Shinohara

Hi @AbsoluteUNlT I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game and that you will be able to use after the 4th badge in kanto. Therefore, you can rush the customization of your character and change it later through this item. Is it fine for you? Looking forward to your reply, have a wonderful day !

Hi @GliereJake21 I'm sorry for the inconvenience. Could you please try the following: Delete ALL the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE Do note that you can download the game only from our official website and downloading it from another may cause a lot of issues. If that should not solve your issue, could you please tell me what is error you are experiencing. Looking forward to your reply, have a wonderful day !

Hi @Jarok I'm sorry for the inconvenience. I would like to inform you that i've teleported you to your last visited Pokécenter. Could you please log in the game and check it? Looking forward to your reply, have a wonderful day !

Hi @heronlibra I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day !

Hi @RedGlaceon I'm sorry for the invoncenience. I would like to inform you that i've forwarded this issue to our content scritper team that will look into it in order to fix it. Could you please provide a screenshot meanwhile we investigate? Unfortunately, i cannot give you an estimated for when the issue will be solved, please be patient until that moment. I will update you through this thread when the issue will be solved, meanwhile let me know if you have any further questions. Have a wonderful day !

Hi @Jarok I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @bjnzz I'm sorry for the inconvenience. I would like to inform you that if you would like to teach Cosmic Power to your Pokémon you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the BOSS GUIDE To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. After you have unlocked the daycares, go into one of them and interact with the pre-evo tutor and switch page until you find cosmic power on clefable. Hope this can help, have a wonderful day !

Hi @Dubstar I'm sorry for the inconvenience. I would like to inform you that, as you stated, it is currently not possible to donate. Unfortunately, we cannot give any estimated time for when donations will be back up. For now the only way to purchase coins is through other players, or to win them in events we have from time to time. When donations will be again available, we will make an announce on our OFFICIAL PRO DISCORD, so please stay tuned there for further announcements and updates. I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi @marheaven I'm sorry for the inconvenience. I would like to inform you that, as you said, the guardian bosses do not always reward the players with money after being defeated. This is intentional, and not a bug, and was made as a way to make the game harder as PRO is a MMO and therefore is supposed to be slightly harder than normal. I'm sorry to disappoint you but i hope you can understand that it is intentional that those bosses do not always give money. Let me know if something is unclear or if you have any further questions. Have a wonderful day !

Hi @KinhThoai I'm sorry for the inconvenience. Could you please check if you meet the requirements to play the game? You can find them by scrollin down in this page: REQUIREMENTS If you meet the requirements but still can't play, could you please try the following: Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update/Install the latest version of the NET Framework, graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Administrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you have not been able to solve your issue, you can check our COMMON ISSUE MEGATHREAD. Looking forward to your reply, have a wonderful day !

Hi @genzie I'm sorry for the inconvenience. Could you please check if you meet the requirements to play the game? You can find them by scrollin down in this page: REQUIREMENTS If you meet the requirements but still can't play, could you please try the following: Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update/Install the latest version of the NET Framework, graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Administrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you have not been able to solve your issue, you can check our COMMON ISSUE MEGATHREAD. Looking forward to your reply, have a wonderful day !

Hi [uSER=1691377]@Raj2631[/uSER] I'm sorry for the inconvenience. I would like to inform you that, unfortunately, the maintenance improve a lot the situation but the Zombie DC has not been fixed completely yet. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that if you should lose part of your progress due to a crash or a disconnection, regardless of on our end or your, we would not be able to refund you of that progress as it would be unfair towards the other players and since we warned about the possibility of losing progress during pvp, bosses, etc. However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them. I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day.

Hi @xittaM I'm sorry for the inconvenience. Could you please check if you meet the requirements to play the game? You can find them by scrollin down in this page: REQUIREMENTS If you meet the requirements but still can't play, could you please try the following: Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update your graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Adminisitrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you have not been able to solve your issue, you can check our COMMON ISSUE MEGATHREAD. Looking forward to your reply, have a wonderful day !

Hi @xittaM I'm sorry for the inconvenience. Could you please describe what kind of crash? Does your client completely close or you get an error like "can't connect to the server" ? Looking forward to your reply, have a wonderful day !

Hi @WeezyArtist I'm sorry for the inconvenience. Unfortunately, as i've already informed you about, we are unable to recover Pokémon that may have been lost/released in 2015-16. Also, we have no way to check that as too many time has passed. As we cannot provide further support and we talked about it in-game, i will now close the thread. I'm sorry for the situation and wish you a wonderful day !

Hi @ZaellChronicles I'm sorry for the inconvenience. I would like to inform you that i've sent you, through mailbox, a Magic Mirror. You should be able to take it from the Mailbox once you've the 4th Badge of Kanto. Let me know if you have been able to solve the issue and if you have any further questions. Have a wonderful day !

Hi @Diwaka I'm sorry for the inconvenience. I would like to inform you that you that you can only teach Surf to your Pikachu if you picked Pikachu as your starter. Also, if you have picked Pikachu as your starter, you will be able to teach Surf o all the Pikachu that have your OT. In order to teach Surf to your OT Pikachu you have to speak with Victor who is South of Fuschia keeping in mind that the cooldown to teach it is around 3 weeks. I hope what said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @Libayasan I'm sorry for the inconvenience. I would like to inform you that, unfortunately, it is not possible anymore to catch the Xmas version of Manaphy as the event finished the 16th January 2018. As Xmas Manaphy is a limited version of the said Pokémon, it is intended to have it available only for a specific time and not during all the year, i'm sorry to disappoint you. About having a normal version of Manaphy, our content scripter team is already working on a way to transform the xmas one to a normal version but there is not an estimated time for when this will happen. I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Drachenlied I'm sorry for the inconvenience. If you've already talked to Jenson, which is the NPC at the 2nd floor, and he redirected you to the ballroom then you have to find Blissey. In order to find Blissey, go to the ballroom and head to the upper floor where you will find it. Talk to it and it will disappear and leave you with the secret potion. You can find Blissey in the area you can see in the spoiler below [spoiler=Blissey's Location] Now you can return to the second floor and find the captain and deliver him the potion. For further info about Kanto's Story you can check our OFFICIAL KANTO WALKTHROUGH/GUIDE Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @ZaellChronicles I'm sorry for the inconvenience. Don't worry about it, just let me know the server you will play in and i'll provide you the Magic Mirror in order to change your character on that server. Also, make sure to ask your friend to make a thread about it so i can assist him too. Looking forward to your reply, have a wonderful day !

Hi @YASH78 I'm sorry for the inconvenience. Could you please tell me which items you're trying to send to your friend? Also, are you sure that you're filling all the fields in the mailbox / letter? Every single one must be filled. In case this should not work yet, could you please take a screenshot/video of when you you're trying to do that and attach it in this thread. Looking forward to your reply, have a wonderful day !

Hi @SraVan94 I'm sorry for the inconvenience. I would like to inform you that your Magneton has now been deleveled, could you please check that? Remember that Magneton evolves in Magnezone only when leveleled up into the Power Plant in Kanto. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @Ray8787 I'm sorry for the inconvenience. It seems like the Pokémon you're looking for is Bulbasaur and it is currently in your PC. Could you please check it by typing Bulbasaure in the search bar in the PC? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !