Shinohara

Hi @lFulanno ! I'm sorry for the inconvenience experienced. I would like to inform you that i have forwarded your request to an Admin. Please, be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developers may be busy. If you have any further questions, please don't hesitate to ask. Have a wonderful day.

Since we can't offer further support and your question have been answered, i will now lock the thread. Hope thatyour provider will be able to help you if you should find a similar issue in the future and that you won't find any further issue while playing even on gold. If you have any further questions, please don't hesitate to ask and i'll assist you as best as i can. Have a wonderful day !

Hi @WailDuk ! I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 113 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi again @Musplheim ! I'm really sorry about the inconvenience you are experiencing. However, even if you should be able to connect together on Gold, this does not guarantee that the connection will be stable since you should be able to do the same thing even on Silver. If you are able to play Gold together, i suggest you to do that, but i cannot guarantee anything about your connection as the error you experienced is on your end and related to your internet/internet provider. In case you should find any issues while doing so, you may contact your provider and check with them if there is a way to fix a possible issue. Im sorry about that but since the problem is not on our end there is not much we can do. I hope you can understand, let me know if you have any further questions. Have a wonderful day !

Hi @2EZ4Levi ! Unfortunately, i'm sorry to inform you that the feature to check cities and routes names is only available on desktops and not on smartphone. About the quest log, there is currently not a way to check your progress during a quest if not checking our GUIDES to see how a quest can be completed. However, you if you would like to make any suggestions, you can do it in the SUGGESTIONS SUB-FORUM. For what regard the differences between servers, there are really no difference between them and you can play the one you most prefer. Take note however that the progress is not share between servers. Let me know if you have any further questions, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Musplheim ! I'm sorry for the inconvenience you are experiencing. Could you please tell me if both of you access the servers if the other is not connected? Like, your friend can access while you're not logged and you can access while your friend is not logged. Take note that you can't play with a unique account on the same server, but you need to have two different accounts. If both of you can normally play when the other is not connected, it might be an issue related to your connection and not on our end. In specific, some connection limit the amount of devices connected and limit the bandwidth on each device connected. If both of you can play normally when the other is not connected, could you please contact your provider and ask to them about that? Looking to your reply, i'm sorry about the situation. Have a wonderful day !

Hi @borocute123 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Mikeness ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Emmybee ! I'm sorry for the inconvenience. I would like to inform you that the first thing you have to do is downloading the game from here PRO DOWNLOAD PAGE. If you are on PC, make sure to have installed the net framework and all the latest system upadte and graphic update on your PC. When you have downloaded the client, run it as adminsitrator if on pc and then you have to insert your credentials into the "Username" and "Password". Only after doing that, you have have to click on one of the two servers: Silver or Gold. There is no difference between the servers and you can play the one you most prefer. Take note however that the progress is not shared between the servers. Let me know if you should find any issue while trying to access the game and if you have any further questions. Have a wonderful day !

Hi @RuthEstephanie ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @ReLobo ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently online and you should be able to log in without any problem If you should not be able to connect, could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. If you should not be able to solve your issue, please provide me a screenshot of the error. Looking to your reply, have a wonderful day !

Hi again @Lanswave. Unfortunately, we have already experienced many issues with people trying to access the game by using a mobile network/mobile internet connection and they were issues caused by the connection's provider, Could you please try to access the game using your home connection/wifi if you have that? If you don't have one, trying with any different connection not mobile, like a friend's wifi, would be the best thing as it may give us a better understanding of the situation. Looking to your reply, have a wonderful day !

Hi @Lanswave ! I'm sorry for the inconvenience. Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved and you appreciated my help. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @AleLinsa ! I would like to inform you that EV TRAINING your Pokémon will boost its stats and those stats will be boosted in every battle. That means that those stats will be boosted against wild pokemon, npc trainers, pvp battles and any other type of battle. If you are interested in ev-training your Pokémon outside of the EV Safari Zone, you can check the following image in the spoiler. [spoiler=EV TRAIN ZONES] Following the image instructions, if you will go in the said location, spawn zone(land/surf) and at the said daytime, you should find only Pokémon that gives the EV you are looking for. For example, if we will go in Route 24 during daytime and we will surf, we will find only Pokémon that gives ATK EV. You can also check the BULBAPEDIA EV-LIST POKEMON to check which Pokémon gives which EV and how much. Take note that you can use a Macho Brace to double the amount of EV-POINTS your Pokémon gains. You can find one for free by interacting and trading a Drowzee to the NPC in front of Goldenrod City Pokecenter or you can obtain one in the following ways: - At any pvp-coins shop for 10 pvp-coins (Vermillion, Blackthorn, Mauvile and Canalave). - Route 3 (2nd spot), Oreburgh Gate B1F - Dig spots. Let me know if you something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved and you appreciated my help. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi again @Zerokingz ! I would like to inform you that, as stated above, you have to change your password from the DASHBOARD and not from the forum like you are doing. Please, open the DASHBOARD and reset your password making sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). Take note that the account email and username are required to change the password. Please, let me know if you have been successful in solving your issue or if you encounter any issue while doing so.

Hi again @kdao ! I would like to inform you that the event finished and restarted the last Monday. The one which is active right now is not finished yet. About your Pokémon, if you are interested you can find the list of all the Pokémon that can be submitted in this thread CHRISTMAS EVENT 2018. When the current event will finish and restart, it will be announced on our OFFICIAL PRO DISCORD Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi again @diwakar1470 ! I would like to inform you that the said thread has been made as we are looking for a new Battle UI, which is the display/graphic window that you have during battles. (the one with fight, moves, run, items, etc). Below, into the spoiler, there is the current UI: [spoiler=What is the UI] To partecipate you have to draw a new UI, therefore you have to be the creator, and post it under the thread REWORK EVENT: BATTLE UI. Alle the information related to that are provided into the thread. About further information on the battle 2v2, 3v3 etc and any feature that may be added in the future, there is not an estimated time. -Quoting for Visibility- However, i'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said i will now lock the thread since your issue has been solved and topic has changed leading to going off topic. For any other questions you can create another thread and i'll be sure to assist you. Have a wonderful day !

Hi @kdao ! I'm sorry for the inconvenience. I would like to inform you that if you have won by submitting the worst Pokémon possible, you just have to interact with the Grinch NPC to claim your prize. Take note that The Grinch is located inside the Burning Tower which is North West on Eumi Island [spoiler=Grinch Location] You can find further info about the event by reading the COMPLETE CHRISTMAS EVENT GUIDE wrote by one of our players. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Welcome Warsaw ! ❤ Hope you enjoyed the game until now and that you will keep enjoying it !

Since the issue has been solved in-game, i will now lock the thread. Remember to pay attention when you use an escape rope during the story, as you may forget to interact with some NPCs as it happened now. However, I'm happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @nozuonodie ! I'm sorry for the inconvenience. I checked your account and it seems like you have all your Pokeballs in your inventory, can you please confirm me that? Also, it seems like you had not masterball or, if you had, they have been already handed back. Are you sure that you had one or that you received it back and used it unintentionally? If you are sure you had one and you didn't receive it back, could you please tell me if you disconnected during your entry to Pinkan Island? Looking to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !