Shinohara

Hi @RobertoRamoss ! I'm sorry for the inconvenience. Could you please tell me which device you play on? Also, could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files, disable your firewall and antivirus. After that reinstall the new client found HERE Restart your computer Run the program as Administrator Please, let me know if you have been successful in solving your issue and if you have any further questions.

Hi @augustinhojj ! I would like to inform you that have already created an appeal and bans won't be discussed outside of the appeal section and your already existing appeal thread. Also, take note that bans are not performed without evidences. You may also ask for the reason and the duration there. Please, be patient until a member of the staff will reply to the thread and remember that you can bump it every 24 hours. Take note that staff members are volunteers and so they act in their own time. Also, quoting our RULES - DISCIPLINE APPEALS and PRO RULES: Please, follow the directions stated above and refrain from talking about your ban outside of your appeal thread. Since you've been given instructions to follow, i will now lock the thread. We wish you good luck and a great day !

Hi [uSER=1664811]@DarsOrtiz[/uSER] ! I'm sorry for the inconvenience. I would like to inform you that the day 14th December 2018 you used the lending-system to lend your Ferrothorn (together with Dragonite, Blissey, Slowbro, Weezing) to the player called Marlon7u7. To get back your Pokémon you have to wait that the time you have set for the lending trade will expire. Take note that there is not a way to get back your Pokémon earlier, you just have to wait the time to expire. This is stated in the LENDING TRADE FAQ: Hope what i said provided some clarification. Let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi again @zzzaps ! Volcarona Wings is meant to be a rare item obtainable only through the Bug Catching Contest submitting a non-shyny Pokémon with 290+ af score or a shiny Pokémon with 400+ as score. Due to the fact that they are meant to be rare, it has been decided to make them untradeable. About the mentioned list, unfortunately it doesn't exist yet. However, some of the items, the most common, that can't be traded are: Masterballs and all the Balls, PVP Items (Obtainable through PVP Coins), PVE Items (Obtainable through PVE Coins), Event wings (volcarona, giratina, articuno). Let me know if you have any further questions or if something is unclear. Have a wonderful day !

Hi @MissJessiie ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files, disable your firewall and antivirus. After that reinstall the new client found here Restart your computer Run the program as Administrator Please let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @zzzaps ! I'm sorry for the inconvenience. I would like to inform you that, unfortunately, Volcarona Wings are not tradeable. Therefore, it is intended to not have them be held by a Pokémon. I'm sorry to disappoint you, but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Could you please try the following: Delete all your PRO Files (.zip and trash bin too) Download and run CCLEANER to be sure to delete any remaining file (temporary files too) Disable your Firewall and Antivirus Download the latest version of the client from here: PRO DOWNLOAD PAGE Put all PRO Files in a folder and not directly in your drive Run the program as Administrator Let me know if you have been successful in solving your issue. If not, could you please describe better your issue in a more accurate and specific way? Looking to your reply, have a wonderful day !

Welcome to PRO ! ❤

Hi @MrChronic ! I would like to inform you as first that, if you didn't do that already, you can add the Reborn Bot to your server through this link : REBORN BOT Then, you can use the command ^help to get the entire command list: how to use them and what they do, The command to check the the guild members and the guild stats is the following: ^memberlist guildname server. Let me know if there is something unclear and if you have any further questions. Have a wonderful day !

Hi again @Akhmadzaky0895 ! I would like to inform you that the site you have in your screenshot is the Briny Site in route 124, which require 6000+ discoveries, and not the Wondrous Site. The Wondrous site is located in Route 114 and you just need 3000+ discoveries to access it. Could you please go in Route 114 and check if you can normally enter the Wondrous Site? For further info you can check our HOENN EXCAVATION GUIDE. Let me know if you have been successful in solving your issue and if you have any further question. Have a wonderful day !

Could you please take a screenshot of the error?

Since everything has been solved in-game, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Savannha ! I'm sorry for the inconvenience. Could you please try to log in the DASHBOARD and then reset your password making sure to use only alphanumerical characters. You are allowed to use only characters from A to Z and 0 to 9. Then, try to log in the game. Please let me know how it goes.

Hi @KrzysioPolskaTH ! I'm sorry for the inconvenience. Since you didn't state that, could you please tell me which device you use? Also, if you are from smartphone, could you please check if you have not already installed an old application? If yes, uninstall that then restart your phone and download the latest version of the client from here PRO DOWNLOAD PAGE. Also, please make sure to have enabled the "install from unknown sources" option in your phone settings. Let me know if you have been successful in solving your issue and if you have any further questions. Looking to your reply, have a wonderful day !

Hi @Sameto97 ! I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers, and so transfer your Pokémon to another server, as of now due to the topic being closed (It was closed on May 1st, 2018). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. I'm sorry to disappoint you, but hope you can understand. Let me know if you have any further questions, have a wonderful day.

Hi @ANIKETSK181 ! I would like to inform you that the Big Train Ticket is an item that permit you to use the transports systems without paying any fee for 30 days. You can activate by clicking it from your bag. Take note that those system may have other requirements, like completing the SUBWAY QUEST, completing the TRANSMAT-PC TELEPORT QUEST or being region champion. You can also check when it expires simply by interacting with the Ticket Seller in Saffron/Goldenrod Station or in the Transmat Station. I hope the info provided were helpful. Let me know if something is unclear or if you have any further questions, have a wonderful day !

Hi @Akhmadzaky0895 ! I'm sorry for the inconvenience. Your issue has been forwarded to our content scripter team, as you can see above. However, to proceed further with the investigation you need to provide us a screenshot. Could you please take a screenshot of your trainer card and the dialogue with the NPC? To do so, you can install LIGHTSHOT or SHAREX and follow our guide here HOW TO TAKE SCREENSHOT AND UPLOAD THEM Let me know if something is unclear. Looking to your reply, have a wonderful day !

As your question has been answered and there's nothing more we can do about that, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Lokabreu ! I'm sorry for the inconvenience and the situation. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. However, if you should experience any player breaking the RULES, you can report them in the REPORT CENTER providing proof of the event, and i can ensure you that, if deemed necessary, we will take action. I'm sorry to disappoint you, but hope you can understand. Let me know if you have any further questions, have a wonderful day.

Hi again @toiladanhp ! I'm sorry for the inconvenience. Could you please try the following procedure in the given order: Delete all your PRO Files (.zip and trash bin too) Download and run CCLEANER to be sure to delete any remaining file (temporary files too) Disable your Firewall and Antivirus Install the latest version of .NET Framework Update your graphic drivers and operative system Restart your computer Download the latest version of the client from here: PRO DOWNLOAD PAGE Run the program as Administrator You may create a new folder in the 'Downloads folder' containing all the files except the .zip and then running it as administrator. Please, be sure to accurately try the procedure in the given order to make sure everything is being done in the correct way. Looking to your reply, have a wonderful day !

Hi @Laharl92 ! I'm sorry about the inconvenience. Unfortunately we are not able to refund you of your lost Chansey because it would be unfair towards the other players who have accepted their losses due to crash(regardless of our end or theirs ), disconnections and rollback. -Quoting for Visibility from the COMMON ISSUES THREAD- About server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. If you experienced instead a connection issue on your end, it is suggested to check your connection to check if everything is fine. Also, i would like to suggest to relog everytime you catch an important Pokémon you care about, as relogging force-save your progress and should avoid any loss. I'm sorry to disappoint you, but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Mich1996 ! I would like to inform you that it is not possible to trade-evolve a Pokémon by using the lending system. This is because the Pokémon will return to the owner in the same exact state it was before the trade. This is stated in our LENDING SYSTEM GUIDE's FAQ: However, you can request to be helped from a staff member with your trade-evolution, or deleveling, by making a post in the EVOLUTION & DELEVELING MEGATHREAD following what the thread says. Doing that, a staff member will help you as soon as possible, take note however that staff members are volunteers and they act in their own times. Hope this has been clarifying, let me know if you have any further questions. Have a wonderful day !