Shinohara

Hi @ArunKenny I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Also, for what regard the F2/Console, you should be able to open it on android by swapping down from the top of your display. Let me know if you have any further questions, have a wonderful day !

Hi @DarthMeme & @Frankorf I'm sorry for the inconvenience. I would like to inform you that the issue should be now solved and you should now be able to play normally. Could you please check that? You may need to restart your client before trying it or delete all the files and download again the client from here: PRO CLIENT DOWNLOAD Let me know if everything has been solved or if you still experience any kind of error. In case you experience it yet, please make sure to provide evidences and describe it accurately. Have a wonderful day !

Hi @Vin2et I'm sorry for the inconvenience. I would like to inform you that, as we have announced on our OFFICIAL PRO DISCORD, the client update was useful to apply a lot of bugfixes but also to begin preparation for the PayDay event that will come Friday 25th January. In specific, during the Payday event, the move Payday will grant +50% money drop from wild Pokemon next weekend. I will leave you here in the spoiler the complete changelog of the update: [spoiler=Changelog 21.01.2019] - Preparation for Payday event on Friday, January 25th. ^The move Payday will grant +50% money drop from wild Pokemon next weekend. - Coins are global now. You can use coins on both servers now. - Donations are possible again. - Account creation bug where new accounts were bald sometimes has been fixed. - Merge issue has been fixed. - Surf Mounts have their own category in coin shop now. - Many other small bug fixes I can't remember anymore. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @WhooIsComing I'm sorry for the inconvenience. I would like to inform you that Manaphy won't be removed and you will be able to catch it whenever you most prefer. However, only the normal version is available and not the xmas one. You can find the guide related on how to catch manaphy here: HOW TO CATCH MANAPHY - LEGENDAY MEGATHREAD I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi @Hexagonal I'm sorry for the inconvenience. I would like to inform you that, as announced on discord, the client has been updated yesterday/recently. Unfortunately, it seems like you have not downlaoded yet the new client and you're trying to access the game by using the old one, which is not possible. You can download the latest client from PRO WEBSITE DOWNLOAD. Please, make sure to delete the old client and all the remaining files in order to now experience any issue with the new client. If you are interested about what has been updated, here in the spoiler there is the changelog list: [spoiler=Update 21-22 / 01 / 2019] Changelog 21.01.2018: @everyone - Preparation for Payday event on Friday, January 25th. ^The move Payday will grant +50% money drop from wild Pokemon next weekend. - Coins are global now. You can use coins on both servers now. - Donations are possible again. - Account creation bug where new accounts were bald sometimes has been fixed. - Merge issue has been fixed. - Surf Mounts have their own category in coin shop now. - Many other small bug fixes I can't remember anymore. Let me know if you have been able to solve your issue and if you have any further questions. Also, please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. Have a wonderful day !

Hi @Gallimar I'm sorry for the inconvenience. Unfortunately, i was not able to replicate the error. Could you please try the following and check if it fixes your errror: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE If this didn't help, could you please take a video/evidence of the error and attach it in the thread. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @WhooIsComing I'm sorry for the inconvenience. I would like to inform you that , since the event has finished, Manaphy is not available anymore in its Xmas form. Therefore, any Manaphy caught after the 16th January is the normal version and not the Xmas. Also, i would like to inform you that if you have caught the Xmas version then you can now transform it into the normal version by interacting with the Manaphy Form Remover in Eumi Island. About how long the NPC will stay, there is not a specific time and the NPC should stay for the time being. I hope what said was clarifying, please let me know if you have any further questions. Have a wonderful day !

Hi @Kylen1005 I'm sorry for the inconvenience. Could you please try the following and check if it fixes your errror: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE If this didn't help, could you please take a screenshot/evidence of the error and attach it in the thread. Have a wonderful day !

Hi @ranmamendoza I'm sorry for the inconvenience. I would like to inform you that you can obtain the TM U-Turn in the following locations : Azalea Town Gym - $2,500 - Special Offer: 5 for $10,000 / Bugsy Boss Battle Reward For any further info about where and how to obtain a move you can use our OFFICIAL TM/HM & Move Tutor GUIDE Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Uruguay I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !

Hi @sipsipsip1 I'm sorry for the inconvenience. I would like to assure you that none of your item has been lost and that you can get everything back once you finish the Heatran Quest. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Unfortunately, we cannot delevel your Gyarados or remove the quest requirements because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs, and that did the quest in the past. We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

However, some shops I end up having issues with once I open the spoiler (https://pokemonrevolution.net/forum/topic/112382-url) the images are too small for me to read and once I click on the image to enhance I get hit with a new tab being opened and a "You do not have permission to view this page or perform this action. " [spoiler=Spoiler][ATTACH=full]63004[/ATTACH] [ATTACH=full]63005[/ATTACH] I am currently using Google Chrome (newest update) and Windows 10. I also used the PRO Discord Support (Junior Discord Mod Bihmoso attempted to help me, and as super helpful/patient as he was. Neither of us could come up with a reason for the issue) The issue also only started for me once the Forums were brought down for the host migration of the servers. Before it had worked perfectly. Hi @Kellsbelles I'm sorry for the inconvenience. I would like to inform you that unfortunately i was not able to replicate the error. However, could you please try to download another browser and check if everything is working as it should while using it? Also, could you please try to change your desktop resolution and see if it fixes your error? Looking forward to your reply, have a wonderful day !

Hi @ValorV23 I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !

Hi @SraVan94 I'm sorry for the inconvenience. Could you please try the following and check if it fixes your errror: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE If this didn't help, could you please take a screenshot/evidence of the error and attach it in the thread. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @agathie0321 I'm sorry for the inconvenience. I would like to inform you that this is a bug recently experienced and that our developer is working on to fix it. As a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game and that you will be able to use after the 4th badge in kanto. Therefore, you can rush the customization of your character and change it later through this item. Is it fine for you? Looking forward to your reply, have a wonderful day !

Hi @Mallmsteen96 I'm sorry for the inconvenience. Could you please try the following: Delete ALL the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please try to change the resolution of your smartphone from the settings and see if it fixes your error. Looking forward to your reply, have a wonderful day !

Hi @tuonlatao I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . Take also note that red/blue servers are now merged into Silver, therefore you cannot transfer your progress between Silver/Gold. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Robbo I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @DirectorOrson I'm sorry for the inconvenience. Could you please provide a screenshot of your character in-game? Looking forward to your reply, have a wonderful day !

Hi @PhantomYuuki I'm sorry for the inconvenience. I would like to inform you that this is a bug recently experienced and that our developer is working on to fix it. As a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game and that you will be able to use after the 4th badge in kanto. Is it fine for you? Also please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server, updates, and let me know if you have any further questions. Have a wonderful day! Looking forward to your reply, have a wonderful day !

Hi @hellboy As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your specific case the client disconnect you but doesn't kick you out. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them, as fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Unfortunately, in case you were asking, i cannot refund/give you back your points lost as it would be unfair towards the other players that accepted the loss of their progress due to crashing, regardless if on our end or their. -Quoting the COMMON ISSUES THREAD- Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why i cannot give you back your points. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

Hi @taospirit I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @ericgv I would like to state out as first that i'm happy to see that your issue has been solved. However, i would like to inform you that using an inappropriate language is strictly forbidden, as stated in our RULES, and may lead to your account being limited Therefore keep in mind the rules before posting anything. As your issue has been solved, i will now close the thread. Have a wonderful day !

Hi @kadox I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your specific case the client disconnect you but doesn't kick you out. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. Unfortunately, the only thing you can do is fighting again Lance once it will be possible for you. I know it can be frustrating as losing part of your progress is frustrating, but i hope you can understand. Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of our servers. Have a wonderful day !

Hi @MuhdFath I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !