the server went down in the given time, therefore we cannot delevel your Pokémon as it was not an error on our end. Also, 5 minutes after the first system message of 10 minutes, another one stating that the server was going down in 5 minutes have been issued. Therefore, I'm sorry to inform you that you've to level up another Pokémon as we offer these services exclusively to make up with failed evolutions as it would be irreversible and make the Pokémon useless; in your situation, it would be unfair to those who trained a whole new Pokémon for the quest after failing the first time. Also, we had given a warn about the maintenance on both discord and in-game in order to not lose any progress. I'm sorry for your inconvenience. Please be more careful next tim. Have a wonderful day !