Shinohara

Hi @ContacTech I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day !

As said above, the problem exists only when you create a character. Therefore, temporarily, you should be able to Hi @Shinoneko & @Eversworn I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day !

Hi @ZanVoid I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day !

Hi @Sepia I would like to apologize for the inconvenience experience and the situation. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment as they are not completely fixed yet. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that if you should lose part of your progress due to a crash or a disconnection, regardless of on our end or your, we would not be able to refund you of that progress as it would be unfair towards the other players. However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them. I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Have a wonderful day. - Shinohara

Hi @Negaodozap I'm sorry for the inconvenience. Could you please confirm me that you're in the Route 2 Stop 3 and also attach a screenshot of the location? In case you're sure to be in the correct place, in the stophouse 3 of route 2, but he isn't there yet, could you please try the following: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @sinedd I'm sorry for the inconvenience. I would like to inform you that Dragonite learn Dragon Dance through level up at level 61. You can check which moves a Pokémon learn through level up by checking the Pokedex, which is really complete for this, or a website like BULBAPEDIA. Do note that if your Dragonite has a level higher than 61 and it has not Dragon Dance, you have to interact with a move relearner in order to teach it again. You can find the move relearner at the following locations: Kanto - Cerulean City; Saffron City; Tutor Heaven Johto - Goldenrod City; Blackthorn City Hoenn - Slateport City marketplace; Sootopolis City Sinnoh - Snowpoint City and Hearthome City I hope that what said was clarifying and helpful, let me know if you have any further questions. Have a wonderful day !

Hi @misterniceguy53 I'm sorry for the inconvenience. I would like to inform you that i've forwarded your issue to our Content Scripter team and it seems like you may have submitted the wrong huntail since you own 2 of them. Could you please try to submit the other one, that should be the correct one with your OT? Let me know if you have been able to solve your issue. Have a wonderful day !

I would like to inform you that i have forwarded your request to an Admin. Please, be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developers may be busy. About the Pokémon stuck in your party, i will handle them as soon as the account will be unmerged and you will merge again so i can be sure you won't experience this issue again. Meanwhile you wait to be unmerged, If you have any further questions, please don't hesitate to ask. Have a wonderful day.

Hi @FacilSha I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your specific case the client disconnect you but doesn't kick you out. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. I know it can be frustrating as boss cooldowns may be rather long, but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested, in making money, you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of our servers. Have a wonderful day !

Hi @Kingmoe89 I'm sorry for the inconvenience. Are you trying to play using a public connection/vpn/proxy? Do you have another connection to try and see if it works for you? Looking forward to your reply.

Hi @egron I'm sorry for the inconvenience. I would like to inform you that Red is useful only to unlock the Trainer Valley and you can do that either by winning or losing, it really doesn't matter. If the freeze you're experiencing are the "please wait", unfortunately there is not a fix yet and our developer is working on it. However, i would suggest you to try to fight him and lose on purpose as it should be able to make you achieve your aim and unlocking the trainer valley in any way. Could you please try that and let me know how it goes? About the status of the server and the disconnections, please stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Eversworn I'm sorry for the inconvenience. I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account(which is the only way to fix this issue for the moment) during this period as we want to focus first on totally fix the bug. Also, there is not an estimated time for when the issue will be solved. I will update you through this thread when we will have fixed it and for any possible update. Please stay also tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day !

Hi @GodChele I'm sorry for the inconvenience. Could you please try to reset it through your smartphone? It may be an issue related to your cookie/cache that blocks the email. Using your smartphone, or totally download a new browser and not using one that was already installed your pc (therfore not edge/explorer) should be able to solve your issue. Please try them and let me know if you've been able to solve your issue. Have a wonderful day !

Hi @ZanVoid I'm sorry for the inconvenience. I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug. I will update you through this thread when we will have fixed it and for any possible update. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day !

Hi @GodChele I'm sorry for the inconvenience. Could you please check that you're accessing the correct email? If yes, could you please download a new browser and then try to reset again your password using that? Take note that it may take up to 30 minutes to be received and it can be sent to the junk folder or spam one. Looking forward to your reply, have a wonderful day !

Hi @Kingmoe89 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @ZangetsuBR I'm sorry for the inconvenience. I would like to inform you that all your Pokémon have been moved to your last slots of your PC. Could you please check it? Also, i just noticed that while merging you selected the wrong server and that, due to that, your story-progress has been reset. Since you didn't do any trade on the silver server, we are able to offer you an unmerge if you are interested. Let me know if your issue has been solved and if you're interested in an unmerge, as well as if you have any further questions. Have a wonderful day !

Hi @Eversworn I'm sorry for the inconvenience. We're currently having issues with the website for what regard the status page. However, i can assure you that the servers are currently online and you can access them normally. Are you experiencing any issue while doing so? If yes, could you please attacha screenshot or describe it? Looking forward to your reply, have a wonderful day !

Hi @alinar221 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @ArunKenny I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Sparky1107 I'm sorry for the inconvenience. I would like to inform you that i have forwarded your request to an Admin. Please, be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developers may be busy. About the Pokémon stuck in your party, i will handle them as soon as the account will be unmerged and you will merge again so i can be sure you won't experience this issue again. Meanwhile you wait to be unmerged, If you have any further questions, please don't hesitate to ask. Have a wonderful day.

Hi @Ic3thirst I'm sorry for the inconvenience. Could you please try the following procedure: Be removed from the guild as leader Have a trustworthy member, as well as the agreement logged, promoted to guild leader. Have them kick you then reinvite you. They then will need to promote you from initiate to leader. After completing the above steps you should now have the ability to properly promote those within your guild or demote. For officers who have this issue you can just kick them from the guild, then reinvite and promote to leader, then demote back to Officer and it should solve the issue. Please, let me know if you have been able to solve the issue and if you have any further questions. Have a wonderful day !

Hi @tuonlatao I'm sorry for the inconvenience. Could you please follow the steps HERE to get the activation email resent? Remember to check the junk mail and make sure that you typed the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome. If you should not receive the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. Looking forward to yoru reply, have a wonderful day !

Hi @tuonlatao I'm sorry for the inconvenience. Could you please clarify, just to have a better understanding of your issue, if you received the email and cannot activate it or if you totally didn't receive it? If you didn't reiceve the activation email, could you please make your friend follow the steps HERE to get the activation email resent? Remember to make him check the junk mail and make sure that he typed the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome. If he should not receive the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. If you cannot activate your account instead, could you please try to download-use another browser to do that. Let me know if you have been successful in solving your issue and if you have any other questions. Have a wonderful day !

I'm sorry for the inconvenience. Could you please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply. [spoiler=Disabling fullscreen optimizations] If that doesn't resolve your issue, then you may try the following options: Run the game in compatibility mode Update your Display/Graphical Drivers Update your Windows Version Add an exception for the client in your Firewall and Antivirus Clear out your Physical Memory or Ram to free up space Terminate processes you don't need in the Task Manager Looking forward to your reply, have a great day !