Shinohara

Hi [uSER=1629347]@Zorro99[/uSER] I'm sorry for the inconvenience. i would like to inform you that Aura Sphere is one of the event moves of Raikou that can be taught only after completing the LEGENDARY EVENT MOVE TUTOR QUEST and then paying 20.000 pokedollars to the tutor. The only requirement for the quest is having caught atleast a legendary and having 450 hours of playtime. You can find the quest with all the details and complete guide/walkthrough here: LEGENDARY EVENT MOVE TUTOR QUEST Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @TanMowl I'm would like to apologize for the inconvenience and thank you for the report. It seems like it may be an error experienced after the change of the host and i would like to inform you that i've forwarded this issue to the relevant parties that will handle it. Unfortunately, i am unable to give you an estimated time as for when it will be fixed. However, you can stay tuned on our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi @ormorgain ! I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @CaptainHookYT I'm sorry for the inconvenience. As you want to delete your thread, has your issue been solved? Looking forward to your reply, have a wonderful day !

Hi @xxLegendaryARES I'm sorry for the inconvenience. I would like to inform you that, quoting our GAME RULES: With that said, any for of client editing, bot, hack, macro, or any software that can directly interact with PRO is stricly forbidden and will lead to the ban of the account. I hope what i said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @fwjoe I'm sorry for the inconvenience. It seems like, checking from your screenshot, you miss the captcha button that is needed for the registration. Could you please try to download another browser and try to register using that? Looking forward to your reply, have a wonderful day !

Hi @MudkipCool I'm sorry for the inconvenience experienced. Could you please take a screenshot of the error and attach it here in the thread? Looking forward to your reply, have a wonderful day !

Farewell Arlon, take care !

Hi @Grindfever I'm sorry for the inconvenience. I've forwarded your request to our Content Scripter Team as your issue was related to a bug of not having the Mew Seen data. Could you please talk with your PC in Lilycove City Pokecenter and check then if you've received the Seen Data of Mew? After you've obtained the seen data of Mew by interacting with the PC, you should be able to talk and fight Nikola in the Unknown Place, located in the Trainer valley as you well know. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Please stay tuned on our OFFICIAL PRO DISCORD for further announements. Have a wonderful day !

Hi @Doormos I'm sorry for the inconvenience. I would like to inform you that the servers are correctly online and that the website needs to be updated as we recently changed hosts, but the game works correctly. Could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also. could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @srbhnj99 ! I would like to apologize for the inconvenience and inform you that we are investigating the issue. Could you please try the following: You should be able to fight the the Team Aqua girl in the bottom-left corner of the map. Do it. Pick up the hidden key/item in one of the boxes to unlock the barrier IMAGE OF THE KEY Also, please, absolutely avoid to talk with Minun and Plusle unless Wattson specially asks you to do so. Let me know if you have been successful in proceeding with the quest and, if not, attach a further screenshot if a new error has been found. Have a wonderful day !

Hi @Dame201 I would like to inform you that yes, the server are correctly online and you should be able to log in the game to check if your Pokémon have returned. Looking forward to your reply, have a wonderful day !

Hi @GamerseignVs I'm sorry about the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). Take note that we cannot transfer your account because it would be unfair towards all the others users that requested the same and accepted the fact they have to wait. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi @yoda2324 I would like to inform you that your issue has been already discussed in the following thread: POKEMON GLITCH Please, refrain from spamming posts as it is against the forum rules and if you won't stop you'll be punished. I will now close the thread as the main one is currently open. Have a wonderful day !

Hi @yoda2324 I'm sorry for the inconvenience. As i told you before, the Murkrow you've bought is native of Kanto and, since you are playing Johto's story, it has been locked into your pc and you'll unlock it after you obtain the 8th badge of Johto. What you may have experienced is a bug, that unfortunately we were not able to replicate. The only way to use again/unlock your Murkrow is to obtain the 8th badge of Johto. I hope was said was clarifying, please refrain from spamming posts or it will lead you to being punished as it is against the forum rules. Let me know if you have any further questions. Have a wonderful day !

Hi @Patriota27 I'm sorry for for the inconvenience experience. Unfortunately we are not able to refund you of your lost Snorlax because it would be unfair towards the other players who have accepted their losses due to crash(regardless of our end or theirs ). Also, do note that a Pokémon is not saved into our database until it has aquired an ID, which it can be obtained by waiting a bit or relogging in order to force save. Please, take time to read here below for future reference: For scheduled maintenance, you may check the OFFICIAL PRO DISCORD for updates when the server will be going down because announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses. As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in cases of long downtimes and numerous crashes due from our end, we may sometimes issue compensation to our players. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Please, let me know if you have any further questions, have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience. I would like to inform you that, as a way to apologize for the inconvenience experienced during the past week, Membership, Train Ticket, BMS, Safari Ticket and EXP boost was extended for 6 days. Also, as announced from our developer, something (probably a small event) will be announced on the next days on our OFFICIAL PRO DISCORD so please stay tuned there. Let me know if you have any further questions. Have a wonderful day!

Hi @Guilherme455 I'm sorry for the inconvenience experienced. Could you please try the following procedure and see if it fix your issue? Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE In case it should not fix your issue, please attach a screenshot and describe more specific and accurately the issue you're experiencing. Looking forward to your reply, have a wonderful day !

Hi @Ichibann I'm sorry for the inconvenience. I would like to inform you that you're in the wrong map. The map from where you can access the Bug Catching Contest is the National Park Stop House 1, and not the Route 35 Stop House. To reach it, head north of route 35 Stop House until you reach the other stop house and that will be the correct one. You can check the following image in the spoiler to see how to reach the correct stop house from the one you're currently in. [spoiler=How to reach National Park Stop House 1] I hope what i said provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Snoowz I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account Snoowz and that this is a common issue experienced after the merge. To solve it, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !