Shinohara

Hi @nozuonodie ! Thank you for your patience. I would like to inform you that after checking your account, in this moment you have 101 Pokeballs, 2 Great Balls and 64 Ultraballs. That means that the ranger gave you back all your Pokeballs when you interacted with him after completing the quest. However, after an accurate research, i could not find any info about the Master Ball that you say the Pokemon Ranger has taken from you. Furthermore, the ranger has been coded to give back all the balls at the same time, therefore or you would get back all of them or you wold not get any. In this case, since all the other balls have been handed back, it simply means that you had no Master Ball when you started the quest and interacted with the ranger. It is possible however that, since you have stated that it has been a long time since you were afk, you used that in the past and do not recall that. I can assure you anyway that the Ranger didn't take any Master Ball from you or, as stated, it would have handed it back with the rest of your balls. Take note that we cannot refund you of any Master Ball as there have been no issue on our end, therefore giving you a new Master Ball would be unfair towards the other players. I'm sorry about the situation but i hope you can understand. Let me know if you have any further questions. Have a wonderful day !

Hi @faisal06361 ! I'm sorry for the inconvenience. I would like to inform you that when you disconnect or crash during a battle, it will be counted as lost and you will be teleported to your last visited pokecenter. Take note that Maxie and Archie are not rechallengable, therefore you won't be able to fight them again as their only reason to exists is to make players obtain Kyogre and Groudon seen data However, i checked your account and found that you currently have both the seen data of Kyogre and Groudon, which is required in order to catch Jirachi Could you please log and check if you correctly have both the seen data of Kyogre and Groudon as said? Looking to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @dean1810 ! I'm sorry for the inconvenience experienced. I would like to inform you that, after forwarding your request to an admin, your Rotom has been recovered and it should be in the last slots of your PC. Could you please log and check it? Looking to your reply, have a wonderful day !

Hi @Lanswave ! I'm really happy to see that your issue has been solved and that you are able to play the game again. Unfortunately, i'm sorry to inform you that the connection issue with mobile internet is not on our end, but it is instead caused by the provider and the internet connection itself. Take note that there are some companies that intentionally blocks or limit the connections, exactly like it happen for public connections like Starbucks, University etc. As this is not an error on our end, we can't do anything to solve this. However you may try to contact your provider to ask about the issue and check if there are any blocks or limit that may cause disconnections or the complete inaccessibility to our servers or any other service . However, since your issue has been solved and you're able to play the game again, i will lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Rhyxzr ! I'm sorry for the inconvenience you experienced. If you are sure that your connection had not any issue, it may be possible that you have been disconnected due a crash of our servers. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. However, if you should be disconnected and you are not sure about what may have happened, you can check the status of our servers on our PRO SERVER STATUS PAGE or by using the command ^up on our OFFICIAL PRO DISCORD making sure to use the #bot-commands channel. Take note that if that should not be an error on our end, and that servers are correctly online but you still experience disconnections, you may try the following: Call your internet provider to check if there have been issues with your connection, like instability. Troubleshoot your hardware to check if everything is working correctly Turn off applications and plugins that may use your connection slowing it down Try to connect using a VPN/PROXY and new DNS Take also note that if you should experience a crash or a disconnection, we won't be able to refund you of your loss progress as it would be unfair towards all the players that experienced the same issue and accepted their loss. - Quoting from our COMMON ISSUE THREAD- I hope that what said provided some clarification. Let me know if you have any further questions or if something is unclear. Have a wonderful day !

Hi @Waldius25 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @rockerdj3 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Since there is anything else we can do, i will now close the thread.. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @crewer230 ! I'm sorry for the inconvenience experienced. I would like to inform you that you are able to purchase Rock Smash in Oreburgh City House 2 for 5,000 pokedollars. After purchasing that, teach it to your Pokémon and you will be able to smash the rock by interacting with it. Once you will reach Veilstone, you will be also able to buy one in Veilstone Dept. Store for 3,500 pokedollars. To know how and where obtain a move you can check our TMs & MOVE TUTORS GUIDE Let me know if you have any further questions, have a wonderful day !

Hi [uSER=2291879]@Duerenkran[/uSER] ! Thank you for your patience. As the CC Fluffles informed you, our Admin checked your account and it seems like you used a 15 Days Medallion earlier thatn the 9th of December instead of the 30 days one. Unfortunately, due to the said reason, i'm sorry to inform you that we are not able to refund you of the membership. I would also like to suggest you to take a screenshot the next time you should activate the membership as it can be used as an evidence to solve a possible issue. I'm really sorry about the situation, and i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Mikeness ! Could you please tell me what device you are using? Windows 7/8/10, Mac etc. Looking to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @F1041161044 ! I'm sorry for the inconvenience. Unfortunately i cannot issue a delevel because you are able to evolve your Pokémon alone even if level 100. To evolve your Cleffa, you just need to do the following: Make sure that your cleffa has the max amount of happiness, that is 255. To do that, use the command /happy 1-6 taking note that the number is the slot where your Pokémon is placed. After that your Pokémon has 255 happiness points, battle and defeat a wild Pokémon and the evolution should start. Let me know if you have been successful in solving your issue. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Take note that phone connections may have some temporary issue, and that most of the public connection are blocked. If you should find any issue in the future with your phone connection, i suggest you to contact your provider. Also, if you should find any issue with your current VPN, i highly suggest you to check Tunnelbear as it offer a high quality support for any device. With that said, i will now lock the thread. Have a wonderful day !

Could you please tell me what error comes out when you try to log in? Also,could you please confirm me that you restarted your router/internet connection as i suggested? I need you to check the following questions, since you didn't mention if you tried all of them or not. This include trying to use a PROXY and a VPN to try to log in. Please check accurately, also restart your PC and try to wait 30 minutes and see if you can access the game as it may be a temporary problem on your end. Looking to your reply, have a wonderful day !

Hi @DemonsWrath ! I'm sorry for the inconvenience. Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply, have a wonderful day !

Hi @Guerreiromanso ! Could you please tell me what kind of help you need? Looking to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi [uSER=2291879]@Duerenkran[/uSER] ! I'm sorry for the inconvenience and the situation. I would like to inform you that i have forwarded this issue to the relevant parties that will investigate the events. Unfortunately, there is not an estimated time as for when you will receive a reply. Please, be patient and take note that staff are volunteers and they act in their own time. Let me know if you have anything to add that could be helpful to us. Have a wonderful day !

Hi @TheLastDarking ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Welcome to PRO !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !