Shinohara

Hi @Abhishek123123 ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi again @diwakar1470! I would like to inform you that you can check the update logs here: UPDATE LOGS THREAD. The last two update logs have been posted in the announcements of our OFFICIAL PRO DISCORD, which you can join to keep being updated and for further announcements. They will also be added in the update log threads as soon as possible. [spoiler=CHANGELOG 05.12.2018] If you (re)start your Windows client or download the optional Android or Mac client, following things should be updated: - There is a swipe down from top to open the F2 console now. Android-only feature - There is a X to close the F2 console now. Android-only feature - Battle inventory should be fixed now. - Caught Pokemon, HP changes etc. should be updated correctly now. ^Pokemon should be in your team after you caught them and not after you threw the ball now. - Christmas Vulpix and Ninetales have follower sprites now. - Christmas Flaaffy and Ampharos have back sprites now. [spoiler=CHANGELOG 09.12.2018] If you (re)start your Windows client or download the optional Android or Mac client, following things should be updated: - Loading screen was reworked. - Repel prompt was added (deactivatable in game options). ^Opens a prompt window with the option to activate another repel. - Repel lock on prompt was added (deactivatable in game options). ^Locks your character to avoid encounters as long as the repel prompt window is open. - Burmy evolves correctly to Wormadam (female) and Mothim (male) at level 20. - Tyrogue evolves correctly now. There was a bug for some reasons. - Swirlix and Spritzee can evolve now. With this all evolutions up to gen6 work now. For the spawn changelog instead, you can check the SPAWN CHANGELOG THREAD Take also note that in this moment the CHRISTMAS EVENT 2018 is active, and you can find a guide wrote by a player here: CHRISTMAS EVENT GUIDE About your report, if you should experience someone breaking the RULES, you can report them in the REPORT CENTER taking note that report won't be discussed about the report center sub-forum. Let me know if you have any further questions, have a wonderful day !

Hi again @Johnnypaws ! I would like to inform you that, after taking in consideration the situation, your issue has been forwarded to the relevant parties that will check it. Could you please provide me the username of your friend so we can check it and help him to complete the quest? Looking to your reply, have a wonderful day !

Hi @GiveMeMana ! I'm sorry for the inconvenience. I would like to inform you that some move like Spore require first another move to be taught before being able to learn it. In the case of spore, you will need first to teach your Pokémon Stun Spore through the relearner and then you will be able to teach Spore to your Pokémon. Let me know if you have been successful in solving your issue and if you have any further questions, have a wonderful day !

Could you please delete your client and all the remaining files (.zip included), restart your phone, and download the latest client from here: PRO DOWNLOAD PAGE Let me know how it goes, have a wonderful day !

Hi @diwakar1470 ! I'm sorry for the inconvenience. Is it possible that you are playing from smartphone? Looking to your reply, have a wonderful day !

Hi @XXAngelLightXX ! Could you please delete the game and all the remaining files, restart your phone and then redownload the latest version of the client? You can download it from here : PRO DOWNLOAD PAGE Let me know how it goes, have a wonderful day !

Hi @BeerusGoD ! I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. I'm sorry to disappoint you, but hope you can understand. Let me know if you have any further questions, have a wonderful day.

Hi again @toiladanhp ! I'm sorry again for the inconvenience. Could you please try to create a folder in your documents and put into all the files except the .ZIP? Please, do not use your DISK D for running PRO, but use instead the local disk C. In this case try with the documents folder of the local disc C. If that should not work, could you please check if you meet the requirements to play the game: Looking to your reply, have a wonderful day !

Could you please try with a different connection?

Hi @BlueKiBlast ! I'm sorry for the inconvenience. As first, please refrain to post images containing your IP and EMAIL because those are part of your privacy and should be kept private. About your error, could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply, have a wonderful day !

Hi @Johnnypaws ! I'm sorry for the inconvenience. I would like to inform you that, as you stated, when you get out from the Captain's room, you can't access it again. However, you can encounter Clamperl, which you will evolve in Huntail, in the following locations: Clamperl #Map Area Daytime Rarity MS Level Item Diamond Domain Main Cave Fish (Good Rod) M/D/N Tier 4 No 22-26 - Route 124 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Big Pearl Route 126 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Pearl Route 127 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Big Pearl Route 128 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Pearl Route 129 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Big Pearl Route 130 Underwater Fish (Good Rod) M/D/N Tier 6 No 30-34 Pearl Route 40 Fish (Good Rod) N Tier 5 No 15-21 Deep Sea Tooth Diamond Domain B1F Fish (Super Rod) M/D/N Tier 6 No 22-26 - Route 108 Fish (Super Rod) M/D/N Tier 7 No 20-35 Big Pearl Route 124 Fish (Super Rod) M/D/N Tier 5 No 25-35 - Route 126 Fish (Super Rod) M/D/N Tier 6 No 32-33 Big Pearl Amity Square Surf M/D/N Tier 5 No 17-20 - Love Island Surf N Tier 6 No 13-17 - Route 219 Surf/Fish (Super Rod) M/D/N Tier 5 No 20-32 Deep Sea Scale Route 221 Surf/Fish (Super Rod) M/D/N Tier 6 No 28-32 Deep Sea Tooth About the Deep Sea Tooth, which is required to evolve Clamper, you can obtain one by using Rock Smash on LOVE ISLAND's rocks or you have 8% of chances to encounter the following pokemon holding the item. #Pokemon Map Area Daytime Rarity MS Level Clamperl Route 221 Surf/Fish (Super Rod) M/D/N Tier 6 No 28-32 Clamperl Route 40 Fish (Good Rod) N Tier 5 No 15-21 Let me know if you have any further questions, have a wonderful day !

Hi there ! I'm sorry for the inconvenience. I would like to thank you for the report and inform you that the issue has been forwarded to the relevant parties. It will be fixed as soon as possible, but there is not an estimated time for when it will happen.. Take note that staff members are volunteers and they act in their own time. You can keep an eye out in the #announcements channel of our OFFICIAL PRO DISCORD for further announcements. Again, I'm sorry for the inconvenience. Let me know if you have any further questions. Have a wonderful day!

Hi @Ta7esh ! I'm sorry for the inconvenience. As i've told you in-game, your item has been recovered from our Admins and it is now in your inventory. Since your issue has been solved and the item has been recovered, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Lyue ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

I'm happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said i will now lock the thread. Have a wonderful day !

Hi @YUDOX ! I'm sorry for the inconvenience. Could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi [uSER=810100]@JuanCasallas11[/uSER] ! I'm sorry for the inconvenience. Could you please try to restart and reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking to your reply.

I'm really happy to see that your issue has been solved and that you have now reached Sinnoh. I would like to thanks @ZetLocrito95 and @Voldis4 for your help. I will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see your issue has been solved, and that you appreciated the support (and the signature :p). I will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @victorkhaos ! I'm sorry for the inconvenience. As first i would like to inform you that we are currently having issues with the merge and, because of that, it is better to refrain from merging until further announcement. However, i can see that all your progress is on the Gold Server, while you have zero on Red/Blue, and want to transfer all your progress from Gold to Silver. But this is not possible. Unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements for the transfer here: SERVER TRANSFER TOPIC. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day.

Hi @Yung1 ! I'm sorry for the inconvenience. It seems like you used the lending system to lend your Garchomp while holding Rocket Helmet. Because of that, the item didn't come back to you as it is stated in the LENDING SYSTEM & FAQ. -Quoting for Visibility- This means that the item is now in the backpack of the player you lent your Garchomp to, which is Amarendra, or holded from one of the said player Pokémon. Unfortunately, we are not able to refund you of your item as it is written and stated in the LENDING SYSTEM & FAQ that the item doesn't come back to the owner. However, you may want to try to contact the player and kindly ask if it is possible to get back your item explaining the situation, but we can't guarantee anything and we can't take actions for the reasons said above. I'm sorry for the inconvenience but hope you can understand. Have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] ! I'm sorry fort the inconvenience. I would like to inform you that Armor Fossil can be found in all the excavation sites, and can be bought in change of artifact pieces, as stated in our OFFICIAL EXCAVATION GUIDE. After that, you can revive them in Sinnoh, in the Oreburgh Mining Museum, stipulating that Cradily and Armaldo's evolved-data entries are registered on your Pokédex Let me know if you have any further questions, have a wonderful day !

Hi @Agentev3 ! I'm sorry for the inconvenience. I would like to thank you for the report as this mean you care about our community and help the other players. The player that experienced the issue has created a thread, therefore i'm going to close this thread as we're going to solved his issue directly in his thread. If you should experience the same issue, remember to try the following: I will now close the thread to directly help the stuck player in his thread. Again, thank you for your help and wish you a wonderful day !

Hi @ELDIOSMARIO ! I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been successful in solving your issue. Have a wonderful day !