Shinohara

Hi @Akhmadzaky0895 ! I'm sorry for the inconvenience. Your issue has been forwarded to our content scripter team, as you can see above. However, to proceed further with the investigation you need to provide us a screenshot. Could you please take a screenshot of your trainer card and the dialogue with the NPC? To do so, you can install LIGHTSHOT or SHAREX and follow our guide here HOW TO TAKE SCREENSHOT AND UPLOAD THEM Let me know if something is unclear. Looking to your reply, have a wonderful day !

As your question has been answered and there's nothing more we can do about that, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Lokabreu ! I'm sorry for the inconvenience and the situation. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. However, if you should experience any player breaking the RULES, you can report them in the REPORT CENTER providing proof of the event, and i can ensure you that, if deemed necessary, we will take action. I'm sorry to disappoint you, but hope you can understand. Let me know if you have any further questions, have a wonderful day.

Hi again @toiladanhp ! I'm sorry for the inconvenience. Could you please try the following procedure in the given order: Delete all your PRO Files (.zip and trash bin too) Download and run CCLEANER to be sure to delete any remaining file (temporary files too) Disable your Firewall and Antivirus Install the latest version of .NET Framework Update your graphic drivers and operative system Restart your computer Download the latest version of the client from here: PRO DOWNLOAD PAGE Run the program as Administrator You may create a new folder in the 'Downloads folder' containing all the files except the .zip and then running it as administrator. Please, be sure to accurately try the procedure in the given order to make sure everything is being done in the correct way. Looking to your reply, have a wonderful day !

Hi @Laharl92 ! I'm sorry about the inconvenience. Unfortunately we are not able to refund you of your lost Chansey because it would be unfair towards the other players who have accepted their losses due to crash(regardless of our end or theirs ), disconnections and rollback. -Quoting for Visibility from the COMMON ISSUES THREAD- About server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. If you experienced instead a connection issue on your end, it is suggested to check your connection to check if everything is fine. Also, i would like to suggest to relog everytime you catch an important Pokémon you care about, as relogging force-save your progress and should avoid any loss. I'm sorry to disappoint you, but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Mich1996 ! I would like to inform you that it is not possible to trade-evolve a Pokémon by using the lending system. This is because the Pokémon will return to the owner in the same exact state it was before the trade. This is stated in our LENDING SYSTEM GUIDE's FAQ: However, you can request to be helped from a staff member with your trade-evolution, or deleveling, by making a post in the EVOLUTION & DELEVELING MEGATHREAD following what the thread says. Doing that, a staff member will help you as soon as possible, take note however that staff members are volunteers and they act in their own times. Hope this has been clarifying, let me know if you have any further questions. Have a wonderful day !

Hi @Abhishek123123 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi again @diwakar1470! I would like to inform you that you can check the update logs here: UPDATE LOGS THREAD. The last two update logs have been posted in the announcements of our OFFICIAL PRO DISCORD, which you can join to keep being updated and for further announcements. They will also be added in the update log threads as soon as possible. [spoiler=CHANGELOG 05.12.2018] If you (re)start your Windows client or download the optional Android or Mac client, following things should be updated: - There is a swipe down from top to open the F2 console now. Android-only feature - There is a X to close the F2 console now. Android-only feature - Battle inventory should be fixed now. - Caught Pokemon, HP changes etc. should be updated correctly now. ^Pokemon should be in your team after you caught them and not after you threw the ball now. - Christmas Vulpix and Ninetales have follower sprites now. - Christmas Flaaffy and Ampharos have back sprites now. [spoiler=CHANGELOG 09.12.2018] If you (re)start your Windows client or download the optional Android or Mac client, following things should be updated: - Loading screen was reworked. - Repel prompt was added (deactivatable in game options). ^Opens a prompt window with the option to activate another repel. - Repel lock on prompt was added (deactivatable in game options). ^Locks your character to avoid encounters as long as the repel prompt window is open. - Burmy evolves correctly to Wormadam (female) and Mothim (male) at level 20. - Tyrogue evolves correctly now. There was a bug for some reasons. - Swirlix and Spritzee can evolve now. With this all evolutions up to gen6 work now. For the spawn changelog instead, you can check the SPAWN CHANGELOG THREAD Take also note that in this moment the CHRISTMAS EVENT 2018 is active, and you can find a guide wrote by a player here: CHRISTMAS EVENT GUIDE About your report, if you should experience someone breaking the RULES, you can report them in the REPORT CENTER taking note that report won't be discussed about the report center sub-forum. Let me know if you have any further questions, have a wonderful day !

Hi again @Johnnypaws ! I would like to inform you that, after taking in consideration the situation, your issue has been forwarded to the relevant parties that will check it. Could you please provide me the username of your friend so we can check it and help him to complete the quest? Looking to your reply, have a wonderful day !

Hi @GiveMeMana ! I'm sorry for the inconvenience. I would like to inform you that some move like Spore require first another move to be taught before being able to learn it. In the case of spore, you will need first to teach your Pokémon Stun Spore through the relearner and then you will be able to teach Spore to your Pokémon. Let me know if you have been successful in solving your issue and if you have any further questions, have a wonderful day !

Could you please delete your client and all the remaining files (.zip included), restart your phone, and download the latest client from here: PRO DOWNLOAD PAGE Let me know how it goes, have a wonderful day !

Hi @diwakar1470 ! I'm sorry for the inconvenience. Is it possible that you are playing from smartphone? Looking to your reply, have a wonderful day !

Hi @XXAngelLightXX ! Could you please delete the game and all the remaining files, restart your phone and then redownload the latest version of the client? You can download it from here : PRO DOWNLOAD PAGE Let me know how it goes, have a wonderful day !

Hi @BeerusGoD ! I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. I'm sorry to disappoint you, but hope you can understand. Let me know if you have any further questions, have a wonderful day.

Hi again @toiladanhp ! I'm sorry again for the inconvenience. Could you please try to create a folder in your documents and put into all the files except the .ZIP? Please, do not use your DISK D for running PRO, but use instead the local disk C. In this case try with the documents folder of the local disc C. If that should not work, could you please check if you meet the requirements to play the game: Looking to your reply, have a wonderful day !

Could you please try with a different connection?

Hi @BlueKiBlast ! I'm sorry for the inconvenience. As first, please refrain to post images containing your IP and EMAIL because those are part of your privacy and should be kept private. About your error, could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply, have a wonderful day !

Hi @Johnnypaws ! I'm sorry for the inconvenience. I would like to inform you that, as you stated, when you get out from the Captain's room, you can't access it again. However, you can encounter Clamperl, which you will evolve in Huntail, in the following locations: Clamperl #Map Area Daytime Rarity MS Level Item Diamond Domain Main Cave Fish (Good Rod) M/D/N Tier 4 No 22-26 - Route 124 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Big Pearl Route 126 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Pearl Route 127 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Big Pearl Route 128 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Pearl Route 129 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Big Pearl Route 130 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Pearl Route 40 Fish (Good Rod) N Tier 5 No 15-21 Deep Sea Tooth Diamond Domain B1F Fish (Super Rod) M/D/N Tier 6 No 22-26 - Route 108 Fish (Super Rod) M/D/N Tier 7 No 20-35 Big Pearl Route 124 Fish (Super Rod) M/D/N Tier 5 No 25-35 - Route 126 Fish (Super Rod) M/D/N Tier 6 No 32-33 Big Pearl Amity Square Surf M/D/N Tier 5 No 17-20 - Love Island Surf N Tier 6 No 13-17 - Route 219 Surf/Fish (Super Rod) M/D/N Tier 5 No 20-32 Deep Sea Scale Route 221 Surf/Fish (Super Rod) M/D/N Tier 6 No 28-32 Deep Sea Tooth About the Deep Sea Tooth, which is required to evolve Clamper, you can obtain one by using Rock Smash on LOVE ISLAND's rocks or you have 8% of chances to encounter the following pokemon holding the item. #Pokemon Map Area Daytime Rarity MS Level Clamperl Route 221 Surf/Fish (Super Rod) M/D/N Tier 6 No 28-32 Clamperl Route 40 Fish (Good Rod) N Tier 5 No 15-21 Let me know if you have any further questions, have a wonderful day !

Hi there ! I'm sorry for the inconvenience. I would like to thank you for the report and inform you that the issue has been forwarded to the relevant parties. It will be fixed as soon as possible, but there is not an estimated time for when it will happen.. Take note that staff members are volunteers and they act in their own time. You can keep an eye out in the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Again, I'm sorry for the inconvenience. Let me know if you have any further questions. Have a wonderful day!

Hi @Ta7esh ! I'm sorry for the inconvenience. As i've told you in-game, your item has been recovered from our Admins and it is now in your inventory. Since your issue has been solved and the item has been recovered, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Lyue ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said i will now lock the thread. Have a wonderful day !

Hi @YUDOX ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi [uSER=810100]@JuanCasallas11[/uSER] ! I'm sorry for the inconvenience. Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply.

I'm really happy to see that your issue has been solved and that you have now reached Sinnoh. I would like to thanks @ZetLocrito95 and @Voldis4 for your help. I will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !