Shinohara

Hi @Roronoa24 I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our Content Scripter Team that will investigate the issue as fast and soon possible. Please, be patient in the while that they investigate the issue and remember that we will inform you as soon as it will be fixed. Have a wonderful day !

Hi @Error4O4 I would like to apologize for the inconvenience experienced. I am happy to inform you that given the situation and the many players that unintentionally, despite the given warn, left the Dark Realm, we have decided to give them second chance by resetting their quest. Do keep in mind however, that the reset will permit the user to obtain only Darkrai but not the Rerolls, this in order to not make it possible to be abused in any way. I am not able to provide you an estimated amount of time, this because to add a reset our Content Scripters have to go back and edit the entire quest to permit the reset to be done. However, it should not take less than a week, so please be patient in the while. I hope the given information cleared any doubt and made you, and the girl you are talking about, happy. Please, if you have any further question please do not hesitate to ask. Have a wonderful day !

Hi @linkaros I'm sorry for the inconvenience. I would like to inform you that it seems like you are following the guide to catch Darkrai in 2017, however that's wrong since the quest of 2019 is totally different and a totally new one. Boss Kaguya was removed as it was a boss for the event of 2017 and was created only for that purpose. For what regard the quest of 2019, as the full quest was released few hours ago, we, as PRO Staff, won't reveal yet any information about it or like how to solve the quest it self step by step as we want to make sure that all of our players enjoy the event and discover things by themselves, in order to have in this way the best gaming experience possible. To start everything, head yourself in the south part of Vermilion City and talk to the Mummy Pharais to get teleported to Murky Town ! I hope you will enjoy the event and wish you a wonderful day ! - Shinohara

Hi @Amitmehra I'm sorry for the inconvenience. I would like to inform you that it seems like you are following the guide to catch Darkrai in 2017, however that's wrong since the quest of 2019 is totally different and a totally new one. Boss Kaguya was removed as it was a boss for the event of 2017 and was created only for that purpose. For what regard the quest of 2019, as the full quest was released few hours ago, we, as PRO Staff, won't reveal yet any information about it or like how to solve the quest it self step by step as we want to make sure that all of our players enjoy the event and discover things by themselves, in order to have in this way the best gaming experience possible. To start everything, head yourself in the south part of Vermilion City and talk to the Mummy Pharais to get teleported to Murky Town ! I hope you will enjoy the event and wish you a wonderful day ! - Shinohara

Hi @Agregor30 I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our Content Scripter Team that will investigate the issue as fast and soon possible. Please, be patient in the while that they investigate the issue and remember that we will inform you as soon as it will be fixed. Have a wonderful day !

Hi @Crucifixuz I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our Content Scripter Team that will investigate the issue as fast and soon possible. Please, be patient in the while that they investigate the issue and remember that we will inform you as soon as it will be fixed. Have a wonderful day !

Hi @Vetlefolg I would like to apologize for the inconvenience. Could you please let me know if you are still stuck? If yes, could you please let me know when you will be online so I will be able to teleport you? Looking forward to your reply, have a wonderful day !

Hi @iamTanu I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our Content Scripter Team that will investigate the issue as fast and soon possible. Please, be patient in the while that they investigate the issue and remember that we will inform you as soon as it will be fixed. Have a wonderful day !

Hi @patrickfba I would like to apologize for the inconvenience. As the full quest was released few hours ago (2 hours), we, as PRO Staff, won't reveal yet any information about it or like how to solve the quest it self step by step as we want to make sure that all of our players enjoy the event and discover things by themselves, in order to have in this way the best gaming experience possible. To start everything, head yourself in the south part of Vermilion City and talk to the Mummy Pharais to get teleported to Murky Town ! I hope you will enjoy the event and wish you a wonderful day !

Hi @anthuan21 I would like to apologize for the inconvenience. Could you please communicate me the ID of the pokemon that you have released or at least tell me which Pokémon it was and provide some stats? Do note that in case that you have released the Pokémon before it obtained any ID, we won't be able to restore it. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi [uSER=2203813]@TrainerBlade[/uSER] I'm sorry for the inconvenience. Could you please go in the Bell Tower Basement and check if the legendary dogs are still there and you have yet to make them flee? If you didn't make them flee yet, they should be in the bell tower basement like in the image below: Looking forward to your reply, have a wonderful day !

Hi @Trominous I'm sorry for the inconvenience. Could you please try and let me know if you are till experiencing this issue when trying to log into the game? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Zelferon I would like to apologize for the inconvenience experienced. The issue has been forwarded to our Content Scripter that will look into that as soon as possible. Please, be patient in the while and remember that we will inform you as soon as the issue will be solved. Have a wonderful day !

Hi @BigBrainKosik I'm sorry for the inconvenience. To reset the password of your account, please head here https://pokemonrevolution.net/forgot-password and please reset your password by typing your username. You will receive a link with the reset of the password on the email associated to the account, it could take up to 30 minutes. Also make sure to check all the email folder and search PRO Team in case you won't find it. Once you will have to choose your password, please make sure to select an alphanumerical password (Characters allowed from A to Z and 0 to 9) Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Icehun I'm sorry for the inconvenience. I would like to inform you that, after checking on our TOOLS, it seems as if you have accessed the game today. Could you please clarify then if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Odurawan I'm sorry for the inconvenience experienced. Could you please try to delete all the current received email of PRO, download another browser and try to reset the password through the use of that? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved, thanks to @Lola and @Raika for the provided help. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved, thanks to @Whimsicott for the great help. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Kingpinoo7 I'm sorry for the inconvenience. After checking on our TOOLS, it seems as if you have been able to correctly log in the game today. Could you please let me know if your issue has been solved or if you are still experiencing it? Looking forward to your reply, have a wonderful day !

Hi @Feliximanuel I'm sorry for the inconvenience. Unfortunately, I was not able to find the Pokémon in our Database. This might simply be caused by the fact that you might have released the Pokémon from your PC before it obtaining any ID, this because Pokémon without an ID do not appear on our Database. If around 5 minutes would have passed or you would have even disconnected, the pokemon would have been automatically forced saved. This means that the only thing that could have happened is simply you releasing the pokemon, even unintentionally, when it had not obtained any ID. As said before, unfortunately Pokémon without any ID do not appear in our database, which makes impossible for us to provide any kind of help in this situation. I'm sorry to disappoint you but I hope you can understand that, since Pokémon without an ID do not appear on our database, we are not able to do much. Please, let me know if you have any further questions about it. Have a wonderful day !

Hi @rotjuh7777 I would like to apologize for the inconvenience and the delay. If you are still experiencing the issue, could you please try to delete the entire client, then add the folder where you download the client to the exceptions of your antivirus (or temporary disable it) and redownload the client and try to launch it again? Looking forward to your reply, have a wonderful day !

Hi [uSER=1862727]@kauanlord115[/uSER] I'm sorry for the inconvenience. I would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you had just caught Mew, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Therefore, if you would like to have another chance to catch Mew, you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !