Shinohara

Hi @Ryuukii I'm sorry for the inconvenience. I would like to inform you that the cooldown of the Berry Tower Elite is 72hours/3 days and not 24 hours. The 24 hours cooldown is the one of the normal mode/challenge instead. It seems as the Berry Guide has an error and i would like to thank you for informing us about that. For any further info about the berry and the berry tower you can check the following guide BERRY GUIDE & BERRY TOWER However, i hope what said was clarifying. Let me know if you have any further questions. Have a wonderful day !

Hi @xLANCERx I'm sorry for the inconvenience. It seems like you have been able to access the game recently and correctly play the game. Could you please confirm then that your issue has been solved? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved and want to thank you for providing us the method you used to fix it. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @lerence I'm sorry for the inconvenience. I would like to inform you that it is indeed possible to find Nuggets in the Johto's Dig Spot. For example, one of the places where that's possible is the Slowpoke Well, in Azalea Town. Unfortunately it doesn't exists yet a guide containing all the Dig Spot drops, however we are currently working on it and we will release it in the near future. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @marcjf22 I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Content Scripter that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while our team look into the issue. Have a wonderful day !

Hi @OnlyAspirine I'm sorry for the inconvenience. Unfortunately, I'm sorry to inform you that we do not plan to add an alternative payment, as stated in our COMMON SUGGESTIONS THREAD. Quoting the said above thread: Nevertheless you can obtain the coin capsules (which give you 100 coins), membership and the other shop items buying them from the other player using the in-game trade chat or the TRADE ZONE on the forum. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @7h3b0b0 I'm sorry for the inconvenience. I would like to inform you that this could be casued by several causes. First of all, you should check if you have the latest version of .NET Framework installed. If this is the case and it still does not work, please do the following: Go to the folder C:\Users\YourUsername\AppData\Local\Temp\ (Replace YourUsername with your Windows usernamen). Find a folder that starts with PRO_ and open it. If you have more than one, open the latest one. Start the ClientPatcher.exe. You should get an error message now. Should this be enough for you to fix it yourself, please do it. If not, create a forum post in General Support with the error message. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Tegridyfarms I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ REGION LOCKED POKEMON MEGATHREAD ] I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @BlazeEyes I'm sorry for the inconvenience. After checking your account it seems like you have been able to solve your issue and beat the 7th gym of Hoenn. In this case, congratz ! Could you please let me know if you have any further questions? Looking forward to your reply, have a wonderful day !

Hi @Majou I'm sorry for the inconvenience. After checking your account, it seems like the player Kwesi has the Pelipper and that means that the trade was successful. Regard the Pelipper that you currently own, I would like to inform you that they are not the same and is not a duplicated version. In fact, both the pelipper have different stats (iv, nature, etc). I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @KazaDanilova I'm sorry for the inconvenience. Could you please try to download a VPN such as WINDSCRIBE , activate it and then try to download the game from one of our current download links? Looking forward to your reply, have a wonderful day !

Hi @Pokemanen I would like to apologize for the inconvenience experienced and I will try to be as much transparent as possible and clear things for you. As you have stated above, we are recently having some issue with the stability of our servers that sometimes cause the disconnections of the players from the servers. We understand that disconnections can be frustrating as no one should ever experience a loss of their progress because that is sad, frustrating and block players from fully enjoying the game. We are doing our best to make the game better everyday. We bought a better server, reworked the whole script engine and reworking the battle system right now. Also, our current Developers are always working on the stability of the server analyzing each crash dump in order to understand what is causing them, why it's causing that, and to decrease those annoying crashes. In specific, the crashes are being caused by the script of the game, and not from the server itself, and that doesn't make things easy as it nearly impossible to prevent the server from crashing without re-writting the entire server code from scratch. However, our developers are working no-stop in order to fix the server to a point where it will be again playable as we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. Our developers are totally reworking the server code and there will be an update soon where python will be completely rei-mplemented in PRO and many, many other things in the server code as well, and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them in a fastest way. In addition to what said above, i would like to inform you that in the future our TOOLS will be updated as well in order to help us check things like shop-logs and other things that may be loss due to a crash and therefore help us to have solid proof where we can base refunds on in case someone should lose part of their progress. I know that this doesn't provide any solid answer to your questions and neither a fix as of now, but i wanted anyway to point out that we are working everyday to keep Pokémon Revolution Online updated with new contents/feature/release and to solve any possible issue, this because we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. Please, let me know if something is unclear or if you have any further questions and i will be more than happy to answer you and clear any possible doubt. Have a wonderful day !

Hi @Aspergillusssss I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x1 Rare Candies and 2x Master Ball. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ashmanio I'm sorry for the inconvenience and the delay. After checking your account, it seems like you have been able to catch Manaphy and therefore to solve your issue. Could you please confirm me that? Regard the status of the server, we understand that experiencing crashes and losing progress can be frustrating and we always work and try to improve the stability of our servers but is not perfect and it can sometimes still result in a crash. However, our developers are working no-stop in order to fix the server to a point where it will be again playable as we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. They are totally reworking the server code and there will be an update soon where python will be completely re-implemented in PRO and many, many other things in the server code as well, and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them in a fastest way. In addition to what said above, i would like to inform you that in the future our TOOLS will be updated as well in order to help us check things like shop-logs and other things that may be loss due to a crash and therefore help us to have solid proof where we can base refunds on in case someone should lose part of their progress. Looking forward to your reply, have a wonderful day !

Hi @hektor321 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are unable to refund you of your Bug Catching Contest cooldown as it would be unfair to all the others that accepted the loss of their progress due to crashing, regardless of on our end of theirs, if we would refund you and and all of them of their money/cooldown/pokemon. However as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but is not perfect and it can sometimes still result in a crash. Our developers are working no-stop in order to fix the server to a point where it will be again playable as we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. They are totally reworking the server code and there will be an update soon where python will be completely re-implemented in PRO and many, many other things in the server code as well, and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them in a fastest way. In addition to what said above, i would like to inform you that in the future our TOOLS will be updated as well in order to help us check things like shop-logs and other things that may be loss due to a crash and therefore help us to have solid proof where we can base refunds on in case someone should lose part of their progress. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements about Pokemon Revolution Online. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @shadowleo I'm sorry for the inconvenience. It is possible that some character not allowed in your password is blocking you from accessing the game. To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day

Hi @Mia0ak I'm sorry for the inconvenience. As we have talked in-game and i've helped you teleporting you to the last visited pokenceter, I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Tegridyfarms I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ REGION LOCKED POKEMON MEGATHREAD ] I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Fuzzyy I'm sorry for the inconvenience. Unfortunately, I'm sorry to inform you that the resolution applied and used on the smartphone client is the native one of your device (that in your case is 2k x 1k) and therefore it is not possible to change it. You could try to follow the here below procedure and see if that help, but unfortunately I cannot guarantee that it will allow you to change your resolution: Delete/Unistall the old client of PRO and delete all the remaining files (make sure to not have any other PRO file on your device) Restart your smartphone Download a new browser different from the one used before Download the latest client from PRO WEBSITE DOWNLOAD As said before, unfortunately I cannot guarantee that it will fix the resolution issue because, however trying is still worth. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Lynielzak I'm sorry for the inconvenience. I would like to inform you that it is possible that it was an error on our and and it should have now been fixed, since i can't replicate it. Could you please try to evolve your pokemon again and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day !

Hi @mucoaga I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress or reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: The reason of why the boss cooldown have not been reset after the crash is because or the server didn't experience a normal crash, but first just kicked out all the players and this is why the cooldown wasn't reset, or because there might have been an error on our end. Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!

Hi @Downloading I'm sorry for the inconvenience and the delay. Could you please try to use an escape rope to get teleported to your last visited pokecenter and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day !

Hi @Chalzon I'm sorry about the inconvenience. I would like to inform you that you can change your password from HERE . Please, Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help. If you should not receive the email yet, could you please try to repeat the same procedure from your smartphone please. Let me know if you have been successful in solving your issue and if you have any other questions. Have a wonderful day !

Hi @Ginja I'm sorry for the inconvenience. It seems like you have been able to get yourself unstuck and continue your adventure. Could you please confirm me that your issue has been solved? Looking forward to your reply, have a wonderful day !