Shinohara

Hi @yoda2324 I'm sorry for the inconvenience. As i told you before, the Murkrow you've bought is native of Kanto and, since you are playing Johto's story, it has been locked into your pc and you'll unlock it after you obtain the 8th badge of Johto. What you may have experienced is a bug, that unfortunately we were not able to replicate. The only way to use again/unlock your Murkrow is to obtain the 8th badge of Johto. I hope was said was clarifying, please refrain from spamming posts or it will lead you to being punished as it is against the forum rules. Let me know if you have any further questions. Have a wonderful day !

Hi @Patriota27 I'm sorry for for the inconvenience experience. Unfortunately we are not able to refund you of your lost Snorlax because it would be unfair towards the other players who have accepted their losses due to crash(regardless of our end or theirs ). Also, do note that a Pokémon is not saved into our database until it has aquired an ID, which it can be obtained by waiting a bit or relogging in order to force save. Please, take time to read here below for future reference: For scheduled maintenance, you may check the OFFICIAL PRO DISCORD for updates when the server will be going down because announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses. As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in cases of long downtimes and numerous crashes due from our end, we may sometimes issue compensation to our players. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Please, let me know if you have any further questions, have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience. I would like to inform you that, as a way to apologize for the inconvenience experienced during the past week, Membership, Train Ticket, BMS, Safari Ticket and EXP boost was extended for 6 days. Also, as announced from our developer, something (probably a small event) will be announced on the next days on our OFFICIAL PRO DISCORD so please stay tuned there. Let me know if you have any further questions. Have a wonderful day!

Hi @Guilherme455 I'm sorry for the inconvenience experienced. Could you please try the following procedure and see if it fix your issue? Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE In case it should not fix your issue, please attach a screenshot and describe more specific and accurately the issue you're experiencing. Looking forward to your reply, have a wonderful day !

Hi @Ichibann I'm sorry for the inconvenience. I would like to inform you that you're in the wrong map. The map from where you can access the Bug Catching Contest is the National Park Stop House 1, and not the Route 35 Stop House. To reach it, head north of route 35 Stop House until you reach the other stop house and that will be the correct one. You can check the following image in the spoiler to see how to reach the correct stop house from the one you're currently in. [spoiler=How to reach National Park Stop House 1] I hope what i said provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Snoowz I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account Snoowz and that this is a common issue experienced after the merge. To solve it, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @MarieChan I'm sorry for the inconvenience experienced. Could you please try the following procedure and see if it fix your issue? Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE In case it should not fix your issue, please attach a video of the switching error. Looking forward to your reply, have a wonderful day !

Hi @TheKillingLight I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Lola I'm sorry for the inconvenience. I would like to inform you that our content scripter team has already thought about a way to change the Manaphy Form to the regular form but however is not possible yet. Quoting our Content Scripter: When this will be possible, we will make an announce on our OFFICIAL PRO DISCORD in order to inform all the players, so stay tuned please. I hope this provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @srbhnj99 I'm sorry for the inconvenience. I would like to inform you that i've forwarded your request to our Content Scripter Team and you should be able to start again the quest by interacting again with Wattson in New Mauville. Could you please try that? In case the problem should not be solved yet or you should not be able to reach Wattson, please take take a screenshot and describe accurately your issue. Looking forward to your reply, have a wonderful day !

Hi @fitks I'm sorry for the inconvenience. I would like to inform you that the servers are now online and you should be able to play normally. Could you please check it? Also, Membership, Train Ticket, Black Medallion , Safari Ticket and EXP boost was extended for 6 days. Looking forward to your reply, have a wonderful day !

Hi @Mephaskapholies Thank you for your patience. I have forwarded your request to our Content Scripter team and i would like to inform you that you should be able to claim again the Hat by talking with Ash. Could you please try it and let me know? Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @carrieljaimef I would like to apologize for the inconvenience and thank you for reporting this error. Our Content Scripter team have successfully fixed the error and you should now be able to heal again your Pokémon in the Saffron City Pokecenter. As the issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi [uSER=936856]@dcp19[/uSER] I would like to apologize for the inconvenience and inform you that servers are now up. If you would like to contact the said player you can do that in game by doing the command /pm dcp19-=-hisname or searching him in the MEMBER LIST OF THE FORUM and starting a conversation with him. As we cannot offer further support and you've to contact the player, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Dame201 I'm sorry for the inconvenience. You should have received back your Azumarill and Ferrothorn, could you please check that? Also, please refrain from creating multiple posts about the same topic as it goes against the rules. Looking forward to your reply, have a wonderful day !

Hi @koke2009 I'm sorry for the inconvenience I would like to inform and assure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 25 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @shabilagu I'm sorry for the inconvenience. I would like to inform you that i've succesfully deleveled your Gligar to level 99. Could you please check it? Remember that Gligar evolves into Gliscor when leveled up holding a Razor Fang during the night. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Have a wonderful day !

Hi @athuiscute ! I'm sorry for the inconvenience. Unfortunately, i was not able to fully understand the meaning of your question. However these should be able to help you: You are able to join our discord by clicking here OFFICIAL PRO DISCORD If you would like to add the Reborn Bot to your discord, you can do that by using this link: REBORN BOT Instead, if you would simply like to change your nickname on discord you can do that in two ways: Changing your discord username from your discord settings: HOW TO CHANGE YOUR DISCORD USERNAME Reach the level 15 on our discord by chatting and then change your nickname in the following way: CHANGE DISCORD NICKNAME I hope what said was clarifying, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @snorly84 I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance in order to fix the new disconnection bug. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !

Hi there ! I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance in order to fix the new disconnection bug. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !

Hi @LucasAM I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance in order to fix the new disconnection bug. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !

Hi @Diptomax I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance in order to fix the new disconnection bug. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !

Hi @Yashashwi200 ! I'm' sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance in order to fix the new disconnection bug. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !