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Posts
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Everything posted by Shinohara
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Hi @YASH78 I'm sorry for the inconvenience. Could you please tell me which items you're trying to send to your friend? Also, are you sure that you're filling all the fields in the mailbox / letter? Every single one must be filled. In case this should not work yet, could you please take a screenshot/video of when you you're trying to do that and attach it in this thread. Looking forward to your reply, have a wonderful day !
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Hi @SraVan94 I'm sorry for the inconvenience. I would like to inform you that your Magneton has now been deleveled, could you please check that? Remember that Magneton evolves in Magnezone only when leveleled up into the Power Plant in Kanto. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !
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Hi @Ray8787 I'm sorry for the inconvenience. It seems like the Pokémon you're looking for is Bulbasaur and it is currently in your PC. Could you please check it by typing Bulbasaure in the search bar in the PC? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !
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resolved Character Creation problems
Shinohara replied to Qublaw's topic in Resolved General Support
Hi @QUBLAW I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day ! -
resolved are server offline?
Shinohara replied to Blackhalloween's topic in Resolved General Support
Hi @BlackHalloween I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working and they are online. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day ! -
Hi @Vunac11 I'm sorry for the inconvenience. I would like to inform you that, unfortunately, there is not a way to check when a lending trade will expire. However, if the trade is set on "lending" you can see it written in the trade gui when you're trading. A message should also pop up while you're doing the trade. Also, if the pokemon you have is a Pokémon that you received through lending trade, its name will appear grey when you will link it. I hope the information provided were helpful, let me know if you have any further questions or if something is unclear. Have a wonderful day !
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Hi @Kingmoe89 I'm sorry for the inconvenience. Unfortunately, it is possible that your connection is blocking the access to the game since both the server are correctly up and they can be normally accessed. Could you please try to reset your account and to call your provider to ask support? Looking forward to your reply, have a wonderful day !
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I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !
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resolved Ash's Hat Disappeared
Shinohara replied to Mephaskapholies's topic in Resolved General Support
I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! -
I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !
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resolved I can't promote my members far than one step
Shinohara replied to Mythicallegend's topic in Resolved General Support
I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! -
I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !
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As you have talked with our content scripter and your issue has been solved, i will now close the thread. I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !
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Character Customization: Account Reset?
Shinohara replied to Goldengrizzly's topic in Resolved General Support
Hi @GoldenGrizzly I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day ! -
Character Customization: Account Reset?
Shinohara replied to Zaellchronicles's topic in Resolved General Support
Hi @ZaellChronicles I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Also, please make your friend create a thread so i can assist him too. Looking forward to your reply, have a wonderful day ! -
The thing you're talking about is the fact that MS, Train Ticket, BMS, Safari Ticket and EXP boost was extended for 6 days to everyone that had them active before the server going offline. However, I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !
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I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !
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resolved I cannot register a new account
Shinohara replied to Fwjoe's topic in Resolved General Support
I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! -
resolved Possible problem with lending trade
Shinohara replied to Dame201's topic in Resolved General Support
I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! -
Hi @MudkipCool I'm sorry for the inconvenience. Could you please confirm if you are still experiencing the issue or if you are able to chat without any problem right now? Looking forward to your reply, have a wonderful day !
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Hi @BaddToog I'm sorry for the inconvenience. I would like to inform you that if you would like to teach Cosmic Power to your Pokémon you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the BOSS GUIDE To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. Hope this can help, have a wonderful day !
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I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !
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resolved Poketime in discord #bot-commands is off by 5 hours.
Shinohara replied to Tanmowl's topic in Resolved General Support
As we cannot offer further support and that the bug has been reported to the relevant parties, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day ! -
Hi @snicket18 I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day !
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As your issue has been solved here and in your appeal, i will now close the thread. I'm happy to see that your issue has been solved, if you have any further questions, please don't hesitate to ask. Have a wonderful day !