Shinohara

Hi @Kingmoe89 I'm sorry for the inconvenience. Are you trying to play using a public connection/vpn/proxy? Do you have another connection to try and see if it works for you? Looking forward to your reply.

Hi @egron I'm sorry for the inconvenience. I would like to inform you that Red is useful only to unlock the Trainer Valley and you can do that either by winning or losing, it really doesn't matter. If the freeze you're experiencing are the "please wait", unfortunately there is not a fix yet and our developer is working on it. However, i would suggest you to try to fight him and lose on purpose as it should be able to make you achieve your aim and unlocking the trainer valley in any way. Could you please try that and let me know how it goes? About the status of the server and the disconnections, please stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Eversworn I'm sorry for the inconvenience. I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account(which is the only way to fix this issue for the moment) during this period as we want to focus first on totally fix the bug. Also, there is not an estimated time for when the issue will be solved. I will update you through this thread when we will have fixed it and for any possible update. Please stay also tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day !

Hi @GodChele I'm sorry for the inconvenience. Could you please try to reset it through your smartphone? It may be an issue related to your cookie/cache that blocks the email. Using your smartphone, or totally download a new browser and not using one that was already installed your pc (therfore not edge/explorer) should be able to solve your issue. Please try them and let me know if you've been able to solve your issue. Have a wonderful day !

Hi @ZanVoid I'm sorry for the inconvenience. I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug. I will update you through this thread when we will have fixed it and for any possible update. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day !

Hi @GodChele I'm sorry for the inconvenience. Could you please check that you're accessing the correct email? If yes, could you please download a new browser and then try to reset again your password using that? Take note that it may take up to 30 minutes to be received and it can be sent to the junk folder or spam one. Looking forward to your reply, have a wonderful day !

Hi @Kingmoe89 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @ZangetsuBR I'm sorry for the inconvenience. I would like to inform you that all your Pokémon have been moved to your last slots of your PC. Could you please check it? Also, i just noticed that while merging you selected the wrong server and that, due to that, your story-progress has been reset. Since you didn't do any trade on the silver server, we are able to offer you an unmerge if you are interested. Let me know if your issue has been solved and if you're interested in an unmerge, as well as if you have any further questions. Have a wonderful day !

Hi @Eversworn I'm sorry for the inconvenience. We're currently having issues with the website for what regard the status page. However, i can assure you that the servers are currently online and you can access them normally. Are you experiencing any issue while doing so? If yes, could you please attacha screenshot or describe it? Looking forward to your reply, have a wonderful day !

Hi @alinar221 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @ArunKenny I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Sparky1107 I'm sorry for the inconvenience. I would like to inform you that i have forwarded your request to an Admin. Please, be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developers may be busy. About the Pokémon stuck in your party, i will handle them as soon as the account will be unmerged and you will merge again so i can be sure you won't experience this issue again. Meanwhile you wait to be unmerged, If you have any further questions, please don't hesitate to ask. Have a wonderful day.

Hi @Ic3thirst I'm sorry for the inconvenience. Could you please try the following procedure: Be removed from the guild as leader Have a trustworthy member, as well as the agreement logged, promoted to guild leader. Have them kick you then reinvite you. They then will need to promote you from initiate to leader. After completing the above steps you should now have the ability to properly promote those within your guild or demote. For officers who have this issue you can just kick them from the guild, then reinvite and promote to leader, then demote back to Officer and it should solve the issue. Please, let me know if you have been able to solve the issue and if you have any further questions. Have a wonderful day !

Hi @tuonlatao I'm sorry for the inconvenience. Could you please follow the steps HERE to get the activation email resent? Remember to check the junk mail and make sure that you typed the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome. If you should not receive the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. Looking forward to yoru reply, have a wonderful day !

Hi @tuonlatao I'm sorry for the inconvenience. Could you please clarify, just to have a better understanding of your issue, if you received the email and cannot activate it or if you totally didn't receive it? If you didn't reiceve the activation email, could you please make your friend follow the steps HERE to get the activation email resent? Remember to make him check the junk mail and make sure that he typed the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome. If he should not receive the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. If you cannot activate your account instead, could you please try to download-use another browser to do that. Let me know if you have been successful in solving your issue and if you have any other questions. Have a wonderful day !

I'm sorry for the inconvenience. Could you please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply. [spoiler=Disabling fullscreen optimizations] If that doesn't resolve your issue, then you may try the following options: Run the game in compatibility mode Update your Display/Graphical Drivers Update your Windows Version Add an exception for the client in your Firewall and Antivirus Clear out your Physical Memory or Ram to free up space Terminate processes you don't need in the Task Manager Looking forward to your reply, have a great day !

Hi @Smoock ! I'm sorry for the inconvenience. Could you please try the following: ▪︎ Change your desktop screen resolution from your Windows settings ▪︎ Launch your PRO game client ▪︎ Once the game is open, revert your resolution change back to your initial one This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10 This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7 You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to 1366x768 and, if it doesn't work, try all the other resolutions. Looking to your reply, have a great day !

Hi @RedCandle ! I'm sorry for the inconvenience. Could you please try to fight a wild Pokemon, while your Swadloon has 255 Happiness, and to win it? The happiness evolves work a bit differently in PRO, so it doesn't evolve upon a level and instead it evolves after winning a wild battle with max happiness. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @InfernoShot ! I'm sorry for the inconvenience. Is it possible that the client bring you back to the login while trying to create your character? If yes, we're currently investigating this issue in order to find a fix and solve it but unfortunately we cannot give an estimated time for when this will be fixed. Once the bug will be fixed, we will make an announce on our OFFICIAL PRO DISCORD, so please stay tuned there for further announcements and updates. In case that should not be your issue, could you please try to reset/restart your internet connection and modem and see if it solves your issue? Have a wonderful day !

Hi @Mummie I'm sorry for the inconvenience experienced. Just to have a better understanding of the situation, you talked to hannah to be teleported but she disappeared and you didn't get teleported to sinnoh, right? Looking forward to your reply, have a wonderful day !

Hi @Loverboi099 I'm sorry for the inconvenience. I would like to inform you that, as you stated, it is currently not possible to donate. Unfortunately, we cannot give any estimated time for when donations will be back up. For now the only way to purchase coins is through other players, or to win them in events we have from time to time. When donations will be again available, we will make an announce on our OFFICIAL PRO DISCORD, so please stay tuned there for further announcements and updates. I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi @GoldenGrizzly I'm sorry for the inconvenience. I would like to inform you that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug. I will update you through this thread when we will have fixed it and for any possible update. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day !

Hi @Ipkiss I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @coopersnell18 ! I'm sorry for the inconvenience. I would like to inform you that, quoting our TRADE RULES: That means that once the deal has been made and the price/location has been decided, if you refuse to follow/respect them you can be reported as you're breaking the trade rules of the game. About how to avoid to find yourself in such a situation, simply avoid to make multiple deals if you know you cannot follow/respect them. Just contact one person per time or make sure you are able to follow/respect all the agreement and deals made. I hope what said was clarifying, let me know if you have any further questions. Have a wonderful day !

Hi [uSER=9500]@SnivyX[/uSER] I'm sorry for the inconvenience. I would like to inform you that in-game password and forum password may differ. Could you please try to change your password from the DASHBOARD making sure to select one Alphanumerical (the characters allowed from A to Z and 0 to 9).You might try this procedure couple of times. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !